Fuze Reviews

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169 Ratings
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Score 7.7 out of 100

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Reviews (1-3 of 3)

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February 26, 2021
Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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Reliability and Availability

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August 21, 2020
Anonymous | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
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Reliability and Availability

We've had a few outages over the past year. More than other vendors I've used. They usually have outages fixed within an hour. The downside is they do not provide root cause of outages. If they do at takes them at least a month to get it to you.
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August 28, 2018
D. SKye Hodges | TrustRadius Reviewer
Score 10 out of 10
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Reliability and Availability

Because the people who designed Fuze were Data-center people, they thought of availability first, there really isn't any excuse for telephony downtime, and they certainly do well with this. There has never been a total outage, just a few features sometimes have been offline while Fuze moves the service to other servers, NEVER calling, sometimes chat or physical phones (which can be fixed by rebooting them). The uptime on the Fuze systems is basically: Always up, always available.
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Feature Scorecard Summary

Hosted PBX (64)
Multi-level Interactive Voice Response (IVR) (60)
User templates (49)
Call reports (76)
Directory of employee names (86)
Answering rules (80)
Call recording (73)
Call park (60)
Message alerts (76)
Video conferencing (61)
Audio conferencing (72)
Mobile app for iOS (75)
Mobile app for Android (62)

What is Fuze?

Fuze is a global cloud communications and collaboration software platform for the enterprise. The platform is designed to enable seamless transition between calling, meeting, chatting, content sharing, and collaboration on any device. The vendor’s value proposition is that Fuze empowers the digital workforce anytime, anywhere, and across any device.

Headquartered in Boston, MA, Fuze has additional locations including New York, San Francisco, Seattle, Ottawa, London, Amsterdam, Aveiro (Portugal), Paris, Munich, Zurich, Copenhagen, and Sydney.

Fuze Features

Cloud PBX Features

Has featureHosted PBX
Has featureMulti-level Interactive Voice Response (IVR)
Has featureUser templates
Has featureCall reports
Has featureDirectory of employee names

Call Management Features

Has featureAnswering rules
Has featureCall recording
Has featureCall park
Has featureMessage alerts

VoIP system collaboration Features

Has featureVideo conferencing
Has featureAudio conferencing

Mobile apps Features

Has featureMobile app for iOS
Has featureMobile app for Android

Fuze Videos (2)

Fuze Downloadables

Fuze Integrations

Fuze Competitors

RingCentral, Mitel MiCollab, Dialpad Talk, Slack, 8x8 X Series (Formerly Virtual Office), MiCloud Connect (formerly ShoreTel), Avaya IX Contact Center (formerly Intelligent Xperiences Contact Center), Microsoft Skype For Business, Cisco

Fuze Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Required
EditionPricing DetailsTerms
US Outbound$0.02Per Minute
Canada Outbound$0.02Per Minute
UK Outbound$0.01Per Minute


Fuze Customer Size Distribution

Small Businesses (1-50 employees)
Mid-Size Companies (51-500 employees)
Enterprises (> 500 employees)

Fuze Support Options

 Paid Version
Video Tutorials / Webinar

Fuze Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Mobile Web
Supported Countries:Global - NA, EMEA, APAC
Supported Languages: English, Spanish, French, German

Frequently Asked Questions

What is Fuze?

Fuze is a cloud-based unified communications platform that includes IP PBX voice service, video conferencing, and collaboration tools such as content sharing and instant messaging capabilities. It also integrates with a wide range of popular CTI, CRM, and click-to-call solutions.

What is Fuze's best feature?

Reviewers rate Audio conferencing highest, with a score of 8.3.

Who uses Fuze?

The most common users of Fuze are from Mid-size Companies and the Computer Software industry.