Fullbay Reviews

2 Ratings
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Score 9.1 out of 100

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December 07, 2020
Mark Lines | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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Fullbay is the primary work order and parts management program used at our organization.
It is used across all departments and by all employees.
It has been a game changer at our organization due to its built in work order and parts flow process, having everyone on the same page throughout the organization
  • Work order flow process
  • Parts ordering and organization
  • Customer and vendor portals
  • Time sheet management is a bit cumbersome
  • Tech time review
Fullbay has been a game changer for our organization. The the ability to sent approval amount for each service order, causing a red flag if the total goes over that amount and requires you to contact customer for re-approval.
Using the customer portal allows the customer to monitor repairs and to also book in a unit for repairs, allowing for fewer phone calls inquiring on status of unit.
Fullbay support is excellent. Front end training was well presented and organized well. As we started using Fullbay support was a phone call or email away. Once training was completed the support team was ready to help with any challenges. If we found a glitch or issue using the program, one email and someone was on it to fix our issues.
Read Mark Lines's full review
December 01, 2020
Ben Brimhall | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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We are using Fullbay across out whole organization. It has taken place of the the hand written, excel spread sheet, and accounting sofware we traditionally used and combined it into one neat organized software package. Our 2 biggest problems address were organization & paper work flow. Fullbay is so well laid out that it just naturally led us to a better way of thinking.
  • Fullbay provides communication between departments exceptionally well. Each Department can tell what the other department is doing or needs to do. The flow of the communication is very natural too.
  • Fullbay's technical support is top-notch. I have had several instances where I didn't either understand something or couldn't figure out how I needed to accomplish a certain task. I would search their extensive knowledge base which is well laid out. If I couldn't find my answer there, I would just give them a ring. There readily available phone support either had the knowledge on hand or was willing to find out.
  • The work flow that Fullbay provides is very natural. We struggled as a shop of 4 techs to find organization & efficiency. Once we started using Fullbay, we found that paperwork became very minimal. We also understood some organizational processes that we had needed were missing. It forced us to start rethinking how our shop was laid out and how we did things. As changes were implemented because of the process FullBay used, we found ourselves becoming more efficient which in turn led to us hiring more techs to turn out more work using the same amount of office personal.
  • The notification feature inside Fullbay is about the only thing I would say needs improving. There is not an option to set up a text or email notification if a customer leaves a note on a service order. You have to watch the notification area. If you don't look at it regularly you could miss a note from the customer. Not a pitfall, but something that could use improving.
If you own or run a Heavy Equipment or Truck repair shop, this program will dynamically change how you run a shop. I am a Service Manager that has worked in a Mom & Pop shop up to the Dealership level with many different programs. For organization & workflow, this is the program to have. Simple, effective, & full of efficiency features.
They have a second to none, top notch customer service department. All agents are very knowledgeable and willing to help. They do not have all the answers but are very willing to get them. I enjoy talking to them as much as I enjoy using the program.
Read Ben Brimhall's full review

What is Fullbay?

Fullbay is shop management software built specifically for heavy-duty repair shops. With it, the vendor says users will never get behind on invoicing, scheduling or miss adding a parts charge to a customers bill. Fullbay aims to streamline shop processes, so as to lead to more efficient techs and happier customers. Users can track preventive maintenance, submit DVIR reports, and give clients access to authorize work and check on the status of their repair through its customer portal. Fullbay lives in the cloud, meaning users can access it from anywhere -- even while on vacation.
Categories:  Automotive

Fullbay Competitors

Mitchell1, ShopBoss, ShopMonkey

Fullbay Technical Details

Operating Systems: Unspecified
Mobile Application:No

Frequently Asked Questions

What is Fullbay?

Fullbay is cloud-based shop management software built specifically for heavy duty repair shops, from the company of the same name in Phoenix, that supports invoicing, electronic work authorization, parts management, and includes a customer portal.

Who uses Fullbay?

The most common users of Fullbay are Small Businesses from the Transportation/Trucking/Railroad industry.