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Fuze

Fuze

Overview

What is Fuze?

Fuze is a cloud-based unified communications platform that includes IP PBX voice service, video conferencing, and collaboration tools such as content sharing and instant messaging capabilities. It also integrates with a wide range of popular CTI, CRM, and click-to-call solutions.

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Learn from top reviewers

Fuze Implementation Recommendations

Rating: 6 out of 10
June 16, 2024
IncentivizedVetted ReviewVerified User
It is used across our entire global organization from Corp Offices, Warehouses and most recently added to our Retail Locations.
Continue reading
Verified user
Manager
Fuze1 year of experience

Fuze - a one stop solution for micro management teams

Rating: 7 out of 10
April 19, 2023
IncentivizedVetted ReviewVerified User
We use it along with our customer processing and support team to answer every segmented queries as well as sending out personalized messaging content to every user we have eve...
Continue reading
Souvik Giri
Engineer - Product Management
Graduate Engineer Trainee
Royal Enfield
Fuze1 year of experience

Fuze VoIP

Rating: 8 out of 10
November 25, 2021
IncentivizedVetted ReviewVerified User
We selected Fuze to replace our old telecom infrastructure with their hosted Cloud VoIP solution for all our North America locations. The Fuze service was used in parallel wit...
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Dominic Yu (He/Him), CISSP, PMP
Vice-President - Information Technology
VP of IT and Business Systems
Rand Worldwide
Fuze2 years of experience

Reliable with extensive capabilites

Rating: 8 out of 10
October 28, 2021
IncentivizedVetted ReviewVerified User
It is being used in our corporate office, a satellite office, and a work from home office. We selected it to replace an outdated Centrex system that we did not have the abilit...
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Howard Feist
C-Level Executive - Finance and Accounting
VF-Finance
American Biltrite
Fuze12 years of experience

Enjoying Fuze

Rating: 9 out of 10
September 3, 2021
IncentivizedVetted ReviewVerified User
Fuze is used for quick communications through the message feature and calling anyone with ease (no need to look up or memorize phone numbers!!). You can search previous conver...
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Danielle Bulla
Supervisor - Finance and Accounting
Accounts Payable and Financial Services Coordinator
Rollins College
Fuze2 years of experience
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Pricing

View all pricing

US Outbound

$0.02

Cloud
Per Minute

Fuze Meetings

$15

Cloud
Per User/Per Month

Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visithttps://www.fuze.com/fuze-plans

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $15 per month
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Product Demos

Fuze YOUnified Communications HD

YouTube

New Sansa Fuze Demo

YouTube

HTC Fuze Invisible Shield Application Demo (part 1)

YouTube

Demo of World War 2 No 36 Mills bomb training grenade (Safe and Inert !) & genuine inert DRILL fuze!

YouTube

Fuze Desktop Demo Video 4.8 Final

YouTube

Demo - Liquid Nails Fuze*it All Surface

YouTube
View more demos
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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

5.5
Avg 8.0

Call Management

Customized phone system settings

6.5
Avg 8.4

VoIP system collaboration

Team collaboration via cloud phone system

7.1
Avg 8.0

Mobile apps

Apps are compatible with mobile devices.

8
Avg 8.0
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Product Details

What is Fuze?

Fuze is a global cloud communications and collaboration software platform for the enterprise. The platform is designed to enable seamless transition between calling, meeting, chatting, content sharing, and collaboration on any device. The vendor’s value proposition is that Fuze empowers the digital workforce anytime, anywhere, and across any device.

Headquartered in Boston, MA, Fuze has additional locations including New York, San Francisco, Seattle, Ottawa, London, Amsterdam, Aveiro (Portugal), Paris, Munich, Zurich, Copenhagen, and Sydney.

Fuze Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: User templates
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Video conferencing
  • Supported: Audio conferencing

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Fuze Videos

The reimagined Fuze user experience takes Unified Communications to the next level by blending voice, video, and chat across a single interface designed to enable the business user as well as the IT administrator - all while maintaining the same enterprise-grade platform ensur...
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Fuze is a global cloud communications and collaboration software platform for the enterprise. Through an innovative and consumer-inspired unified experience, Fuze enables seamless transition between calling, meeting, chatting, and sharing. Fuze empowers the digital workforce a...
 Show More

Fuze Integrations

Fuze Competitors

Fuze Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesGlobal - NA, EMEA, APAC
Supported LanguagesEnglish, Spanish, French, German

Fuze Downloadables

Frequently Asked Questions

Fuze is a cloud-based unified communications platform that includes IP PBX voice service, video conferencing, and collaboration tools such as content sharing and instant messaging capabilities. It also integrates with a wide range of popular CTI, CRM, and click-to-call solutions.

Fuze starts at $15.

RingEX, Mitel MiCollab, and Dialpad Connect are common alternatives for Fuze.

Reviewers rate Mobile app for iOS and Mobile app for Android highest, with a score of 8.

The most common users of Fuze are from Mid-sized Companies (51-1,000 employees).

Fuze Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)8%
Mid-Size Companies (51-500 employees)27%
Enterprises (more than 500 employees)65%
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Comparisons

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Reviews and Ratings

(199)

Reviews

(1-5 of 116)

Fuze Implementation Recommendations

Rating: 6 out of 10
Incentivized
June 16, 2024
Verified User
Manager in Information Technology
Retail Company, 10,001+ employees
Vetted Review
Verified User
Fuze
1 year of experience
Pros
  • Prompt support.
  • Speed to add users.
  • Cheap price.
Cons
  • Auto attendant design.
  • New location setup.
  • Standardization of professional services implementations.
  • Speed to resolve issues with carriers or provide alternate solution.
  • Ability to cancel unassigned services.
  • No way to do mass uploads.

Fuze - a one stop solution for micro management teams

Rating: 7 out of 10
Incentivized
April 19, 2023
SG
Souvik Giri
Graduate Engineer Trainee
Royal Enfield (Automotive, 1001-5000 employees)
Vetted Review
Verified User
Fuze
1 year of experience
View profile
Pros
  • Voice calling with anyone registered in the directory
  • Video calling with anyone registered in the directory
  • Messaging with anyone in and out of the registered directory
  • Insights about the entire workflow and the services offered for
Cons
  • The voice calling application is definitely not the best when it comes to selecting various user enhanced options and connectivity
  • The video calling feature can be equipped with modern day features from competitors like google voice , viber
  • The messaging needs to have seamless automation integration options for better and enhanced usage

Reliable with extensive capabilites

Rating: 8 out of 10
Incentivized
October 28, 2021
HF
Howard Feist
VF-Finance
American Biltrite (Packaging & Containers, 501-1000 employees)
Vetted Review
Verified User
Fuze
12 years of experience
Pros
  • Voice (call) quality
  • Network reliability
  • Communication of any network issues/outages
  • Capabilities way beyond our needs
Cons
  • Getting support, when necessary, can be challenging especially for a lay person
  • [The] life cycle of phones seems relatively short and once they are EOL they are no longer supported and customers have to replace them
  • Billing issues can be difficult to resolve
  • There does not seem to be a single point of contact/relationship manager any more

Enjoying Fuze

Rating: 9 out of 10
Incentivized
September 03, 2021
DB
Danielle Bulla
Accounts Payable and Financial Services Coordinator
Rollins College (Higher Education, 501-1000 employees)
Vetted Review
Verified User
Fuze
2 years of experience
View profile
Pros
  • Easy to make contact with colleagues.
  • Searching instant messages.
  • Sharing screens.
Cons
  • Can not export call list.
  • Can not export contacts.
  • Does not let you know if someone has the app (available for instant messages).

Fuze VoIP

Rating: 8 out of 10
Incentivized
November 25, 2021
Pros
  • Fuze integrated nicely with Salesforce allowing call activity to be easily logged into SFDC.
  • Fuze call reporting provided valuable insight into call activity and the history of individuals.
  • The Fuze softphone UI was clear and simple.
Cons
  • We left Fuze because they could not integrate with MS Teams as a direct routing partner.
  • Overall the monthly cost for the licenses and variable per minute dialing costs were too high.
  • IT administration was a bit confusing because of all the Admin consoles used for different administration tasks.
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