FullStory Reviews

20 Ratings
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Score 8.6 out of 100

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Reviews (1-5 of 5)

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February 24, 2020
Anonymous | TrustRadius Reviewer
Score 9 out of 10
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Verified User
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Support Rating

10
Support has been exceptional even though we haven't had to use it often. In the few instances that we did have to use it to help find sessions or ensure data was being recorded, the support team was responsive and provided quality responses which showed us that our questions were being thoughtfully read and understood.
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November 08, 2019
Ephraim Mandel | TrustRadius Reviewer
Score 8 out of 10
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Verified User
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Support Rating

10
I have not needed to use FullStory's support, so I guess that's a good thing! There was only one time that I couldn't log into the FullStory app and I quickly contacted them, to which they responded that it was a known issue and that it would be up and running within a few hours (which it was).
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October 29, 2019
Anonymous | TrustRadius Reviewer
Score 7 out of 10
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Verified User
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Support Rating

5
I've never had to use their support, but their help articles are a little confusing. Sometimes the information is out-of-date or they return search results I didn't want. For example, I was looking for help on setting up FullStory in our Dev environment and got articles about their Dev Tool product.
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What is FullStory?

FullStory headquartered in Atlanta offers a heat map and session recording / replay application.

FullStory Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Free$0.00
Professional$199.00
EnterpriseContact Sales

FullStory Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No