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FrontStream Panorama

FrontStream Panorama

Overview

What is FrontStream Panorama?

FrontStream boasts over 20,000 nonprofits and socially-minded companies as users, to power their auctions, charity events, peer-to-peer and online fundraising, and employee giving.Panorama's interactive web interface helps nonprofits expand their donor base, manage event registration and donor communications. With prebuilt…

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Learn from top reviewers

Asset to Fundraisers!

Rating: 8 out of 10
May 15, 2022
IncentivizedVetted ReviewVerified User
We have used FrontStream Panorama to utilize the Bidding for Good platform. We have been using this to have online silent auctions and mobile bidding for our annual fundraiser...
Continue reading
Verified user
Director
FrontStream Panorama3 years of experience

FrontStream Panorama Review

Rating: 1 out of 10
October 22, 2019
Vetted ReviewVerified User
We are currently using Firstgiving as a peer to peer solution for a fundraising campaign. This is the 5th annual event and we have always used this platform. We are a small or...
Continue reading
Vicky Pasenko
Executive - Other
Co President
Evanston Animal Shelter Association
FrontStream Panorama5 years of experience

Probably a good platform if they ever got it to work for our organization!

Rating: 1 out of 10
February 28, 2019
IncentivizedVetted ReviewVerified User
Our organization used FrontStream Panorama for 1 year before deciding to no longer continue that partnership. It was used by the three members of our development team but was ...
Continue reading
Nikicha Nieto
Employee - Research & Development
Development and Communications Coordinator
Breakthrough New York
FrontStream Panorama1 year of experience
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Pricing

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Panorama Pro

$900

Cloud
per year

Panorama Enterprise

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Cloud

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.frontstream.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $900 per year
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Product Details

What is FrontStream Panorama?

FrontStream boasts over 20,000 nonprofits and socially-minded companies as users, to power their auctions, charity events, peer-to-peer and online fundraising, and employee giving.


Panorama's interactive web interface helps nonprofits expand their donor base, manage event registration and donor communications. With prebuilt customized templates, users can create branded, personalized nonprofit page where they can tell a meaningful, personal story about their cause and create the awareness needed to raise funds. The software also includes a secure, a level one PCI-Compliant payment processor, in order to make donating a seamless, hassle-free part of the process.

FrontStream Panorama Competitors

FrontStream Panorama Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews From Top Reviewers

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

The donor management system provided by FirstGiving has proven to be a valuable tool for organizing and streamlining fundraising events and silent auctions. Users have found that the software offers a convenient way to raise funds, making it an effective marketing tool for businesses. Coordinating fundraising campaigns and organizing events becomes significantly easier with the software, eliminating the tediousness of managing multiple platforms and people. The user-friendly interface allows donors and users to easily create personal webpages to raise funds for various initiatives. Additionally, FirstGiving excels in managing auctions with its Quick Sales option, which simplifies tracking different revenue streams. The platform also offers a wide variety of item categories for employee assistance program fundraising, making it easy to gather payments and reload similar items year after year. Furthermore, FirstGiving is commonly used for mobile bidding, enhancing the convenience of fundraising activities. By leveraging their connections, fundraisers and donors have reported bringing in more nonprofit income through outreach efforts. Peer-to-peer fundraising is simplified by consolidating all event information and providing easy report generation within the software. FirstGiving has successfully helped organizations raise money for various events, including photo scavenger hunts and 5K auctions. The software also makes event registrations and live auction bidding more efficient. Volunteers can create fundraising pages in one spot while the platform handles logistics and allows for additional information collection through surveys. Some users did not experience cost savings as expected due to the time spent post-event offsetting potential savings. However, FirstGiving enables seamless auction check-out by linking credit card information to bidder numbers. It provides a turn-key solution for nonprofits to enable their supporters to fundraise online without requiring extensive skills or resources. By using FirstGiving, nonprofits can increase individual and team sign-ups for events, manage donations effectively, and enable crowdfunding with minimal effort. Nonetheless, some users encountered issues with the software not functioning as expected, resulting in a loss of donation dollars.

Easy to use: Many users have expressed that Panorama and FirstGiving are easy to navigate and use, especially for first-time users. The accessible interface and helpful tips make it simple for organizations with small fundraising teams to utilize the software effectively.

Excellent customer support: Several reviewers have praised both Bidding for Good and FirstGiving for their responsive and helpful customer service. Users appreciate the quick response times and assistance provided when they have questions or encounter problems.

Versatility and customization options: Multiple users have highlighted the flexibility offered by FirstGiving, allowing them to personalize fundraising pages with images, videos, and templates. Additionally, FrontStream Panorama's integration with other platforms like Bidding for Good provides customization options, such as HTML coding and customizable reports.

Difficult to Find Up-to-Date Articles for Support: Some users have found it challenging to locate current articles for support, resulting in the need to contact customer support.

Lack of Intuitive User Interface: Users have expressed frustration with the software's non-intuitive user interface, which has made it difficult and cumbersome to navigate. One reviewer specifically mentioned that the text on the homepage feels too fast, creating a rushed feeling while using the site.

High Fees Associated with Services: Although considered a great fundraising site and system overall, some users have mentioned that they find the fees associated with using the platform to be high. In particular, there is dissatisfaction with the high donation fees charged by FirstGiving.

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(1-3 of 3)

FrontStream Panorama Review

Rating: 1 out of 10
October 22, 2019
VP
Vicky Pasenko
Co President
Evanston Animal Shelter Association (Non-Profit Organization Management, 1-10 employees)
Vetted Review
Verified User
FrontStream Panorama
5 years of experience
View profile
Use Cases and Deployment Scope
We are currently using Firstgiving as a peer to peer solution for a fundraising campaign. This is the 5th annual event and we have always used this platform. We are a small organization and this is one of our largest fundraisers so we cannot afford to have issues, but this year the product has not functioned in the way it is supposed to and we are losing donation dollars as a result.
Pros
  • In the past they have supported this event well. The product functioned as advertised until this year.
Cons
  • Two weeks ago we started receiving questions from donors because they were having trouble making donations. The pages wouldn't load or they would get part way through the donation process and the page would buffer and they couldn't complete the process. Some had tried to donate 3 or 4 times unsuccessfully. We have been told this is fixed now, but we still hear intermittent comments from people with issues.
  • Two weeks ago we started seeing issues with the display pages that show progress of the fundraising campaign. The totals were inaccurate - some were too low and some were too high. The concept is to encourage competition between teams and individuals and the inability to see accurate data eliminates this aspect of the campaign. Also, in some cases the totals were showing that people had exceeded their goal when they had not. Donors are more likely to contribute to help someone meet their goal than to give money to someone who is already above goal.
  • Customer Service has been awful. It is difficult to reach anyone and when you do the updates are not not very helpful. It has been nearly two weeks with no progress. All week long this wee we were told they were testing the solution and as soon as it was tested and they were sure it worked they would apply the fix. Last night they did something because all of the numbers changed but now they are worse than they were before. Most of our participants have disappeared and our totals are even lower than they were. We have had no updates today to explain where they are or what will happen next.
  • Our event is two weeks away and I don't know how we will reach our goal. I don't even know how much money we have raised to date. If I could figure out a way to switch to another platform at this time I would but unfortunately I think we are stuck with this solution for this year. It is very disappointing that they can't fix these issues and even worse that they don't communicate with their customers. We will not use them again!
Likelihood to Recommend
Given the experience I have had this year, I couldn't recommend any part of their service. The product doesn't function as advertised and they don't communicate with customers to let them know what they are doing to fix it. It is a level of service that is completely unacceptable on every level.
Return on Investment
  • During the first four years our experience was positive but this year we are in jeopardy of missing our fundraising goal by as much as 50% because of the lack of service and support.
Alternatives Considered
Originally they provided a reliable product. I am not sure what has happened to their service.
Support Rating
1
They do not seem to care about the problems of their customers. They do not return phone calls. They do not provide the updates on their support page that they promised. They have had two weeks to repair the basic functionality of their system and they have been unable to do so. This is a complete failure as far as I am concerned.
Other Software Used

Probably a good platform if they ever got it to work for our organization!

Rating: 1 out of 10
Incentivized
February 28, 2019
NN
Nikicha Nieto
Development and Communications Coordinator
Breakthrough New York (Education Management, 11-50 employees)
Vetted Review
Verified User
FrontStream Panorama
1 year of experience
View profile
Use Cases and Deployment Scope
Our organization used FrontStream Panorama for 1 year before deciding to no longer continue that partnership. It was used by the three members of our development team but was implemented and used on a daily basis by myself. FrontStream Panorama is an online fundraising platform that allows you to make different pages for different fundraising campaigns and events. They use a payment processor that is linked to process those gifts.
Pros
  • FrontStream Panorama allows you to customize a larger portion of your pages that you design if you have experience with HTML and coding.
  • FrontStream Panorama allows you to integrate their other platforms, such as bidding for good, which is for auction items, and connect those to their ticket registration software.
  • FrontStream Panorama allows you to pull reports and customize and save reports you might use often.
Cons
  • To begin, the customer service at FrontStream Panorama is virtually nonexistent. After our implementation and connection to Salesforce we were having a lot of major issues. Unfortunately, it felt like our account manager and the general customer service at FrontStream Panorama did not care. It came to the point where our Chief of Development had to reach out to a higher executive in the company because 6 months into switching to their platform nothing was functional and no one was making any attempt to solve the problem.
  • That leads me to my next point in that the Salesforce connection does not work. They spent close to a year "trying" to figure out why none of our data was being pushed from FrontStream Panorama to Salesforce and they continuously blamed Salesforce despite them assuring us that there were no issues on their end and despite it working seamlessly with our new platform. I don't believe they have the capacity to support these issues.
  • For our Gala, we decided to use their Bidding for Good platform as an add-on to selling tickets for the event. Come the day of, the platform did not work. We were not able to sign in our guest electronically or collect their credit card information. Luckily I had paper copies of our guest list and table arrangements because if not it would have been a total disaster. It was so bad that we ended up getting a 100% refund.
  • Lastly, when we switched over to FrontStream Panorama one of the key selling points was how you could customize almost everything in your page. However, it is almost impossible to do so unless you have a great understanding of code. This was not mentioned at all and led to a lot of frustration on behalf of our small team.
Likelihood to Recommend
I am sure that FrontStream Panorama is well suited to process online donations. It did do that for us. But, that is about all it did. None of this information was ever successfully implemented to be pushed to Salesforce, which led to me manually entering a year's worth of data for our online gifts. I would not recommend this platform if your organization uses Salesforce to manage donor data.
Return on Investment
  • FrontStream Panorama ended up giving us a refund for the entire year that we used their platform because it did not work for any period of the time we were contracted with them. That being said, they were a reasonably priced platform and were willing to match the fees we were paying with a different company.
Alternatives Considered
We switched from Classy.org to FrontStream Panorama and then back to Classy.org. But, originally what intrigued us about FrontStream Panorama was the ability to customize our fundraising pages. Visual design is so important to storytelling and to raising revenue and it seemed like a real opportunity for us to create beautiful campaigns that raised more money. They were also slightly less expensive than competitors.
Other Software Used

Asset to Fundraisers!

Rating: 8 out of 10
Incentivized
May 15, 2022
Verified User
Director in Human Resources
Non-profit Organization Management Company, 11-50 employees
Vetted Review
Verified User
FrontStream Panorama
3 years of experience
Use Cases and Deployment Scope
We have used FrontStream Panorama to utilize the Bidding for Good platform. We have been using this to have online silent auctions and mobile bidding for our annual fundraisers.
Pros
  • Community fundraising
  • Reporting
  • Easy to use
  • Communications with bidders
Cons
  • Looks dated in my opinion.
Likelihood to Recommend
We were very successful in using this for mobile bidding. It was easy to use and also easy to learn and set up. I also liked that our event was shared with the Bidding for Good community to leverage more donations. Bidding for Good offered a robust training and tip library, as well as many reports and email communications.
Most Important Features
  • Fundraising
  • Donation organization
  • Reporting
Return on Investment
  • Saves staff time
  • Increases donor participation
Alternatives Considered
We also looked at Classy Live. However, the Bidding for Good community as well as the price point could not be beat.
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