Overview
What is Fullview?
Fullview enables SaaS companies to deliver better customer support. Features include session replays, co-browsing, and a consule to get a view of the customer journey. The solution is cloud-based.
Pricing
Fullview Replays Pro
from €40
Fullview Live Pro
from €59
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Mall Demo Video fullview With 3D Map
Product Details
- About
- Integrations
- Tech Details
What is Fullview?
Fullview Video
Fullview Integrations
Fullview Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Comparisons
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Reviews
Community Insights
- Business Problems Solved
Fullview addresses several key business problems for its users. Firstly, it provides an end-to-end platform for customer experience, allowing users to make UI/UX changes based on customer insights. This feature enables businesses to optimize their websites or applications to better meet the needs and preferences of their customers, resulting in improved customer satisfaction and engagement.
Additionally, Fullview simplifies the customer support process by consolidating multiple tools into one platform. Users can measure customer actions, replay sessions, and log issues and errors all within Fullview. This streamlines the support workflow and enhances collaboration with customers in reproducing and resolving issues, leading to faster issue resolution and improved customer retention.
Furthermore, Fullview's features, including the multiplayer cursor and replay capabilities, enhance customer support interactions. These visual guidance tools allow support staff to observe user actions and errors in real-time, enabling them to provide more effective assistance. This not only improves the overall customer support experience but also helps businesses retain their customers by resolving any issues quickly and efficiently.
Overall, Fullview proves to be a valuable asset for businesses looking to optimize their customer experience and streamline their support processes. Its easy-to-use interface, comprehensive features, and excellent technical support make it a top choice for businesses aiming to improve their B2B SaaS experiences.