TrustRadius Insights
Front is a versatile tool that is commonly used by teams to improve email management and enhance collaboration. Users have found Front to …
Starting at $19 per month per user
View PricingOverview
What is Front?
Front is a communication hub that helps businesses keep the human touch in every interaction.
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Pricing
Starter
$19
Cloud
per month per user
Growth
$49
Cloud
per month per user
Scale
$99
Cloud
per month per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://front.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $19 per month per user
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Front?
Front is a customer communication hub that surrounds every high-stakes conversation with team collaboration capabilities and contextual data to ensure responses are fast, accurate and deeply personalized. Front’s interface is inspired by familiar and easy to use email clients. Behind the scenes, its automation capabilities eliminate manual workflows across systems, and detailed analytics make it easier to improve team performance and the health of customer relationships. The vendor states that more than 7,500 businesses, including Shopify, Airbnb, Hulu, Lyft, and Mailchimp, use Front to build better customer relationships, one conversation at a time.
Front Features
- Supported: Multi-channel messaging
- Supported: Live chat
- Supported: Team collaboration on customer messages
- Supported: Calendar and one-click meeting scheduling
- Supported: Basic automation
- Supported: Integrations with 3rd-party tools
- Supported: CRM integration
- Supported: Analytics
- Supported: Advanced workflows
- Supported: Smart Rules
- Supported: User and team management
- Supported: Onboarding and solution design
- Supported: Change management
- Supported: Security and compliance
Front Screenshots
Front Video
With Front, a business doesn’t have to choose between being efficient and being human: they can be both.
Front Integrations
- Asana
- Intercom
- HubSpot CRM
- Jira Software
- Slack
- Pipedrive
- Aircall
- Drift
- Zapier
- Salesforce
- Forumbee
- Facebook Messenger
Front Competitors
Front Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | All |
| Supported Languages | English |
Front Downloadables
Frequently Asked Questions
Front is a communication hub that helps businesses keep the human touch in every interaction.
Front starts at $19.
Reviewers rate Support Rating highest, with a score of 9.8.
The most common users of Front are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings
(113)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Front is a versatile tool that is commonly used by teams to improve email management and enhance collaboration. Users have found Front to be incredibly helpful for addressing customer needs, ensuring equal email distribution, and providing timely responses. By monitoring mailboxes on a website, Front allows for easy collaboration among sales development, sales, and customer success teams. It collects all support accounts in one place, making it convenient to act on support questions and delegate tasks without the need for forwarding or CCing emails. With features like tagging and assigning emails to specific team members, Front ensures that nothing gets dropped and improves overall organization. Users appreciate how Front offers a one-stop solution for all emailing requirements, with its smooth interface, note recording capabilities, alerts, automation tools, and rules. Additionally, Front simplifies communication between colleagues by allowing users to comment between threads and manage emails of colleagues who are on leave. It also facilitates easy customer service offers, engagement communication, and marketing on the web. Overall, users find that Front saves time and enables effective team collaboration while providing an excellent customer experience.
In addition to the above use cases, Front also serves as a valuable tool for managing shared inboxes and maintaining inbox zero. Users appreciate how it helps them stay organized by sharing information across teams and scheduling tasks efficiently. With its chat feature between team members, Forward reduces forwarding chains and allows for more consistent messaging. Integration with platforms such as Slack and JIRA further enhances collaboration within customer support teams. Some users have found Front particularly useful for organizing leads and ensuring timely responses. However, there are some concerns raised by users regarding the lack of transparent investment into understanding customer needs and operational complexities. Nonetheless, overall feedback indicates that Front is highly valued for streamlining email collaboration through features like tags, chats, shared inboxes, advanced rules, team management capabilities, autoresponders, AI-powered functions like chatbots integration.
Timely email response time: Users have praised Front for its timely email response time, with many reviewers stating that they appreciate the quickness of the platform. The ability to receive prompt responses ensures efficient communication and helps users stay on top of their emails.
Internal collaboration in email threads: Many users find Front's internal collaboration feature in email threads to be highly valuable. This feature allows managers and team members to collaborate within the context of an email, ensuring that no interactions are missed or overlooked. Reviewers appreciate the visibility it provides and how it facilitates teamwork.
Effective notification system: The sticky notes or Comments feature in Front is widely regarded as effective by users. It ensures that no important emails, discussions, mentions, or tags are missed. With this collaborative feature, users can make comments on messages sent to joint inboxes and coordinate responses before sending them back to the sender. Several reviewers have specifically mentioned how this feature streamlines communication and enhances collaboration among team members.
Confusing User Interface: Many users have found the user interface of Front to be confusing, leading them to suggest a more user-friendly GUI that would improve usability and navigation.
Compatibility Issues with Office 365: Some users have encountered compatibility issues between Front and Office 365, particularly in terms of the link between the two apps. These issues have caused inconvenience and hindered seamless integration for those using both platforms.
Lack of Customizable Tags: Several users expressed the need for a comprehensive library of customizable tags in Front. This enhancement would enable better organization and classification of emails, improving efficiency and workflow management.
Attribute Ratings
Reviews
(1-25 of 27)Companies can't remove reviews or game the system. Here's why
December 01, 2023
My experience with Front
Score 10 out of 10
Vetted Review
Verified User
Front has resolved a lot of problems we had, it was really difficult to cover a colleague when one of them did not show at work, with the shared inboxes we do not have that problem no more.
the rules and exceptions are really simple to create, we have several rules that helps us not to miss important emails.
the rules and exceptions are really simple to create, we have several rules that helps us not to miss important emails.
July 06, 2023
Is Front at the front?
Front is a crucial factor in my daily usage. We use it to keep in contact with all of our customers and their employees. We also use it as a collaborative space to share information across teams. The usage of tags keeps us organized across the company, while the use of personal tags keeps me organized as an individual.
June 15, 2023
Best email management tool in the market !
Front is a one-stop solution to all our emailing requirements. Right from the smooth interface of emailing, the ability to comment between threads and snoozing/scheduling makes things really easy. The Customer Success Team at VWO uses Front and it helps us save a lot of time and effort making us more efficient and productive. Searching emails and commenting between the threads for internal purposes. The shared inbox makes it easy to manage the emails of colleagues who are on leave.
Front also lets us create personalised calendar links that can be used by clients to book a meeting on our calendars. This saves a lot of time both for the Customer Success Manager and the client.
Front also lets us create personalised calendar links that can be used by clients to book a meeting on our calendars. This saves a lot of time both for the Customer Success Manager and the client.
June 15, 2023
Front is the change I needed!
Front was rolled out at my organization about 2 years ago and at first I was reluctant to change. I couldn't fathom how an email provider could provide me with anything that Gmail couldn't. Two years later and I cannot imagine work life without Front. I wish I had Front for personal email as well! I am easily able to tag coworkers into conversations for collaboration, can easily snooze conversations to come back into my inbox at an appropriate time for follow up, and overall have a better handle on my inbox. My email anxiety is significantly reduced with Front and I have absolutely loved the change it's brought in my working life!
I used Front to keep all the conversation with the clients organized, making sure all of them receive an answer when required and no information is lost. As well, I used it share draft with my coworkers, discuss topics over a conversation without sending messages to the actual client and be able to coordinate the answer without leaving the mail app.
Score 8 out of 10
Vetted Review
Verified User
- For sending email daily
- I can share drafts with team members to take their advice regarding the Sales objections
- It's a very user-friendly platform to manage your emails, especially within the team who targets the similar goals
- I can share drafts with team members to take their advice regarding the Sales objections
- It's a very user-friendly platform to manage your emails, especially within the team who targets the similar goals
June 16, 2022
Incredibly Poor Service Standards
Score 1 out of 10
Vetted Review
Verified User
The service is incredibly distasteful, and the sales process lacks a transparent investment into understanding customer needs and how to best approach operational complexities. Our team reached out several times to review the system again after a bad experience and received no response or follow-up. In the modern age, not only are small businesses looking for innovative systems - we're looking for a creative service mentality, one that's at least attentive and transparent to a reasonable degree. None of that was present throughout the process, and the information we were provided was far from accurate.
We implemented [Front Review] to facilitate easy customer service offers. It is a platform for customer engagement communication and better in marketing on web. Perfect on ticketing and task automation. Involving clients and teams is a good way to carry team building and save much time for other important activities.
December 02, 2021
Get the information that you need easily!
We use the front for a specific MRR range of clients. Clients that do not have dedicated CSMs are encouraged to use the front for any inquiries about anything and we are happy to sort out their issue or even point them in the right direction. We can easily tag each email with their segment, mrr, type of issue, and the product related to it. Anyone can easily pick up on the inquiries as we provide enough information internally for other CSMs.
November 30, 2021
Simple and Efficient Email Solution
We use Front for a variety of purposes, including managing shared inboxes, maintaining the philosophy of "inbox zero", sharing information across multiple teams, and scheduling. The ability to chat between team members saves us the massive forwarding chain that inevitably occurs when you need input from 2+ people on a single email.
November 27, 2021
How Front is helping us in the Customer Success Org
Front is being used as a tool for our team to have equal email distribution in our team. This tool is helpful because it ensures all customer emails in our public email get answered by the team in a timely manner. Avoiding potential customer escalation and making sure all customer needs are addressed quickly.
November 26, 2021
Joint collaboration for problem solving!
The organization decided to run Front to alleviate the workload process in the support area, allowing us to communicate directly via email with my clients, organize mailings and distribute problems. Front has given us the versatility we had always wanted.
August 17, 2021
Helpful tool for multiple support channels
Front is a customer communication hub that allows organizations to provide customized services. The platform of Front brings all channels into a single platform. It amalgamates the automation of CRM and simplifies emails in a refined way. I have been using Front in our customer development department. It has given me the liberty to collaborate on projects that have several team members.
Front, a Customer Communication Management Software is a cloud-based collaboration tool for small and medium businesses. Front is a hub for customer satisfaction that allows businesses to offer tailor-made service at scale. It combines the simplicity of the email inbox simultaneously with the automation and insights of CRM. With Front, teammates from all departments can work together to send out the best replies faster, keep messages organized across channels, and always maintain a personal touch.
It has helped us manage inboxes very quickly, especially between multiple users; it also reduces mass mailing by letting us tag ourselves in emails of our interest and receive notifications whenever any changes are made within the shared inbox. It helps us to flow information through email more efficiently.
Front is adaptable, has an incredible technical
support group, and uses the "email illustration" with a visit to make its cooperation and correspondence includes straightforward. Progressed web
index, Discussions include, basic yet [expandable] UI, rules and SLA robotization
instruments, Team, Sequence, and so forth Combinations. Investigation
highlights and reports help supervisors and HR staff put together and improve
customers' communication methodologies [and] subsequently raise clients' appreciation.
May 10, 2021
Front of the pack
Front is currently being used by our customer development team and some members of our sales team. It allows us to collaborate on projects that have multiple team members who need to see an email without requiring us to fwd or cc everyone on the chain, we can even collaborate and make edits before an email gets sent back. We also use front because it has super task management and inbox organization capabilities compared to other email inboxes
February 09, 2021
Front is always innnovative
We use Front every day. It has become such a good partner-app, through all our company, from top to the bottom. Everyone loves it because it provides you with not only emails, but a better way to communicate things. It also helps you to keep everything well recorded with notes, comments, alerts, automatization, rules, and a ton of features and benefits that it has.
August 28, 2020
Front and Center
Our marketing and client success management teams use Front but the rest of our company doesn’t. It addresses the problem of collaboration via email being clunky and difficult by streamlining it with tags, chats, and shared inboxes. It’s easy to assign an email to someone and they’ll get notified, chat with someone about an email directly below it, etc.
March 20, 2020
Strong tool if everyone knows how to use it properly
Front is used primarily by our customer-facing roles. We utilize the comment and shared draft features frequently to enable more consistent messaging across all of our customers. Front also integrates easily with Zapier, allowing for easy development of automated emails.
Front also has a great shared inbox feature which makes department-level email management very simple and allows for team-wide visibility.
Front also has a great shared inbox feature which makes department-level email management very simple and allows for team-wide visibility.
September 10, 2019
Front is great for viewing texts and emails in the same place!
Our sales and processing team use it to communicate with our customers. As many people usually touch a customer's file, it is simple to share access to an email or text thread.
August 09, 2019
Top CRM tool: Helped save time, improved ROI
The Front app is being used by the customer support team specifically. It is one of the most modern email management tools for customer support. This has made the entire CRM process for us very efficient, with its set of advanced rules, team management, autoresponder, and AI. It also has good integrations with tools such as Slack, JIRA, etc.
April 30, 2019
Every sales team needs Front.
We use Front for omni-channel communication, both for sales and support. We also use it for internal communication. It helps us to talk to customers in the way that is easy and frictionless for them, without multiple windows.
December 03, 2018
Front is definitely on their way up
We are currently using Front as a way to monitor mailboxes that visitors to our site can contact us. We have our sales development, sales, and CSM teams all using it which allows for easy collaboration. It helps make sure we have multiple sets of eyes monitoring inquiries so nothing slips through the cracks.
November 28, 2017
Not Quite Front of the Pack: Considering Support/HelpDesk Options
We use it for customer support for sub-branded websites. We share this responsibility across the Customer Success and Product areas of our business. Front primarily solves the problem of multi-branding of our support needs, as these websites are branded differently from our corporate domain and we do not want our corporate brand to be visible in our responses.