FrontSpin is a simple dialer solution
FrontSpin is a great dialer softphone software. My favorite thing about it was how easily it kept track of both phone calls and emails …
FrontSpin
FrontSpin
FrontSpin
Overview
What is FrontSpin?
FrontSpin headquartered in San Mateo offers their automated outbound sales dialer, featuring CRM integration with automated call logging and syncing.
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Pricing
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What is FrontSpin?
FrontSpin headquartered in San Mateo offers their automated outbound sales dialer, featuring CRM integration with automated call logging and syncing.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Alternatives Pricing
What is Salesforce Sales Cloud Lightning Dialer?
Salesforce Sales Cloud Lightning Dialer is an outbound (or inbound) calling, call logging, and call monitoring application for the Salesforce Sales Cloud.
What is PhoneBurner?
PhoneBurner is an automatic phone dialing system. It provides the ability to load a list of contacts and includes a built-in contact manager. It allows users to record a voicemail message and to choose which contacts to call.
Product Details
- About
- Tech Details
What is FrontSpin?
FrontSpin headquartered in San Mateo offers their automated outbound sales dialer, featuring CRM integration with automated call logging and syncing.
FrontSpin Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Reviews and Ratings
(7)
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May 16, 2022
FrontSpin is a simple dialer solution
Score 8 out of 10
Vetted Review
Verified User
FrontSpin is a great dialer softphone software. My favorite thing about it was how easily it kept track of both phone calls and emails between you and a prospect. With just a glance you can see the subject of the previous call/email and some of the notes. One-click will expand the whole message with the proper formatting. It integrates very well with Salesforce and although it operates separately, I preferred it when trying to dial through a list quickly without having to wait for Salesforce information to load. FrontSpin loads much faster than Salesforce so it was nice to be able to work just in FrontSpin. It is not as great of a solution for setting up cadence and automatic emails but if you are looking for an easy dialer and a way to manually send emails/templates this is a great system.
- Dialing
- Manual Emails
- Salesforce integration
- Conversation tracking
- Power dialer
- Email cadence's
- SMS Texting
- Call quality occasionally lacked.
N/A
N/A
97.5%
9.8
88.57142857142858%
8.9
56.66666666666667%
5.7
- Positive ROI
Works much better than Xant - I would avoid that one at all costs. Is easier to use than Groove and Outreach but does lack some of the more advanced features.
March 17, 2020
FrontSpin is great for bulk dials
The Sales Department uses Frontspin. It is great for calling lists of people and keeping notes. FrontSpin feeds right back into Salesforce making it easier to keep track of tasks.
- Calling one person after another.
- Follow ups and reminders to call potential clients.
- Keeping track of completed tasks.
- Mainly with dependability and consistency of the product.
- They could make it so you can see all the people that you have called that day, not just the amount of people.
- A different UI for how you are able to see contacts. It can get confusing if someone is calling a different contact at that company and there is no way of knowing other than looking through each contact.
N/A
N/A
60%
6.0
41.42857142857143%
4.1
43.33333333333333%
4.3
- It has helped us make a lot more calls and keep track of activities done throughout the day.
- It helps us keep a certain number of calls for each day.
- Outreach
It is good for basic calling but it isn't made for email templates and setting up a cadence as Outreach does.
Outreach has a better format for seeing who has called what lead and being able to see who you have called that day.
Outreach has a better format for seeing who has called what lead and being able to see who you have called that day.
September 07, 2018
FrontSpin - Best Dialer for the Money
It is being used by an Inside Sales Team, to be more productive (increase number of calls), create call blocks, and increasing the ease of coaching (recorded calls) and ultimately to increase revenue.
- Recording of calls and attaching to SFDC records
- Campaign lists
- Cost
- Many competitors had functionality that FrontSpin is building over time
- We have had issues at times with emails attaching to SFDC records, and times where it would not get sent out of FrontSpin
N/A
N/A
92.5%
9.3
75.71428571428571%
7.6
100%
10.0
- Positive impact - revenue has increased by about 10% in one year as all volumes increased by about 20-30%
Based purely on cost - the other two were more robust and did more, but we had a limited budget and FrontSpin more than covered our needs.
September 05, 2018
Frontspin fanatic - why it's worth its weight in pipeline
FrontSpin was initially implemented as a power dialer to help Sales Development Reps reach their call quotas and cut out the duplicative work of calling from one tool but using another to record data and call history. At first, it was used in the marketing department but when I moved to Account Management I liked it so much I brought it with me. The sales department is trying it out as well. Things I love about Frontspin:
- It has an awesome integration with Salesforce. When you're in a record you can see all their data PLUS all other leads and opportunities associated with that account/company.
- The power dialer works great and can be customized with a 30 second or 5-minute break between calls. You load up a list, click call down, and it will dial until you tell press pause.
- The performance analysis lets you know how many connects you're getting per list and the outcome of the calls.
- The out of the box Salesforce dashboards break down calls per SDR in every flavor, time of day, connects per hour, meetings per hour, etc.
- Power Dialer - I've looked at a few other calling tools and Frontspin's auto dialing is top notch and so easy. You load lists into Frontspin, select a list, and click call. From there it does the work. This is the only way to get into the 100+ dials a day category. You can assign lists, see how many dials you have left.
- Effortlessly logging a call - Everything I put into Frontspin ends up on the Salesforce lead record. This is everything. While I'm chatting with someone I can take call notes, select a disposition, click save, and it appears in Salesforce. No duplicative work! I can even create a follow-up task within the Frontspin interface.
- Visibility of lead/contact data - when a lead is dialing and pops up on the screen I have all their information. All the data in Salesforce appears on their Frontspin record AND THEN SOME. My favorite thing that they do above and beyond Salesforce is the time zone estimator. Based on the area code of the person you're dialing it will display which time zone they're in. If you have experience with a multi-time zone territory and scheduling on the fly you'll know what a lifesaver this is.
- Salesforce integration - I've already explained this in detail but we would not have selected Frontspin without the Salesforce integration so it's worth mentioning again.
- Great customer success team - Great technical support can be overlooked when you're looking at tool functionality but you'll regret it later when you have an issue. Frontspin's CS team is incredibly reponsive and there was never a time that I didn't get my question addressed within a day.
- Recorded voicemail & email playbook - I haven't used it but Frontspin does have an automated voicemail feature and a playbook feature. I can't speak to their quality because I haven't used them.
- Ability to see Salesforce 'Event' types in the lead record.
- Make column edits sticky
- Keep doing a great job guys, love your product!
N/A
N/A
97.5%
9.8
100%
10.0
66.66666666666667%
6.7
- No question that Fronspin paid for itself every month. Meeting call quotas and scheduling quotas wouldn't have been possible without it (or something just like it). I could easily call 75 people every day and regularly it was above 100.
- The list performance analytics helped me see which lists were most fruitful and thus worth the most amount of my time. For martketing, that also allowed them to calculate the ROI of specific campaigns based on the level of engagement from the list. An opportunity could be traced back to a specific marketing campaign.
The cost of ConnectLeader far outweighed the benefits in our specific case and didn't have most of the functions of Frontspin.
Salesforce's and HubSpot's dialer aren't power dialers so you can't load a list and go. That is a HUGE benefit of FrontSpin.
Salesforce's and HubSpot's dialer aren't power dialers so you can't load a list and go. That is a HUGE benefit of FrontSpin.
- Dialing a lead, contact, or list of leads
- Logging a call
- Loading a list
- Integrating with Salesforce
- Logging a Salesforce "event" type
- I honestly can't think of anything it does that is cumbersome