TrustRadius Insights
Fullbay has proven to be an invaluable tool for businesses in the automotive industry, addressing various operational challenges and …
Overview
What is Fullbay?
Fullbay is cloud-based shop management software built specifically for heavy duty repair shops, from the company of the same name in Phoenix, that supports invoicing, electronic work authorization, parts management, and includes a customer portal.
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Product Details
- About
- Tech Details
What is Fullbay?
Fullbay is shop management software built specifically for heavy-duty repair shops. With it, the vendor says users will never get behind on invoicing, scheduling or miss adding a parts charge to a customers bill. Fullbay aims to streamline shop processes, so as to lead to more efficient techs and happier customers. Users can track preventive maintenance, submit DVIR reports, and give clients access to authorize work and check on the status of their repair through its customer portal. Fullbay lives in the cloud, meaning users can access it from anywhere -- even while on vacation.
Fullbay Video
How does Fullbay work? We put this animation video together to show you exactly how Fullbay functions and, hopefully, how it can help you run a more efficient shop.
The average repair shop is often behind on invoicing by days or weeks, and may not know how many parts they hav...
Show More Fullbay Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
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- Recommendations
Fullbay has proven to be an invaluable tool for businesses in the automotive industry, addressing various operational challenges and streamlining processes. Users have praised Fullbay for its ability to track technician time and monitor efficiency, resulting in improved invoicing accuracy and faster customer service. The software's ease of use allows for the creation of service orders with ease, expediting the preparation of customer invoices. Additionally, Fullbay's functionality enables the assignment of different actions to different technicians on the same service order, optimizing scheduling efficiency. Users appreciate that Fullbay regularly incorporates user feedback to enhance its features, benefiting all parties involved.
One of the standout features of Fullbay is its ability to generate instant results, which greatly improves inventory management and cost control. Users find it easier to track work on customers' units, leading to quicker part number lookup and a better understanding of vehicle history. Furthermore, Fullbay provides valuable knowledge and resources for managing inventory and establishing fair markups. However, users have pointed out that there is an ongoing issue with inventory items linking that needs to be addressed by Fullbay support.
Overall, Fullbay excels in parts inventory tracking and simplifies the invoicing process, making it an indispensable tool for fleet maintenance management. Customers appreciate the friendly and helpful staff of Fullbay, contributing to a positive user experience. The software assists with various operational areas such as inventory management, preventive maintenance tracking, scheduling, and approvals on additional work. Technicians particularly value Fullbay's anywhere access feature and its ability to track work and profitability. In addition to improving organization and parts management, Fullbay offers a cloud-based system that allows for easy access to shop information from anywhere. Generating reports instantly helps improve inventory tracking, although some users believe that Fullbay could further improve its reporting feature for better visibility.
The software has significantly reduced the time required for billing and receiving, enhancing office efficiency. More accurate and timely invoicing has resulted in improved customer satisfaction. Fullbay's commitment to addressing user issues and communicating well during problem-solving has garnered praise from users. Overall, Fullbay is highly regarded for its ease of use, service order entry, inventory management, and integration with QuickBooks. It has proven to be a valuable solution for businesses in the automotive industry, solving challenges related to inventory tracking, customer invoicing, and workflow management.
User-Friendly Interface: Reviewers have consistently praised Fullbay for its user-friendly interface, with many stating that it is easy to navigate and intuitive to use. Several users mentioned that the system's interface is particularly well-suited for technicians, allowing them to quickly learn and utilize the software effectively.
Efficiency-Boosting Features: Many reviewers highlighted various features of Fullbay that contribute to efficiency and productivity in their repair shop operations. Users appreciated the inventory management, invoicing, reporting, and integration capabilities of Fullbay. The availability of training videos was also mentioned as a helpful resource for learning how to maximize these features.
Responsive Customer Support: Users commended Fullbay's customer support team for their responsiveness and assistance in resolving any issues or questions. The availability of tutorials and responsive phone support were specifically mentioned as positive aspects of the customer support experience.
Long wait times for parts on larger orders: Some users have mentioned that receiving parts on larger orders can take a very long time, resulting in significant delays and disruptions to their operations. These extended wait times can impact productivity and customer satisfaction.
Complicated return procedure for new and core parts: Users have found the return procedure for new and core parts to be convoluted and not user-friendly. This lack of clarity and ease-of-use makes it more challenging for users to navigate the process, potentially leading to errors, frustration, and wasted time.
Overwhelming amount of data and options: At times, users have felt overwhelmed by the extensive amount of data available within the software. The abundance of options and information can make it difficult for users to locate specific features or perform tasks efficiently. This complexity may require additional training or support to fully understand and utilize all aspects of the software effectively.
Users commonly recommend Fullbay for the following reasons:
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Self-taught and helpful support staff: Users have found Fullbay to be a user-friendly platform that can be easily learned without extensive training. They appreciate the assistance provided by Fullbay's support team, who are responsive and offer valuable guidance.
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Suitable for specific industries: Fullbay is recommended for heavy equipment shops or mobile repair businesses. Users find that the features and functionalities of Fullbay cater well to the needs of these industries, making it a suitable choice.
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Great customer service and unlimited data storage: Many users highlight Fullbay's outstanding customer service and commend their willingness to provide assistance. Additionally, they appreciate the unlimited data storage capabilities offered by Fullbay, ensuring that businesses can efficiently manage their information without worrying about space limitations.
Overall, users suggest that businesses looking to start or upgrade their software systems should consider Fullbay. They find it scalable for shops of different sizes and believe it can streamline operations, save costs, and enhance overall efficiency. Furthermore, Fullbay's commitment to customer success in garage management is highly regarded by users. Even non-tech savvy individuals find Fullbay easy to use, making it accessible to a wide range of users.
Attribute Ratings
Reviews
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December 07, 2020
Fullbay - Gets your shop in order!
Fullbay is the primary work order and parts management program used at our organization.<br>It is used across all departments and by all employees.<br>It has been a game changer at our organization due to its built in work order and parts flow process, having everyone on the same page throughout the organization
- Work order flow process
- Parts ordering and organization
- Customer and vendor portals
- Time sheet management is a bit cumbersome
- Tech time review
- Inventory management, reducing inventory shrinkage
- Monitoring work order progress and productivity of techs
December 01, 2020
Effective & Efficient Truck Shop Management
Score 10 out of 10
Vetted Review
Verified User
We are using Fullbay across out whole organization. It has taken place of the the hand written, excel spread sheet, and accounting sofware we traditionally used and combined it into one neat organized software package. Our 2 biggest problems address were organization & paper work flow. Fullbay is so well laid out that it just naturally led us to a better way of thinking.
- Fullbay provides communication between departments exceptionally well. Each Department can tell what the other department is doing or needs to do. The flow of the communication is very natural too.
- Fullbay's technical support is top-notch. I have had several instances where I didn't either understand something or couldn't figure out how I needed to accomplish a certain task. I would search their extensive knowledge base which is well laid out. If I couldn't find my answer there, I would just give them a ring. There readily available phone support either had the knowledge on hand or was willing to find out.
- The work flow that Fullbay provides is very natural. We struggled as a shop of 4 techs to find organization & efficiency. Once we started using Fullbay, we found that paperwork became very minimal. We also understood some organizational processes that we had needed were missing. It forced us to start rethinking how our shop was laid out and how we did things. As changes were implemented because of the process FullBay used, we found ourselves becoming more efficient which in turn led to us hiring more techs to turn out more work using the same amount of office personal.
- The notification feature inside Fullbay is about the only thing I would say needs improving. There is not an option to set up a text or email notification if a customer leaves a note on a service order. You have to watch the notification area. If you don't look at it regularly you could miss a note from the customer. Not a pitfall, but something that could use improving.
- Our shop had 4 tech producing 100 ttl hours / week. After implementing and understanding how to use Fullbay, we have been able to increase those numbers to 7 techs producing 250 ttl hours / week. All the while we are still using the same amount of office personal.