TrustRadius
Fuze is a cloud-based unified communications platform that includes IP PBX voice service, video conferencing, and collaboration tools such as content sharing and instant messaging capabilities. It also integrates with a wide range of popular CTI, CRM, and click-to-call solutions.https://media.trustradius.com/product-logos/K9/Bf/41QQ840QO2WN.JPEGLook no further, Fuze has the features and the price you are looking for!We were tasked with creating a UC infrastructure that would scale with our company's acquisitions. We had very old hardware (Avaya and Shoretel, Cisco, Nortel, and a few other small PBX devices), we needed something that would deploy fast and unite all our users on a common platform. After evaluating a number of vendors we chose Fuze for it's scalability, price, and common UC Features that we needed across our growing enterprise (we started with 5,000 licenses and are scaling up to 15,000). Fuze is our single point Unified Communications platform.,Handing off a call from wifi to the cellular voice/data seamlessly Persistent chat across all your devices Calling features across multiple desktops and mobile devices Desktop Sharing and collaboration,Web UI needs to have the ability to make phone calls We did a lot of number forwarding in our old platform, with Fuze sometimes this is cumbersome Better support of SIP/ATA endpoints,10,10,10,We've had mixed adoption because we have been rolling out Fuze in some locations as a site, and in others as a department (and most of our departments span multiple sites). So we haven't been able to cut-over our entire enterprise yet because we have to approach it systematically depending on who are customers are and how they reach us.,Avaya, ShoreTel and Cisco Unified Communications Manager (Call Manager),Microsoft Exchange,15000,10,Can support calls be routed Can sales calls be received and made and routed properly Can our receptionists perform their job duties with little/no downtime,We've been able to stop using other web-collab tools, such as Web-ex, Go To Meeting We've been able to get rid of most the telephony hardware on end-users' desks Users can control where calls go: their desktop, mobile phone, another phone, voicemail, etc, without having to engage IT.,When the Web client has calling, our Linux users will have "native" access to Fuze Our company may even be able to run more internal meetings using Fuze We won't be affected by outages caused by hurricanes and natural disasters because the number will route in the cloud rather than be tied to a piece of equipment (which may be underwater) at our various locations.,10,Yes,Price Product Features Positive Sales Experience with the Vendor,Well, there's really not much that could be changed, we evaluated many vendors, we chose the one that had the most to offer for the price. Fuze certainly is feature rich: a ubiquitous experience across multiple devices and platforms; Desktop Collab; Persistent chat across all devices; End-user control of their OWN call routing, the list goes on, it's endless, Fuze has the features at the price that makes it highly sought-after.,Unlimited Global Long-distance included (in certain licenses) No phone hardware (in some cases users just use their mobile phone using wifi or cell-data) No more need to separately license desktop sharing software or telephone conferencing plans,Implemented in-house Third-party professional services TIBCO professional services,Yes,Change management was a small part of the implementation and was well-handled,End-user adoption Going from a desktop phone to a "soft phone" (via a USB headset) Call routing changes because of the features of Fuze (some better, some worse, but just the "different" bits),Online training In-person training Self-taught,10,10,Out-of the box, Fuze is 100% usable, the interface is intuitive, you know what to click on to make a call, you know where to search for others and how to start a chat, or a meeting, or collaboration. Fuze keeps the same ease-of-use across the Desktop, Moble, and Web clients.,10,Since Fuze comes pretty much configured "out of the box" there really isn't much to do, for end users setting up and avatar, setting up their audio options, setting up a voicemail, and the one that often gets overlooked, setting Fuze to launch at the start of Windows. Other than that you can configure away til your heart's content.,No - there is no facility to customize the interface,No - we have not done any custom code,We haven't really needed to do anything outside of what the Fuze product already does, so we haven't had to customize any configurations for any of the products, features, or options, in Fuze. Users have requested additional customization features: like having the app startup silently, or changing incoming ringtones or chat tones, etc. They can be changed, but it is a little more advanced.,Yes,They are doing that right now! We use a certain Active directory token to login to Fuze, and a number of users had that token changed last week, Fuze received a list of about 400 users where Fuze is going through and updating the user IDs to match the changed AD token. They are super for doing this it is such laborious work, and something they do with a smile, Fuze Support is the BEST!!,Chat Phone calling Desktop Sharing,Getting incoming voicemail (since it can be done multiple places, and even emailed and then deleted) some users do it different, so it can be hard to support unless they know what option they picked Desktop Sharing (sometimes a user doesn't understand how simple it is to share the desktop, or that they have to start a meeting first--Hopefully Fuze will come out with the feature that you can go from a phone call to desktop sharing in one click) Fuze across multiple devices: Sometimes one device will ring and another won't, this is difficult to track down.,Yes,10,10,10,10,Exchange 365 (Outlook 365) Google Contacts Salesforce contacts,Microsoft AD (Micro Focus Access manager emulating MFAD),File import/export Single Signon API (e.g. SOAP or REST),10,Probably the best advice with integrations is to consider that "nothing is impossible", that's really quite simple, if you can dream it and program it to access their APIs then you can build it, and your users will be happy. And if you can't build it, there are plenty of people at Fuze that can assist.,10,10,Although I don't believe that I can discuss particulars in the contract, we were able to get pricing for our user base starting at 5,000 users with a sliding scale to 10,000 users, and we knew that we were going to grow beyond that so we had pricing up to 20,000 users. We wanted all our voice services to include unlimited Global Long-Distance, which Fuze has a tier for (although there are a handful of countries where they charge a per-minute-unit, each user gets 500 units a month that we had collectively pooled so we will never be charged extra for long-distance, it's all-inclusive). This is a huge selling point for a multi-national company that used to have very expensive long-distance phone bills.,Fuze is incredibly easy to work with, so the best advice is either know what you want, or what you need, bring it to the table, let Fuze work out the details and let them tell you how to best implement their service, they have been doing this long enough now that they have the process down and know how to do it very efficiently.,Yes,More headset support Inviting users outside the organization to collaborate Enhanced GUI,Audio notification customizations End-user call handling changes Web-audio for inbound-outbound calls,No,No
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Fuze
117 Ratings
Score 7.7 out of 101
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Fuze Reviews

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Fuze
117 Ratings
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Score 7.7 out of 101

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D. SKye Hodges profile photo
August 28, 2018

Look no further, Fuze has the features and the price you are looking for!

Score 10 out of 10
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Online Training

10
Fuze has vast amounts of training videos and guides on how to use its products and services. There are literally endless-hours of training and I often point end-users to a particular video which addresses the specific needs of the user, for example: how to check voicemail. Or, how to share your desktop, etc.
Read D. SKye Hodges's full review

Feature Scorecard Summary

Hosted PBX (48)
7.8
Multi-level Interactive Voice Response (IVR) (44)
6.8
User templates (35)
6.0
Call reports (53)
6.9
Directory of employee names (61)
7.4
Answering rules (56)
7.4
Call recording (53)
7.1
Call park (41)
7.3
Message alerts (54)
7.3
Video conferencing (46)
7.0
Audio conferencing (51)
7.8
Mobile app for iOS (53)
7.7
Mobile app for Android (43)
7.7

About Fuze

Fuze is a global cloud communications and collaboration software platform for the enterprise. The platform is designed to enable seamless transition between calling, meeting, chatting, content sharing, and collaboration on any device. The vendor’s value proposition is that Fuze empowers the digital workforce anytime, anywhere, and across any device.

Headquartered in Boston, MA, Fuze has additional locations including New York, San Francisco, Seattle, Ottawa, London, Amsterdam, Aveiro (Portugal), Paris, Munich, Zurich, Copenhagen, and Sydney.

Fuze Features

Cloud PBX Features
Has featureHosted PBX
Has featureMulti-level Interactive Voice Response (IVR)
Has featureUser templates
Has featureCall reports
Has featureDirectory of employee names
Call Management Features
Has featureAnswering rules
Has featureCall recording
Has featureCall park
Does not have featureCall screening
Has featureMessage alerts
VoIP system collaboration Features
Has featureVideo conferencing
Has featureAudio conferencing
Does not have featureVideo screen sharing
Does not have featureInstant messaging
Mobile apps Features
Has featureMobile app for iOS
Has featureMobile app for Android

Fuze Videos (2)

Fuze Downloadables

Fuze Integrations

Salesforce Service Cloud, Zendesk, Microsoft Office 365, ServiceNow, NetSuite, Zoho CRM, SugarCRM, Bullhorn CRM (unpublished), Skype for Business (formerly Lync), Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM)

Fuze Competitors

RingCentral, 8x8 Virtual Office, Mitel MiCollab, Dialpad, Slack, Avaya, Microsoft Skype For Business, Cisco, MiCloud Connect (formerly ShoreTel)

Pricing

Does not have featureFree Trial Available?No
Does not have featureFree or Freemium Version Available?No
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?Required

Fuze Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
8%
Mid-Size Companies (51-500 employees)
27%
Enterprises (> 500 employees)
65%

Fuze Support Options

 Paid Version
Phone
Email
Forum/Community
FAQ/Knowledgebase
Video Tutorials / Webinar

Fuze Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Mobile Web
Supported Countries:Global - NA, EMEA, APAC
Supported Languages: Spanish, French, German