Fuze Reviews

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169 Ratings
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Score 7.7 out of 100

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February 26, 2021
Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
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Overall fuze service is good.
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November 08, 2020
Cengiz Eris | TrustRadius Reviewer
Score 9 out of 10
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Very easy to use. You log in with your organization credentials. You can choose which device you want to use it on. If it needs to be embedded to SalesForce, then you have to stick to Windows. As for mobile units, you can install it on iOS or Android and make calls easily.
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August 21, 2020
Anonymous | TrustRadius Reviewer
Score 2 out of 10
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You have to rely on the Fuze app. Fuze needs to be able to work seamlessly in Salesforce to be able to compete with other vendors. Basically, they are great for UcaaS but less than desirable for CCaaS. It's like they are 20 years behind. Overall, Fuze is very easy to use and to get up and running. Not the best solution if you have multiple teams with complex IVRs.
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May 08, 2019
Luke Ferrel | TrustRadius Reviewer
Score 4 out of 10
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It does the core job very well. If I'm looking for a stripped down version that will work fairly well, then Fuze is great. If you're looking for something feature rich, there are better solutions. Fuze is economical and if you aren't doing anything fancy, it's a great platform
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August 28, 2018
D. SKye Hodges | TrustRadius Reviewer
Score 10 out of 10
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Fuze was built with the end-user in mind. It was built to have a common interface on mobile and desktop. Fuze Web is new, and it also has the exact same interface as the desktop and mobile, and they are still working on the ability to make phone calls from the browser itself, currently it can do meetings just fine. Everything about Fuze was built with the end-user in mind.
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August 07, 2017
Mikey Romero | TrustRadius Reviewer
Score 1 out of 10
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If were just talking about using the system (Deskphone, app, desktop app) the system is fairly easy to use. As an administrator it can be much more difficult.
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April 25, 2019
Anonymous | TrustRadius Reviewer
Score 7 out of 10
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User experience and usability to easy - admin access for call routing and etc need to be improved. Recent UI/UX changes can make it difficult to answer a call when both soft phone and mobile device are ringing if you prefer to answer from soft phone.
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Feature Scorecard Summary

Hosted PBX (64)
Multi-level Interactive Voice Response (IVR) (60)
User templates (49)
Call reports (76)
Directory of employee names (86)
Answering rules (80)
Call recording (73)
Call park (60)
Message alerts (76)
Video conferencing (61)
Audio conferencing (72)
Mobile app for iOS (75)
Mobile app for Android (62)

What is Fuze?

Fuze is a global cloud communications and collaboration software platform for the enterprise. The platform is designed to enable seamless transition between calling, meeting, chatting, content sharing, and collaboration on any device. The vendor’s value proposition is that Fuze empowers the digital workforce anytime, anywhere, and across any device.

Headquartered in Boston, MA, Fuze has additional locations including New York, San Francisco, Seattle, Ottawa, London, Amsterdam, Aveiro (Portugal), Paris, Munich, Zurich, Copenhagen, and Sydney.

Fuze Features

Cloud PBX Features

Has featureHosted PBX
Has featureMulti-level Interactive Voice Response (IVR)
Has featureUser templates
Has featureCall reports
Has featureDirectory of employee names

Call Management Features

Has featureAnswering rules
Has featureCall recording
Has featureCall park
Has featureMessage alerts

VoIP system collaboration Features

Has featureVideo conferencing
Has featureAudio conferencing

Mobile apps Features

Has featureMobile app for iOS
Has featureMobile app for Android

Fuze Videos (2)

Fuze Downloadables

Fuze Integrations

Fuze Competitors

RingCentral, Mitel MiCollab, Dialpad Talk, Slack, 8x8 X Series (Formerly Virtual Office), MiCloud Connect (formerly ShoreTel), Avaya IX Contact Center (formerly Intelligent Xperiences Contact Center), Microsoft Skype For Business, Cisco

Fuze Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Required
EditionPricing DetailsTerms
US Outbound$0.02Per Minute
Canada Outbound$0.02Per Minute
UK Outbound$0.01Per Minute


Fuze Customer Size Distribution

Small Businesses (1-50 employees)
Mid-Size Companies (51-500 employees)
Enterprises (> 500 employees)

Fuze Support Options

 Paid Version
Video Tutorials / Webinar

Fuze Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Mobile Web
Supported Countries:Global - NA, EMEA, APAC
Supported Languages: English, Spanish, French, German

Frequently Asked Questions

What is Fuze?

Fuze is a cloud-based unified communications platform that includes IP PBX voice service, video conferencing, and collaboration tools such as content sharing and instant messaging capabilities. It also integrates with a wide range of popular CTI, CRM, and click-to-call solutions.

What is Fuze's best feature?

Reviewers rate Audio conferencing highest, with a score of 8.3.

Who uses Fuze?

The most common users of Fuze are from Mid-size Companies and the Computer Software industry.