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Fuze

Fuze

Overview

What is Fuze?

Fuze is a cloud-based unified communications platform that includes IP PBX voice service, video conferencing, and collaboration tools such as content sharing and instant messaging capabilities. It also integrates with a wide range of popular CTI, CRM, and click-to-call solutions.

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Recent Reviews

TrustRadius Insights

Fuze is widely used as a Unified Communications platform, offering voice, video, and text collaboration for offices and mobile users. Its …
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A great product

8 out of 10
February 17, 2022
Incentivized
Fuze is being used by the whole company. We tried to eliminate the use of hard phones and started asking users to use softphones.
Continue reading

FUZE - 2 Years Later

9 out of 10
October 27, 2021
Incentivized
We use Fuze company-wide. Desk phones, mobile app, desktop app, and Outlook add-in are all in use by various people. What parts of Fuze …
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Enjoying Fuze

9 out of 10
September 03, 2021
Incentivized
Fuze is used for quick communications through the message feature and calling anyone with ease (no need to look up or memorize phone …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 13 features
  • Mobile app for iOS (94)
    8.1
    81%
  • Answering rules (99)
    7.1
    71%
  • Message alerts (93)
    6.5
    65%
  • Directory of employee names (107)
    5.9
    59%

Reviewer Pros & Cons

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Pricing

View all pricing

US Outbound

$0.02

Cloud
Per Minute

Fuze Meetings

$15

Cloud
Per User/Per Month

Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visithttps://www.fuze.com/fuze-plans

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $15 per month
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Product Demos

Fuze YOUnified Communications HD

YouTube

New Sansa Fuze Demo

YouTube

HTC Fuze Invisible Shield Application Demo (part 1)

YouTube

Demo of World War 2 No 36 Mills bomb training grenade (Safe and Inert !) & genuine inert DRILL fuze!

YouTube

Fuze Desktop Demo Video 4.8 Final

YouTube

Demo - Liquid Nails Fuze*it All Surface

YouTube
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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

5.8
Avg 8.2

Call Management

Customized phone system settings

6.8
Avg 8.4

VoIP system collaboration

Team collaboration via cloud phone system

7.4
Avg 8.3

Mobile apps

Apps are compatible with mobile devices.

8.1
Avg 8.3
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Product Details

What is Fuze?

Fuze is a global cloud communications and collaboration software platform for the enterprise. The platform is designed to enable seamless transition between calling, meeting, chatting, content sharing, and collaboration on any device. The vendor’s value proposition is that Fuze empowers the digital workforce anytime, anywhere, and across any device.

Headquartered in Boston, MA, Fuze has additional locations including New York, San Francisco, Seattle, Ottawa, London, Amsterdam, Aveiro (Portugal), Paris, Munich, Zurich, Copenhagen, and Sydney.

Fuze Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: User templates
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Video conferencing
  • Supported: Audio conferencing

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Fuze Videos

The reimagined Fuze user experience takes Unified Communications to the next level by blending voice, video, and chat across a single interface designed to enable the business user as well as the IT administrator - all while maintaining the same enterprise-grade platform ensur...
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Fuze is a global cloud communications and collaboration software platform for the enterprise. Through an innovative and consumer-inspired unified experience, Fuze enables seamless transition between calling, meeting, chatting, and sharing. Fuze empowers the digital workforce a...
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Fuze Competitors

Fuze Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesGlobal - NA, EMEA, APAC
Supported LanguagesEnglish, Spanish, French, German

Frequently Asked Questions

Fuze is a cloud-based unified communications platform that includes IP PBX voice service, video conferencing, and collaboration tools such as content sharing and instant messaging capabilities. It also integrates with a wide range of popular CTI, CRM, and click-to-call solutions.

Fuze starts at $15.

RingEX, Mitel MiCollab, and Dialpad Ai Voice are common alternatives for Fuze.

Reviewers rate Mobile app for iOS and Mobile app for Android highest, with a score of 8.1.

The most common users of Fuze are from Mid-sized Companies (51-1,000 employees).

Fuze Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)8%
Mid-Size Companies (51-500 employees)27%
Enterprises (more than 500 employees)65%
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Comparisons

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Reviews and Ratings

(199)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Fuze is widely used as a Unified Communications platform, offering voice, video, and text collaboration for offices and mobile users. Its cloud architecture and intelligent design ensure business continuity, even in the event of a primary circuit outage. With Fuze, organizations can address the distributed nature of their workforce by providing voice, call center, instant messaging, and teleconferencing capabilities throughout the organization. Users rely on Fuze as their primary means of communication, enabling 24/7/365 connectivity among employees in corporate offices, satellite offices, and work-from-home setups. During the Covid shutdown, Fuze proved invaluable as it replaced outdated phone systems and allowed employees to take their phones home and use them seamlessly as if they were in the office. Fuze's variety of features and capabilities meet the high expectations of users who have experienced more advanced systems in the past. It serves as a single communications platform across multiple locations and divisions within an organization, meeting the diverse needs of various divisions around the globe. Whether it's for collaboration, messaging, calling or replacing traditional phone systems, Fuze offers ease and convenience while addressing critical business issues such as managing multiple phone systems, supplier accounts, invoices, and call support problems. With its streamlined unified communications experience, Fuze has helped reduce telephony and conferencing costs while simplifying internal communications infrastructure. From remote meetings to contact center solutions and sales departments' communication needs, Fuze provides a reliable platform that improves productivity and builds stronger relationships with customers. Users appreciate how it integrates seamlessly with different devices like desk phones, computers, and mobile devices, streamlining communication processes and saving valuable time.

In summary, Fuze offers a wide range of use cases including voice calling, video conferencing, instant messaging for collaboration purposes within an organization or between offices and mobile users. It solves critical business problems by providing reliable connectivity among employees regardless of their location or setup. With its variety of features and capabilities, Fuze meets the high expectations of users who have experienced more advanced systems in the past. It simplifies internal communications infrastructure, reduces costs, and improves productivity by providing a streamlined unified communications experience. From contact center solutions to sales departments' communication needs, Fuze proves to be an invaluable tool that enhances collaboration and strengthens relationships with customers.

These recommendations reflect users' positive experiences with Fuze, highlighting its effectiveness in improving collaboration across multiple platforms. Users highly recommend Fuze for its ease of use and navigation, as well as its ability to enhance web conferencing experiences, especially with the webinar function. They suggest ensuring a steady internet connection with sufficient bandwidth and comparing Fuze with other options before making a decision. Users also advise thoroughly testing the setup and considering other customers' experiences before fully committing to Fuze. Additionally, they recommend checking if Fuze can integrate with the CRM system and suggest having a backup plan for connecting with clients. Some users mention the need for improvements in contact center reporting and call quality, as well as better technical support. They also recommend working closely with Fuze for call tree preparation and phone routing. Overall, users find Fuze to be a reliable, cost-effective solution for lightweight audio/video conferencing and collaboration.

Attribute Ratings

Reviews

(1-25 of 46)
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Score 10 out of 10
Vetted Review
Verified User
Incentivized
It is used across our entire global organization from Corp Offices, Warehouses and most recently added to our Retail Locations.
  • Prompt support.
  • Speed to add users.
  • Cheap price.
  • Auto attendant design.
  • New location setup.
  • Standardization of professional services implementations.
  • Speed to resolve issues with carriers or provide alternate solution.
  • Ability to cancel unassigned services.
  • No way to do mass uploads.
  • There are limitations on the size and scope of the auto attendant so it is not recommended for companies who have more than 3 menu options.
  • Testing of functionality and keeping data clean for management does not exist (I have spent 100's of hours cleaning up professional services).
  • Great for corporate environments with high bandwidth locations, not so great on slow bandwidth (T1/DSL).
  • Fuze Portal does not allow deleting of multiple menu's, call flows, schedules, or ring groups so it is labor intensive to manage.
  • A lot of data can be extrapolated from Discover, but takes work learning how to use it.
Souvik Giri | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use it along with our customer processing and support team to answer every segmented queries as well as sending out personalized messaging content to every user we have ever reached out to . The calling feature is something which we have also enabled for our internal communications because of its seamless and easier intergrations
  • Voice calling with anyone registered in the directory
  • Video calling with anyone registered in the directory
  • Messaging with anyone in and out of the registered directory
  • Insights about the entire workflow and the services offered for
  • The voice calling application is definitely not the best when it comes to selecting various user enhanced options and connectivity
  • The video calling feature can be equipped with modern day features from competitors like google voice , viber
  • The messaging needs to have seamless automation integration options for better and enhanced usage
Fuze is best suited for internal communication sas it is perfectly synchronized for moderate scale communication channels and offering the features of exclusiveness. It definitely cannot be seen as a great alternative for replacing the modern day customer support chat bot and voice calling features offered by other peers in the industry
Score 4 out of 10
Vetted Review
Verified User
Incentivized
Fuze is being used by the whole organization. After we merged with WeddingWire we got stuck using it because it was cheaper. It addresses the use of a phone system for contact center users and regular users. It gave our sales team SMS capability so they can text sales leads and current customers.
  • UcaaS.
  • Browser based app ability.
  • Salesforce integration is horrible.
  • Their support team is lackluster.
  • The CSMs and account managers aren't knowledgeable about phone systems.
  • Fuze is NOT a contact center system. They need to merge with somebody like Serenova.
There are other systems in the industry like inContact or NVM that are the Cadillac while Fuze is that old beat up Ford Pinto. There are so many contact center capabilities that are missing with Fuze. Now I see why Fuze is the joke of the industry among my peers. They don't listen to the customer for product ideas or enhancements. If you need a system that can work with Salesforce then look elsewhere.
February 17, 2022

A great product

Score 8 out of 10
Vetted Review
Verified User
Incentivized
Fuze is being used by the whole company. We tried to eliminate the use of hard phones and started asking users to use softphones.
  • Calling
  • Messages
  • Meetings
  • Screen sharing during meetings
  • Video calls
  • Conference meetings
  • Aesthetics
Fuze is a great VOIP alternative. Its mobile application is also useful, especially when you are away from your machine. This helped us to not miss any important calls.
November 22, 2021

Fuze works

Nathan Newman | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Fuze was used in our organization to quickly allow us to call using our landline and our computer. It was also used to check voicemail and keep recordings of our conversations.
  • Call recording.
  • Voicemail transcription.
  • Click to call.
  • Click to call was not always working.
  • Transcription was not always correct.
I think the best scenario is for a company using a VoIP phone system that wants transcription and click-to-call opportunities to help their sales teams quickly call opportunities. Maybe less for a small company that has a few employees. If a company is using software calling systems that don't require a physical phone it may not be something that works as well.
Jim Ott | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Currently, we use Fuze as our UCaaS system for the entire company. We currently operate out of about 35 locations across the country including offices in Canada. We are about to roll out the CCaaS product for one division to help with dispatch operations. We also use it as it integrates well with Microsoft TEAMS.
  • Easy to manage portal for system and users.
  • Support tickets are easy to submit.
  • Fuze Community Center is a wealth of information.
  • Support response though helpful, could be quicker. Think twice when setting the priority of a ticket.
  • Sometimes seems to be a disconnect between sales and implementation.
I find Fuze meets all my UC needs. If there are any issues, it is typically on the user's end. If it is call quality, that is typically on the quality of the supporting ISP connectivity itself.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
[Fuze is being used] across the whole organization, mainly in sales as the back office tends to be using Fuze more often now. It provides a platform for all of our sales staff to communicate effectively with candidates and clients across the business. [Fuze] also allows the use of meetings and instant messaging. We utilize call monitoring for effective coaching when managers want to do this with new starters in the company.
  • Customer Service.
  • Listens to customers for new ideas.
  • Ability to call monitor.
  • Portal could be more intuitive and easier to use.
  • It's cumbersome to install files on the Fuze desktop.
Fuze provides a great platform for a large number of users to communicate effectively with candidates and clients. It also provides good meeting functionality and the ability for managers to report call times and usage is a very helpful tool, particularly in sales. The Hub is becoming more intuitive and hopefully, the portal will follow in the future.
September 03, 2021

One Cloud for all Geos

Jason Mahoney | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Fuze is our corporate phone system for homes and users assigned to an office. It is used by our offices in all three major regions to support our sales, customers, and internal communications. We also use their Call Center application.
  • Excellent service.
  • Global capabilities.
  • Call center.
  • More regional support options.
Any company looking to migrate to a cloud telephony platform or call center.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Organization level cloud communication / messaging / conference / meetings. Fuze has a superior quality audio and video platform which makes it much easier for a continuous undisturbed meeting session. Messages are also relayed to the team members in real-time like WhatsApp. Fuze is very user-friendly and has One Unified Platform for All Your Communications and Collaborations within the organization.
  • Team members are all well connected via Fuze calling, chatting, meeting, sharing content, and managing the meetings effectively.
  • Fuze is secured and reliable.
  • Fuze also works well with MS Teams and provides a flexible enterprise that also has Microsoft Teams.
  • Fuze support line takes a bit longer than what you expect from them to answer your calls.
  • Meeting invites integrate with Google calendar and does not show you who has accepted the invite.
  • Retrieving call logs is bit tedious.
Fuze is extremely beneficial as it allows you to convey information clearly and efficiently. Fuze can also allow you to make specific groups that you are working with on a project together. All the required members can be sent info instantly without having to send multiple emails. Fuze has limitations on sending screenshots or images. Only one at a time.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Fuze is being used across the organization by certain departments only that need to keep on frequent communications and meetings. This has solved the issue of removing hard phones and bringing them home or wherever the users are, using their mobile app or softphone on their Laptops.
  • Easy to create a meeting and invite everyone outside of the organization since you don't need Google or Microsoft account to join them.
  • Simplify the fact that you can bring your line anywhere you are.
  • Easy to keep close with your officemates with the messaging feature.
  • You can modify your plans anytime in the most convenient way for you.
  • One of the improvements could be adding a feature to submit case support, directly from the Fuze application whenever technical assistance is needed.
Fuze is perfect for departments or groups because there is a limitation regarding licenses type and not all can enjoy the same features. For example, if employees within the same organization have a different type of license like (Voice and Messages) only, they are limited to start a video and this will depend on company budgets of course. My point is that other vendors provide all-in-one service for the same price.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
It's being used across the whole corporation, but I mainly use it in my department. It is mainly used to asked questions and get answers quickly.
  • User friendly
  • Updates regularly
  • Visually appealing
  • It doesn't sync up with my Outlook calendar all the time
  • Sometimes getting into meetings takes too long
  • Video freezes occasionally
I like using Fuze for calls and chat conversations. It's very user friendly.
July 28, 2021

8/10 Review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
Fuze is used throughout our company in all departments. We use this to help our team members quickly while they are helping customers and we use it to communicate with other departments.
  • Video meetings
  • Easily used to text our employees
  • Large group messages are received quickly
  • Video quality
  • Better ways to screen spam calls
Fuze is well suited for fast communication throughout the company. It is easy to search for someone within the organization.
February 26, 2021

Fly High Fuze

Score 9 out of 10
Vetted Review
Verified User
Incentivized
We have been using Fuze for almost 3 years now across all of our Technicolor US region & EU regions. There are regularity issues in the APAC region especially in India & China where Fuze wasn't able to provide their solution for telephony until now.
  • Fuze is really coming up with a new unified collaboration features & upgrading it to benefit to clients. Such as softphone services for both desktop, web & for the phones.
  • The Fuze project team is good enough to analyze the customer's requirement & come up with a very positive deployment approach. Delivery of hardware phones & timeline is up to mark from fuze.
  • Fuze support seems to be very impressive nowadays.
  • Fuze could still improve on the support side. Need to engage with our Site IT teams to discuss the Fuze issues if the site is really facing. The Fuze support team needs to understand the concern about the issues. At least once in a quarter fuze need to conduct a survey on site level to improve the service quality if anything change is required from our local IT on the Fuze solution.
Fuze solution is well suited for all our technicolor sites in US region. Fuze has yet to come back with a resolution & need to identify a suitable solution for India & China. Fuze really needs to do some groundwork here. Fuze needs to be extra careful when assigning the DID's or porting the no's, we had some serious issues on the Burbank site & all our outgoing calls were barred due to this issue.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Fuze is used in one of our programs which is customer contact support for our Australian clientele. With our previous telephony/VoIP solution, the account or program manager and program team lead never missed a day without sending an escalation email to me, complaining about the connection and voice quality that the majority of their customer support agents' experiences are very bad. That is where Fuze comes into action, and since then I never get an escalation email from the managers but only positive and great feedback with Fuze.
  • Voice quality.
  • Call clarity.
  • Bandwidth-connectivity independent.
  • Main App Interface - be more user-friendly.
Fuze works well in any type of operations, it works great in call center or contact center environment, especially their call recordings. It's very clear and audible.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Fuze is being used with SalesForce--it is very useful to replace traditional desk phones. It is useful for home office and you can take your phone anywhere you want. Also you can download an Android or iOS app of Fuze to take it anywhere you like.
  • Gives you mobility
  • Supported on iOS, Android and Windows
  • Good connection without problems
  • Android app needs a bit improvement--notifications not working well
I believe Fuze is extremely beneficial for call centers, help desks, and technical support teams. It gives you great mobility, you take your phone anywhere you like. It supports all environments, which is great. You can use it on iOS, Android, and Windows environment. Sound quality is always great without latency.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Fuze is used by 95% of the organization. We are currently implementing Fuze in our Nordics region to finalize our deployment to the entire organization. It address a number of problems:
  • Unifying Organization phone system
  • Personal Call History
  • Cost
  • Call Quality
  • Availability
  • Video Quality
  • Administration
For existing PBX administrators, Fuze offers a lot of functionality but also provides complex legacy routing.
For users new to phone administration, Fuze can you help you with the set up but be aware there will be a learning curve.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Fuze is our primary VIOP solution. Previously we used a standard PBX system which was not as robust as a VOIP solution like Fuze. Having the mobile ability to still take calls is a game changer.
  • Availability of service has been up 99 % of the time.
  • Call quality via WiFi is pretty good.
  • Mobile app is great.
  • On the desktop app, the errors with updating the app are constant if it can't update.
  • Pick up groups don't seem to work the best.
  • Constant error message - meetings are not available.
Fuze has some bugs to work out like the constant errors on the desktop apps. Other than that it seems to be okay. I would recommend this product as it is very affordable compared to its competition.
January 31, 2020

Fuze Review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
Fuze is currently being used by the organisation for global telephony and unified communications. This includes the use of messaging, meeting, video, collaboration and contact center functions for support.
  • Good voice quality, and meetings are generally stable.
  • Web client which closely resembles Windows client.
  • Sluggish client, takes up too many system resources even with optimizations.
  • Mobile client is very slow initially while it rebuilds and caches your message list.
Fuze works very well for peer to peer calls, and the meetings work very well also. Contact Center, although not much exposure to general use, seems to have been well received. Messenging is a weaker point I think, it misses off some functionality offered by other competitors. The client itself I like, but feedback from others is that the layout/design could do with some improvement to make it flow better.
Miguel Rivas | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Fuze Voice as the main platform of communications, either text or voice, between employees and the final costumer.
  • It allows you to choose any European or world number to communicate with.
  • The prices are for all devices and you can log in using their app or the web.
  • Good call quality especially in open areas.
  • The customise options are very important because it helps personalise the use.
  • Video calls are good but need to be higher quality and have more options on sharing.
  • Visually it's okay, but some icons [look like] children with no experience can use them, especially for specific options.
  • Integration with other browsers as there is with Chrome.
For offices with an international work agenda, Fuze Voice fits perfectly, especially for business people. It may not be so good for personal use, as the prices are better for companies.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Fuze is used by the whole organization. This solution addresses having a single platform that is simple to deploy, manager, and expand as the company grows. The solution has also been very helpful for creating call center routing for customers and ring groups so that customers are always getting a live person.
  • Simple easy deployment with only the need for internet access
  • Portal access that allows for quick changes to call routing and scripts
  • Expansion is as simple as adding additional phones and placing them in groups needed
  • Support for the phones is slow to get started and get a resolution
  • Most support is done via email with little to no real time calls
  • ATA's are not as stable and support is weak for them
Fuze is good for small companies needing call center type handling of calls and easy to route calls.
James Gangemi | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We currently use Fuze company-wide as our VoIP phone system for all our unified/telecommunications needs. It currently fulfills the role of being the single source of all our telecommunication activities, which vary in scope and usage company-wide.
  • Customer service.
  • Ease of use.
  • Stability.
  • Fuze Connect for ServiceNow could be improved upon.
As a Service Desk professional, I see that Fuze works very well with our end-users, and is relatively painless to administer. For Fuze being deployed company-wide in a good-sized organization like the one I work for, I'd say Fuze could be tailored to work with many other organizations with ease.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Fuze is being utilized throughout the entire organization in EMEA, APAC and AMERICA regions. The prime use is voice and reporting however collaboration is been used by certain Central Service functions. FRG is a rapidly going company, with additional offices been added quarterly and a vast number of employee's joining the business on a monthly basis. Fuze Desktop allows IT to support this business demand with minimal expense.
  • Global reach is key for FRG, and Fuze are able to deliver their services in the majority countries.
  • Voice is critical in recruitment and Fuze deliver a solid service with minimal downtime.
  • The ability for users to Monitor, Barge, and Whisper into other calls within a single click within the Fuze Desktop application.
  • The admin console needs some re-architecture, especially around permission and user profiles.
  • More R&D on integration with CRM platform is required.
UCaaS solutions are at the forefront of telephony. Any organization who isn't considering UCaaS as a replacement for traditional "Digital" PBX platform will be left behind. Fuze offers a lot of functionality within a single easy to use platform, at a good price point.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
It is used by the organization and deployed at all offices across multiple geographies. It is used as a replacement to the existing physical phone system and also used as Fuze for Salesforce as a call center.
  • Account Team
  • Technical Support
  • Platform
  • I feel Fuze for Salesforce is not matured enough.
  • Upgrade process causes issues sometimes.
  • Sometimes I get issues and voice functionality does not work. Mostly happens around upgrade, gets resolved once we perform cache update or restart the app.
Well suited for a cloud-based Phone instead of a physical phone.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
It is being used primarily as a cloud PBX with collaborative tools as a bonus.
  • It works
  • It is truly ATAWAD
  • It continues to improve
  • User interface
  • Bandwidth usage of collaborative tools
  • The color
When a company is looking at upgrading its PBX ecosystem and wants to skip any further investment in IP telephony.
Luke Ferrel | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User
Incentivized
We use Fuze as our contact center solution. They provide all phone services for our agents. We previously had all hard phones, but recently moved to soft phones (pc based)
  • Cost Effective
  • Simple to use
  • Responsive customer Support
  • APIs are pretty bad
  • A lot of the work has to be done on their end, which leads to delays. Would be great to be able to manage software independently
  • No adherence or availability measures. On break, etc., doesn't work. The system can be buggy.
I would recommend Fuze if you are a small shop that is starting up, or you don't want to use advanced analytics. They are cost effective, and their customer support is really top notch.

If you want to integrate with several other platforms, or have advanced analytics I would not use Fuze. They try very hard, but their integration with outside software is subpar
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