Name: How to launch a co-browsing session
Uploaded: 2022-09-17T11:43:48.000Z
Duration: 1 min 12 s
Description: How to launch a co-browsing session

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### Screen and Video Capture Features
Users consistently praise Fullview's intuitive screen sharing and replay capabilities. The ability to guide users through tasks with a multiplayer cursor and the convenience of 1-click screensharing are highlighted as standout features. The addition of replay timestamps was a welcomed enhancement, addressing a previously noted limitation. Fullview's screen and video capture features have proven instrumental in enhancing user experiences and streamlining troubleshooting processes.

### User Interaction and Experience
Users consistently praise Fullview for its user-friendly GUI and its ability to enhance customer experience. They appreciate features like 1-click screensharing, which facilitates quick and effective communication between technicians and end users. Additionally, users value the insights provided by Fullview, allowing them to identify and address issues within their web applications. The positive interactions with the Fullview team further reinforce the company's commitment to providing a top-notch user experience.

### Customer Support Tools
Users consistently praise Fullview's customer support tools for their efficiency and effectiveness in resolving queries promptly. The ability to engage in 1-click user screensharing, multiplayer cursors for guided assistance, and in-app voice and video chat are highlighted as standout features that significantly improve the support experience. Additionally, the simplicity of watching back previous user sessions and the European HQ company with European hosting are noted as factors that contribute to a smoother support process. The continuous introduction of new features and the exceptional support provided by the team further solidify Fullview's reputation for top-notch customer support tools.

### Customer Satisfaction and Feedback
Users consistently praise Fullview for its ability to enhance customer satisfaction and improve the overall customer experience. The software's feature of 1-click screensharing has proven to be a valuable tool for technicians in guiding end users through tasks efficiently. By streamlining various customer action measurements, replays, and issue logging into a single platform, Fullview has simplified processes for users, leading to increased satisfaction and smoother interactions. Customers appreciate the software's user-friendly interface and the prompt, professional support provided by the Fullview team, highlighting the company's commitment to delivering exceptional customer service.

Fullview addresses several key business problems for its users. Firstly, it provides an end-to-end platform for customer experience, allowing users to make UI/UX changes based on customer insights. This feature enables businesses to optimize their websites or applications to better meet the needs and preferences of their customers, resulting in improved customer satisfaction and engagement.

Additionally, Fullview simplifies the customer support process by consolidating multiple tools into one platform. Users can measure customer actions, replay sessions, and log issues and errors all within Fullview. This streamlines the support workflow and enhances collaboration with customers in reproducing and resolving issues, leading to faster issue resolution and improved customer retention.

Furthermore, Fullview's features, including the multiplayer cursor and replay capabilities, enhance customer support interactions. These visual guidance tools allow support staff to observe user actions and errors in real-time, enabling them to provide more effective assistance. This not only improves the overall customer support experience but also helps businesses retain their customers by resolving any issues quickly and efficiently.

Overall, Fullview proves to be a valuable asset for businesses looking to optimize their customer experience and streamline their support processes. Its easy-to-use interface, comprehensive features, and excellent technical support make it a top choice for businesses aiming to improve their B2B SaaS experiences.

Fullview enables SaaS companies to deliver better customer support. Features include session replays, co-browsing, and a consule to get a view of the customer journey. The solution is cloud-based.

Fullview Replays Pro

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Screen and Video Capture

Mall Demo Video fullview With 3D Map

How to launch a co-browsing session

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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What is Fullview?