Fuze Reviews

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129 Ratings
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Score 7.5 out of 100

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Reviews (1-13 of 13)

Michael Bartlett | TrustRadius Reviewer
May 21, 2019

Fuze- Unified Communications as a Service-

Score 10 out of 10
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1 - I support Fuze but it doesn't require much effort other than adding/removing users as the organization changes. We occasionally have trouble with a Yealink hard phone, but the softphones and mobile apps so far have been seamless. The only real work was in the original setup in 2016, but Fuze has been stable. With the expanded capabilities of hub.fuze.com self-service is easy and quick.
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Chris Librel | TrustRadius Reviewer
May 10, 2019

Great Product once all the kinks are worked out

Score 7 out of 10
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9 - The IT Team supports Fuze in our organization. However, there isn't too much to Fuze. Resetting the fuze cache by right clicking on the icon and clicking on reset cache can resolve a lot of issues. As long as the computer running the Fuze application is running well (cpu not pegged at 90%) and has a decent internet connection, Fuze will work well.
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Travis McKeone | TrustRadius Reviewer
May 08, 2019

Fuze makes cloud telephony as easy as taking it out of the box!

Score 10 out of 10
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3 - Fuze provides a full suite of tools that provide help desk personnel the ability to configure the basic services for an end user. Utilizing the contact center requires a bit more of a sophisticated user, but is easily mastered. All other non configurable services can be handled by the vendor's support desk.
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Anonymous | TrustRadius Reviewer
May 14, 2019

Fuze review

Score 9 out of 10
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3 - The skills required to support Fuze include a technical background with troubleshooting skills.
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D. SKye Hodges | TrustRadius Reviewer
August 28, 2018

Look no further, Fuze has the features and the price you are looking for!

Score 10 out of 10
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10 - We have global telephony admins that have worked with various systems, from Avaya to ShoreTel and Cisco. The web management interface of Fuze is very easy to learn, it's a simple task to build and deploy a callflow, along with that end-users can control many aspects of the phone system for their own extension, from forwarding to voicemail, voicemail playback, setting their avatar, chatting within the Fuze environment across the enterprise.
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Mikey Romero | TrustRadius Reviewer
August 07, 2017

Fuze VoIP (Not for those who are expecting good support and 24/7 update)

Score 1 out of 10
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5 - The system frequently has problems. To support it a tech must have knowledge of how VoIP works, QoS rules on routers, and a extreme amount of patience when dealing with Fuze tech support.
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Anonymous | TrustRadius Reviewer
January 12, 2018

We love Fuze!

Score 8 out of 10
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2 - Our director of Sales Operations is the primary contact for our Fuze partnership. This is a very technically sound individual who knows both the front end and back end features of the tool. Fuze does not take much on going support to use but if there are any issues, it is pretty easily resolved internally if not then we can call our contact for any deeper probelms
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Anonymous | TrustRadius Reviewer
January 09, 2018

A Fuze Experience

Score 9 out of 10
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3 - A lot of the time it can be reset by simply resetting the cache, which can be done all the way down to the agent level. Other times a ticket may need to be submitted to fuze and worked on by one of their engineers.
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Anonymous | TrustRadius Reviewer
January 08, 2018

Honest Feedback

Score 5 out of 10
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3 - IT background, able to resolve quickly and not panic since its live patients.
able to resolve complex issues on the fly
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Feature Scorecard Summary

Hosted PBX (56)
8.1
Multi-level Interactive Voice Response (IVR) (53)
6.8
User templates (41)
6.2
Call reports (63)
6.4
Directory of employee names (72)
7.0
Answering rules (66)
7.3
Call recording (64)
6.9
Call park (50)
6.9
Message alerts (63)
7.0
Video conferencing (52)
7.0
Audio conferencing (60)
7.5
Mobile app for iOS (60)
8.2
Mobile app for Android (52)
7.6

About Fuze

Fuze is a global cloud communications and collaboration software platform for the enterprise. The platform is designed to enable seamless transition between calling, meeting, chatting, content sharing, and collaboration on any device. The vendor’s value proposition is that Fuze empowers the digital workforce anytime, anywhere, and across any device.

Headquartered in Boston, MA, Fuze has additional locations including New York, San Francisco, Seattle, Ottawa, London, Amsterdam, Aveiro (Portugal), Paris, Munich, Zurich, Copenhagen, and Sydney.

Fuze Features

Cloud PBX Features
Has featureHosted PBX
Has featureMulti-level Interactive Voice Response (IVR)
Has featureUser templates
Has featureCall reports
Has featureDirectory of employee names
Call Management Features
Has featureAnswering rules
Has featureCall recording
Has featureCall park
Does not have featureCall screening
Has featureMessage alerts
VoIP system collaboration Features
Has featureVideo conferencing
Has featureAudio conferencing
Does not have featureVideo screen sharing
Does not have featureInstant messaging
Mobile apps Features
Has featureMobile app for iOS
Has featureMobile app for Android

Fuze Videos (2)

Fuze Downloadables

Fuze Integrations

Salesforce Service Cloud, Zendesk, Microsoft Office 365, ServiceNow, NetSuite, Zoho CRM, Sugar Sell (SugarCRM), Bullhorn CRM (unpublished), Skype for Business (formerly Lync), Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM)

Fuze Competitors

RingCentral, Mitel MiCollab, Dialpad, Slack, 8x8 X Series (Formerly Virtual Office), Avaya IX Contact Center (formerly Intelligent Xperiences Contact Center), Microsoft Skype For Business, Cisco, MiCloud Connect (formerly ShoreTel)

Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Required

Fuze Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
8%
Mid-Size Companies (51-500 employees)
27%
Enterprises (> 500 employees)
65%

Fuze Support Options

 Paid Version
Phone
Email
Forum/Community
FAQ/Knowledgebase
Video Tutorials / Webinar

Fuze Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Mobile Web
Supported Countries:Global - NA, EMEA, APAC
Supported Languages: English, Spanish, French, German