Name: Fusion Unified Communication (FusionWorks Pro UC)
Author: Fusion Connect

Communications Outsourcing

Help Desk

Web and Video Conferencing

Customer Support

Push Notifications

Development

Student Management

Education

Business Intelligence (BI)

Collaboration

Dropshipping

Enterprise Search

Manufacturing Execution

Procurement

Project Portfolio Management

Enterprise

Accounting

Accounting and Tax Services

Financial Research

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employer of Record (EOR)

Freelance Management

HR Management

On-Demand Payment

Payroll

Resume Parsing

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Application Virtualization

Authentication

Cloud Storage

Digital Experience Monitoring (DEM)

Disaster Recovery

Disk Cloning

Fraud Detection

IT Asset Management

Identity Management

Integration Platform as a Service (iPaaS)

M2M Application Development

Network Operating Systems

Network Performance Monitoring

OpenStack Cloud

Server Virtualization

Smart Contracts

Testing Services

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Call Tracking

Content Management

Demand-Side

Email Marketing

Graphics

Identity Resolution

Marketing Automation

Product Management

Referral Marketing

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Construction CRM

Customer Relationship Management (CRM)

Proposal

Sales Coaching

Trade Promotion Management

Sales

Cloud-Native Application Protection Platforms

Security

Auto Repair

Catering

Emergency Notification

Nonprofit Advocacy

Population Health Management

Retail Execution

Smart Cities

Trucking Software

Vertical-Specific

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Fusion’s Unified Communications solution is designd to enable a seamless communication experience across mobile and desktop platforms. It’s a business phone service with video calling, instant messaging and presence, and one-click conferencing integrated into a single application.

Avaya IP Office is a communications solution for small and medium-size businesses. It is available in the cloud, on premise or hybrid deployments are all supported with IP Office along with the ability to migrate from one to the other. The included Avaya Equinox experience provides a single app for voice, video, messaging, conferencing and calendar and keeps employees productive on any device, from any location.

Voice

Digital

The Webex App brings together Webex Calling, Meetings, and Messaging into a single application, fostering collaboration and unlocking more productive ways to work.

Basic Plan

Meet Plan

Meet + Call Plan

Enterprise Plan

Webex App

Fusion Unified Communication (FusionWorks Pro UC)

Companies offering UCaaS (Unified Communications as a Service) present a combination of a software platform and outsourcing of responsibility for enterprise messaging, voice, conferencing, and (fairly well) all communication technology, primarily to prevent front-loading of costs and gain cost-control thereafter, and also to provide users with a standardized, reliable service.

Unified Communications as a Service (UCaaS)

Fusion Connect manages, orchestrates, and secures the critical technology that enables the connected enterprise. We tailor our highly available and secure cloud communication, collaboration, security, and network management platforms to meet the unique needs of our customers.

Fusion Connect

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

Hosted PBX

Hosted telephony infrastructure obviated the need for local PBX hardware

Multi-level Interactive Voice Response (IVR)

IVR is a phone menu allowing callers to interact with the system through voice and keypad

Directory of employee names

Voice directory of all employees for self-service dialing

Call Management

Answering rules

Ability to enter rules to route calls to main number or other extensions in case of absence

Call recording

Automatic recording of inbound and outbound calls

Call park

Ability to hold calls in virtual location and subsequently access from any phone in system

Call screening

Ability to block numbers or send calls directly to voicemail

Message alerts

Receive SMS and email message notifications for voice and fax messages

Business SMS/External Messaging

Online Fax

Ability to send and receive faxes over the internet

Voicemail Transcription

AI-powered voice-to-text transcription of voicemails

Mobile apps

Mobile app for iOS

Mobile app for Android

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

High quality audio

High quality audio connection is consistently available, with few or no interruptions.

High quality video

High quality video connection is consistently available, with few or no interruptions.

Online Meetings / Events

Features related to hosting and attending meetings and events online.

Scheduling

Users can schedule meetings ahead of time and schedule regular or recurring meetings.

Calendar integration

Scheduling capabilities integrate with users’ Calendars.

Meeting initiation

Meetings can be easily initiated, whether they are scheduled or on the fly.

Record meetings / events

Meetings and webinars can be recorded for playback.

Screen Sharing

Features related to remote screen sharing capabilities.

Desktop sharing

Presenters can remotely share a view of their desktop with attendees.

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

Live chat

Participants can use one-on-one and group instant messaging to communicate privately or selectively during meetings.

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

User authentication

Administrators can require users to authenticate their identities before joining a meeting.

Participant roles & permissions

Administrators can grant users different levels of access to conferences, as moderators, presenters, attendees, or participants. Permissions can be set for individual users, or based on user role/group.

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

Centralized communications management

All voice, chat, and video features can be managed from one central platform.

Team messaging

Team members can send each other messages.

Team document sharing

Documents can be shared with other team members.

Call and meeting analytics

Analytics and reporting are available about both calls and meetings.

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Fusion Unified Communication (FusionWorks Pro UC)

Overview

What is Fusion Unified Communication (FusionWorks Pro UC)?