Fuze Reviews

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Score 7.5 out of 100

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Reviews (1-13 of 13)

D. SKye Hodges | TrustRadius Reviewer
August 28, 2018

Look no further, Fuze has the features and the price you are looking for!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Future Planned Uses

  • When the Web client has calling, our Linux users will have "native" access to Fuze
  • Our company may even be able to run more internal meetings using Fuze
  • We won't be affected by outages caused by hurricanes and natural disasters because the number will route in the cloud rather than be tied to a piece of equipment (which may be underwater) at our various locations.
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Anonymous | TrustRadius Reviewer
January 12, 2018

We love Fuze!

Score 8 out of 10
Vetted Review
Verified User
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Future Planned Uses

  • Sales competition- based on call volume and meetings set we can provide our reps the opportunity to win a contest and incentivize them to work harder
  • Pitch competition- take call recordings and vote on the best ones and also use them as an opportunity to teach our reps and fine tune our messaging
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Anonymous | TrustRadius Reviewer
January 08, 2018

Honest Feedback

Score 5 out of 10
Vetted Review
Verified User
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Future Planned Uses

  • Use fuze injunction with InContact - using as a softphone with IC layers on top can create some very new and useful tools to create the perfect customer experience.
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Feature Scorecard Summary

Hosted PBX (56)
8.1
Multi-level Interactive Voice Response (IVR) (53)
6.8
User templates (41)
6.2
Call reports (63)
6.4
Directory of employee names (72)
7.0
Answering rules (66)
7.3
Call recording (64)
6.9
Call park (50)
6.9
Message alerts (63)
7.0
Video conferencing (52)
7.0
Audio conferencing (60)
7.5
Mobile app for iOS (60)
8.2
Mobile app for Android (52)
7.6

About Fuze

Fuze is a global cloud communications and collaboration software platform for the enterprise. The platform is designed to enable seamless transition between calling, meeting, chatting, content sharing, and collaboration on any device. The vendor’s value proposition is that Fuze empowers the digital workforce anytime, anywhere, and across any device.

Headquartered in Boston, MA, Fuze has additional locations including New York, San Francisco, Seattle, Ottawa, London, Amsterdam, Aveiro (Portugal), Paris, Munich, Zurich, Copenhagen, and Sydney.

Fuze Features

Cloud PBX Features
Has featureHosted PBX
Has featureMulti-level Interactive Voice Response (IVR)
Has featureUser templates
Has featureCall reports
Has featureDirectory of employee names
Call Management Features
Has featureAnswering rules
Has featureCall recording
Has featureCall park
Does not have featureCall screening
Has featureMessage alerts
VoIP system collaboration Features
Has featureVideo conferencing
Has featureAudio conferencing
Does not have featureVideo screen sharing
Does not have featureInstant messaging
Mobile apps Features
Has featureMobile app for iOS
Has featureMobile app for Android

Fuze Videos (2)

Fuze Downloadables

Fuze Integrations

Salesforce Service Cloud, Zendesk, Microsoft Office 365, ServiceNow, NetSuite, Zoho CRM, Sugar Sell (SugarCRM), Bullhorn CRM (unpublished), Skype for Business (formerly Lync), Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM)

Fuze Competitors

RingCentral, Mitel MiCollab, Dialpad, Slack, 8x8 X Series (Formerly Virtual Office), Avaya IX Contact Center (formerly Intelligent Xperiences Contact Center), Microsoft Skype For Business, Cisco, MiCloud Connect (formerly ShoreTel)

Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Required

Fuze Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
8%
Mid-Size Companies (51-500 employees)
27%
Enterprises (> 500 employees)
65%

Fuze Support Options

 Paid Version
Phone
Email
Forum/Community
FAQ/Knowledgebase
Video Tutorials / Webinar

Fuze Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Mobile Web
Supported Countries:Global - NA, EMEA, APAC
Supported Languages: English, Spanish, French, German