TrustRadius Insights
Front is a versatile tool that is commonly used by teams to improve email management and enhance collaboration. Users have found Front to …
Starting at $19 per month per user
View PricingOverview
What is Front?
Front is a communication hub that helps businesses keep the human touch in every interaction.
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Pricing
Starter
$19
Cloud
per month per user
Growth
$49
Cloud
per month per user
Scale
$99
Cloud
per month per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://front.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $19 per month per user
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Front?
Front is a customer communication hub that surrounds every high-stakes conversation with team collaboration capabilities and contextual data to ensure responses are fast, accurate and deeply personalized. Front’s interface is inspired by familiar and easy to use email clients. Behind the scenes, its automation capabilities eliminate manual workflows across systems, and detailed analytics make it easier to improve team performance and the health of customer relationships. The vendor states that more than 7,500 businesses, including Shopify, Airbnb, Hulu, Lyft, and Mailchimp, use Front to build better customer relationships, one conversation at a time.
Front Features
- Supported: Multi-channel messaging
- Supported: Live chat
- Supported: Team collaboration on customer messages
- Supported: Calendar and one-click meeting scheduling
- Supported: Basic automation
- Supported: Integrations with 3rd-party tools
- Supported: CRM integration
- Supported: Analytics
- Supported: Advanced workflows
- Supported: Smart Rules
- Supported: User and team management
- Supported: Onboarding and solution design
- Supported: Change management
- Supported: Security and compliance
Front Screenshots
Front Video
With Front, a business doesn’t have to choose between being efficient and being human: they can be both.
Front Integrations
- Asana
- Intercom
- HubSpot CRM
- Jira Software
- Slack
- Pipedrive
- Aircall
- Drift
- Zapier
- Salesforce
- Forumbee
- Facebook Messenger
Front Competitors
Front Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | All |
| Supported Languages | English |
Front Downloadables
Frequently Asked Questions
Front is a communication hub that helps businesses keep the human touch in every interaction.
Front starts at $19.
Reviewers rate Support Rating highest, with a score of 9.8.
The most common users of Front are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings
(113)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Front is a versatile tool that is commonly used by teams to improve email management and enhance collaboration. Users have found Front to be incredibly helpful for addressing customer needs, ensuring equal email distribution, and providing timely responses. By monitoring mailboxes on a website, Front allows for easy collaboration among sales development, sales, and customer success teams. It collects all support accounts in one place, making it convenient to act on support questions and delegate tasks without the need for forwarding or CCing emails. With features like tagging and assigning emails to specific team members, Front ensures that nothing gets dropped and improves overall organization. Users appreciate how Front offers a one-stop solution for all emailing requirements, with its smooth interface, note recording capabilities, alerts, automation tools, and rules. Additionally, Front simplifies communication between colleagues by allowing users to comment between threads and manage emails of colleagues who are on leave. It also facilitates easy customer service offers, engagement communication, and marketing on the web. Overall, users find that Front saves time and enables effective team collaboration while providing an excellent customer experience.
In addition to the above use cases, Front also serves as a valuable tool for managing shared inboxes and maintaining inbox zero. Users appreciate how it helps them stay organized by sharing information across teams and scheduling tasks efficiently. With its chat feature between team members, Forward reduces forwarding chains and allows for more consistent messaging. Integration with platforms such as Slack and JIRA further enhances collaboration within customer support teams. Some users have found Front particularly useful for organizing leads and ensuring timely responses. However, there are some concerns raised by users regarding the lack of transparent investment into understanding customer needs and operational complexities. Nonetheless, overall feedback indicates that Front is highly valued for streamlining email collaboration through features like tags, chats, shared inboxes, advanced rules, team management capabilities, autoresponders, AI-powered functions like chatbots integration.
Timely email response time: Users have praised Front for its timely email response time, with many reviewers stating that they appreciate the quickness of the platform. The ability to receive prompt responses ensures efficient communication and helps users stay on top of their emails.
Internal collaboration in email threads: Many users find Front's internal collaboration feature in email threads to be highly valuable. This feature allows managers and team members to collaborate within the context of an email, ensuring that no interactions are missed or overlooked. Reviewers appreciate the visibility it provides and how it facilitates teamwork.
Effective notification system: The sticky notes or Comments feature in Front is widely regarded as effective by users. It ensures that no important emails, discussions, mentions, or tags are missed. With this collaborative feature, users can make comments on messages sent to joint inboxes and coordinate responses before sending them back to the sender. Several reviewers have specifically mentioned how this feature streamlines communication and enhances collaboration among team members.
Confusing User Interface: Many users have found the user interface of Front to be confusing, leading them to suggest a more user-friendly GUI that would improve usability and navigation.
Compatibility Issues with Office 365: Some users have encountered compatibility issues between Front and Office 365, particularly in terms of the link between the two apps. These issues have caused inconvenience and hindered seamless integration for those using both platforms.
Lack of Customizable Tags: Several users expressed the need for a comprehensive library of customizable tags in Front. This enhancement would enable better organization and classification of emails, improving efficiency and workflow management.
Attribute Ratings
Reviews
(1-25 of 27)Companies can't remove reviews or game the system. Here's why
December 01, 2023
My experience with Front
Score 10 out of 10
Vetted Review
Verified User
- within 2 years we yet have a single spam email.
- productivity has been nothing but great!
- all our team members say ¨why we did not have Front before¨ they just simply love it!
July 06, 2023
Is Front at the front?
- It's had negative impact on our SLA goals
- When trying to meet the company's SLA requirements, there is clarification need on how to stop the SLA timer
- It's hard when there is a goal set for you, but no instructions in the system on how to meet it.
June 15, 2023
Best email management tool in the market !
- Reduced time in managing emails
- Improved efficiency by snoozing and scheduling
- Improved ROI
June 15, 2023
Front is the change I needed!
- I can understand which of my customers are opening emails and not responding
- I can easily keep track of recent comms with customers by snoozing conversations
- Leadership can help me build stronger email drafts by collaborating with me
- Eased communication with the customers
- reduced time coordinating answers for the customers
- helped several departments to coordinate in a better way
Score 8 out of 10
Vetted Review
Verified User
- It's integrated with Hubspot, so the notifications keep reminding you to complete tasks and therefore help to achieve targets
- The quick response within team members makes the work faster
- Easy ad user-friendly deck makes you write email faster without the mess and therefore close deals faster
June 16, 2022
Incredibly Poor Service Standards
Score 1 out of 10
Vetted Review
Verified User
- Not sure, I was not extended the proper assistance, needed to review the platform
- Solution to mass emailing.
- Faster engagement involved.
- Connection to many team mates around.
December 02, 2021
Get the information that you need easily!
- it improves our SLA
- it provides good visibility of which product is having more issues
- time-efficient as we don't leave the front platform that much, except when booking meetings
- needs to interoperate more on some 3rd party i.e. calendly
November 30, 2021
Simple and Efficient Email Solution
- Saves an incredible amount of time when coordinating with internal partners.
- Increases response time to inbound inquiries significantly.
- Streamlined handoff between sales and support.
November 27, 2021
How Front is helping us in the Customer Success Org
- Better customer experience
- Timely Resolution
- Churn mitigation
November 26, 2021
Joint collaboration for problem solving!
- Your practical and help is the most effective ROI we can have.
August 17, 2021
Helpful tool for multiple support channels
- The messages that have been sent or erased from my Gmail Inbox are not synced with the Front inbox and I feel that as a gap as well.
- As a user I have been thoroughly impressed with Front. It has a very helpful feature which is the label and tag feature.
- It allows you to manage your work in the most efficient and effective way possible by removing all errors.
- Front saturates various communication channels such as E-mails, Twitter, Facebook and helps users to automate communication workflows.
- As a user, my experience with Front has been great and for me it is one of the best and efficient platforms for collaboration.
- Front plays a very important role in developing strong bonding relationships.
- [My] organization [has been] very grateful to Front. It has allowed us to have a substantial value and interest for our customers, responding quickly to all their needs, generating excellent results.
- The investigation side of the product is additionally truly proficient with a modernized dashboard that can design to get experiences on own exhibitions or of the group.
- Customer support of Front is exceptionally amazing.
- They are always available in the business hours to deal with any query of user.
May 10, 2021
Front of the pack
- It has helped us respond to clients more quickly and effectively.
- It helps our team stay organized.
February 09, 2021
Front is always innnovative
- Quality- with all the benefits given, in just matter of time, all your organization will find it familiar and less effort is needed when composing emails.
- Effectiveness- no one wants to miss an email, or never respond to a possible customer. Front will help you that. If you do not want to send that email now, you can set a timer and Front will send it for you later on.
- Simplicity- Front is not the most difficult app to handle, indeed, it is too easy to learn. From the first moment you will have a guided tour and will learn all the good things that it has for you.
August 28, 2020
Front and Center
- Less time spent on communication activities
- Higher productivity
March 20, 2020
Strong tool if everyone knows how to use it properly
- The commenting and shared draft emails have been extremely helpful as a training tool for new employees looking to understand the tone and voice of our brand.
- The per-user cost is high, which is why we limited it to only the team members that are customer-facing.
September 10, 2019
Front is great for viewing texts and emails in the same place!
- I'm not aware as I'm not the one who purchased.
- N/A
August 09, 2019
Top CRM tool: Helped save time, improved ROI
- Faster turnaround time with the help of its efficient tools.
- We have a lower manpower requirement on customer support.
April 30, 2019
Every sales team needs Front.
- Scale 2-way digital messaging.
- Consolidate messaging.
- Saves time.
December 03, 2018
Front is definitely on their way up
- We haven't had it for very long, but so far it's been very good for efficiencies. Not having reps manage multiple email inboxes by logging in separately.
- It's also been good for creating new Leads directly into Salesforce rather than having to manually create a lead each time we get an inquiry.
- Front is not quite there yet as a fully capability prospecting or lead management tool yet. Not being able to automate some of the sequencing does cause some challenges.
November 28, 2017
Not Quite Front of the Pack: Considering Support/HelpDesk Options
- Very easy to get set up initially and add agents.
- Can become expensive compared to other more full-featured support ticketing solutions on the market, especially when you grow beyond 3-4 agents.
- Lack of more advanced workflow features should be a consideration; you may need to switch down the road.
- Lack of ticketing forms and intelligent FAQ/knowledgebase integrations with canned responses has caused us to invest in other areas (becoming harder to justify long-term).