Fuse Workforce Management

Easy to Use - Users find Fuse Workforce Management to be extremely user-friendly and intuitive. With just a few clicks, users can access daily features and reports, and running payroll takes only a few minutes compared to other systems. This simplicity has made it an ideal choice for small HR and payroll teams who may not have extensive technical expertise.

Exceptional Customer Service - Users highly praise the customer service provided by the support staff at Fuse Workforce Management. The support team is knowledgeable, responsive, and willing to help solve any issue that users may encounter. Their personalized approach and willingness to offer helpful recommendations have made them stand out from other providers. Users can easily communicate with Fuse's team via email or phone, and the team is quick to resolve any issues that may arise.

Complete Solution for HR and Payroll Needs - Fuse Workforce Management provides a robust platform that offers a complete solution for all HR and payroll needs. The integration of time and attendance, payroll, and human resource management into one solution with minimal local software footprint has made it a popular choice among users. The system's reporting tools allow users to drill down and use metrics to drive their business, and all data is seamlessly integrated from one module to the next, providing a complete worry-free solution for payroll, HR, time, and attendance tracking.

Difficulty in Navigating the System - Users have reported difficulty in navigating the system due to unfamiliar accounting terminology and the need to dive down multiple menus to find what they need. This lack of intuitiveness can cause frustration and lead to longer processing times for tasks.

Issues with Customer Service - While the customer service is deemed good once received, users have reported slow turn-around times when seeking assistance. This can be a major issue when dealing with urgent matters and can cause delays in processing.

Complicated Set-Up - Users have found that the set-up process for Fuse Workforce Management can be difficult and time-consuming. Adding employees requires careful attention to detail and some modules within the online system are not straightforward and require assistance. This can lead to frustration and errors in the system.

Based on user reviews, here are the three most common recommendations for Fuse Workforce Management and ProPayroll:

1. Fuse Workforce Management is recommended as a reliable option for payroll outsourcing. Users find it to be a worry-free solution that covers payroll, HR, and time and attendance tracking. It is advised to do due diligence when researching payroll companies and considering Fuse.

2. Users suggest that the implementation process of Fuse Workforce Management can be tedious but recommend building out everything before launching. It is also recommended to ask for references when considering Fuse, emphasizing the importance of gathering information about the software's performance from existing customers.

3. ProPayroll receives high recommendations for its top-notch customer service and software performance. Users describe it as one of the best payroll companies they have found or worked with, especially for businesses with complex requirements beyond simplistic payroll processing. The seamless passing of tracked hours to the payroll service is also highlighted as a key benefit of using ProPayroll.

Overall, these recommendations indicate that both Fuse Workforce Management and ProPayroll are capable products that provide effective customer service and offer time-saving solutions for businesses seeking assistance with payroll management.