Long time Gainsight CS user, and I'm still a fan years later!
Our Client Success team uses Gainsight CS in connection with Salesforce as our CRM. All customer communication activities are logged in …
Gainsight CS
Gainsight CS
Gainsight CS
Starting at $2,500 Per Company Per Month
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What is Gainsight CS?
Gainsight’s customer-centric technology aims to drive the future of customer success. The company’s Customer Cloud offers a set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together are designed to enable businesses...
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Awards
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Top Rated
2020
Popular Features
View all 18 features- Integration with Salesforce.com (195)9.393%
- Automated workflow (200)9.090%
- Customer health scoring (201)8.888%
- Dashboards (203)8.383%
Reviewer Pros & Cons
View all pros & cons
- Customer support is great. The Support desk communicates frequently when working through submitted tickets and our Client Success Manager thinks outsi...
- The rules engine is incredibly useful however, at times I need Support assistance with setting them up properly. I'm not sure how to make it more user...
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Pricing
View all pricingSubscription
$2,500
Cloud
Per Company Per Month
Entry-level set up fee?
- Setup fee required
For the latest information on pricing, visithttps://www.gainsight.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Gainsight CS?
Gainsight’s customer-centric technology aims to drive the future of customer success. The company’s Customer Cloud offers a set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together are designed to enable businesses to put the customer at the center of everything they do. The vendor states that companies that use Gainsight grow net retention by up to 33 percent. Learn how leading companies like Okta, SAP Concur, and Box use Gainsight at www.gainsight.com.
Gainsight CS Features
Customer Data Extraction / Integration Features
- Supported: Product usage
- Supported: Help desk / support tickets
- Supported: Online customer community
- Supported: Billing
- Supported: Marketing emails
Customer Success Management Features
- Supported: NPS surveys
- Supported: Sponsor tracking
- Supported: Customer profiles
- Supported: Automated workflow
- Supported: Internal collaboration
- Supported: Customer health scoring
- Supported: Customer segmentation
CSM Reporting & Analytics Features
- Supported: Customer health trends
- Supported: Engagement analytics
- Supported: Revenue forecasting
- Supported: Dashboards
- Supported: Customer lifetime value
- Supported: Churn rate
Security Features
- Supported: Role-based user permissions
Platform & Infrastructure Features
- Supported: API
- Supported: Integration with Salesforce.com
- Supported: Integration with Marketo
- Supported: Integration with Eloqua
Additional Features
- Supported: 360 Customer View
- Supported: Cockpit
- Supported: Timeline
- Supported: Success Plan
- Supported: In-product best practices library of resources
Gainsight CS Screenshots
Gainsight CS Integrations
- HubSpot Marketing Hub
- Oracle CRM
- SAP CRM discontinued
- NetSuite ERP
- Zoho CRM
- Pipedrive
- Slack
- SurveyMonkey
- Twilio Segment
- Mixpanel
- Google Analytics
- Zendesk Support Suite
- G2 for Buyers
- Planview AdaptiveWork
- Influitive
- Learndot
- Boomi
- MindTouch
- Microsoft Dynamics 365
- CaliberMind
- Salesforce
- Infor
- Sugar CRM
- Tableau
- Outlook
- Gmail
- Azugua
- Point of Reference
- RO Innovation
- Salesforce Pardot
- HelpDocs
- Electron
Gainsight CS Competitors
Gainsight CS Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Security |
Gainsight CS Downloadables
Frequently Asked Questions
Reviewers rate Integration with Salesforce.com highest, with a score of 9.3.
The most common users of Gainsight CS are from Mid-sized Companies (51-1,000 employees).
Gainsight CS Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 10% |
| Mid-Size Companies (51-500 employees) | 60% |
| Enterprises (more than 500 employees) | 30% |
Comparisons
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Reviews and Ratings
(424)
Attribute Ratings
Reviews
(1-25 of 137)- Popular Filters
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September 29, 2021
Helpful for understanding customers and gauge their health
We have used other products to serve our customers, but none have been as feature-rich as what Gainsight can provide. My experience is with well-known software as well as some in-house solutions that I even participated in designing. Some things are worth subscribing to, and this is one of them. Gainsight Customer Cloud allows us all to focus on what we do best while doing our best to serve our customers.
January 14, 2020
Just honest.
It has the best of all the other products.
January 08, 2020
Gaining true Insights into your Business.
We have tried multiple software options, and Gainsight for us has been robust enough for us to gain the information, and reporting for us to create the plans we need to continue a fast growing teams. We are constantly looking for additional ways to improve our view.
January 07, 2020
Team Gainsight!!
I can not think of another product that compares to Gainsight. There is nothing else like it!
December 03, 2019
Gainsight -- We really like you
N/A We have not (as far as I know) used other products like Gainsight, the closest has been Salesforce as a CRM
- Totango and ClientSuccess
Gainsight is more robust than the others - and its success plan is a big differentiator.
October 22, 2019
Finally a product built by company that understands CSMs
September 06, 2019
A premier option among CS tools
One of the biggest differences between Gainsight and ClientSuccess is in their Salesforce integration. Gainsight's Salesforce integration is fantastic but without Salesforce, the value isn't nearly the same. You really need the two together to get full value. ClientSuccess's Salesforce integration is not as good, but their v2 is making the competition a lot closer.
August 23, 2019
Gainsight made my job so much easier.
I have not used or evaluated any other products like Gainsight. In the past, I was using Wrike to store my client notes and use keep tabs on their onboarding process. I also synced my email to Salesforce so that the account managers could see my activity with customers. I know my managers evaluated a lot of products and ended up on Gainsight because it was the best fit for our needs.
August 19, 2019
Gain efficiency with Gainsight
August 16, 2019
Best product for CS, with room to improve.
August 16, 2019
Use your Brainsight, get Gainsight
We started with Totango as it was seemingly a much more simple implementation, and it was definitely user-friendly, however ultimately the lack of flexibility was not going to work for us. I also attended demos of the other major players such as Amity and generally found they all had interesting perspectives and differentiation; however the Salesforce integration and thought leadership of Gainsight took the edge.
August 15, 2019
Gainsight is Gold
August 14, 2019
Gainsight & Salesforce go hand and hand!
We went with Gainsight above Totango or ChurnZero primarily because of the maturity of their organization. They are the market & thought leaders on Customer Success management and we wanted that in our corner when maturing our own CS organization. Gainsight is also the most seamless to integrate with Salesforce which was a large driving factor as well.
May 17, 2019
Number 1 customer success platform!
- Natero and ClientSuccess
Gainsight was demonstrated to be the best customer success platform in the industry and their best practice and thought leadership also boosted our willingness to partner with them.
Our Salesforce admin is constantly pushing us to adopt more of the features of Salesforce. However, we find that Gainsight is a stronger tool for customization and enhanced interdepartmental communications. Timeline makes it easy to understand where we stand in a customer lifecycle, which is far superior to reviewing an activity history related list in Salesforce.
Gainsight is the only tool we have leveraged and we have not recently evaluated any competitor solutions.
May 10, 2019
The timeline feature is incredibly valuable!
April 26, 2019
Take on the challenge, it is worth it.
There's really nothing like it that I've experienced, as this is one of my first positions within a Customer Success org. I've had quite a bit of experience in Adobe Creative Suite, and just how the features in those are complex, Gainsight has similar vibes-- that it takes a bit of experience to learn but once you know the complexities, the world is your oyster and possibilities are endless. I love that it's constantly innovating and challenging me to keep up with those changes. I cannot wait until the UX is perfect.
Gainsight is a much more robust tool than Totango and offers many more features with more capabilities. However, implementing and managing it is much more time consuming and technical. One key advantage for Gainsight is that it lives in Salesforce, whereas with Totango you might have some issues integrating the two systems. Also, the work management tools and reporting of Gainsight are far more robust. The one advantage Totango has is integrating and reporting of usage data, which is much easier and offers more functionality than Gainsight, and provides a lot of value.
April 18, 2019
Looking to increase your performance and customer relationships? Gainsight is for you!
I really haven't used other tools that can be related to what Gainsight provides. I can say that Gainsight is definitely one of the bests in the markets. For me, the combinations of being a platform with a lot of tools and futures for customers plus a great customer service is the formula for success.
February 23, 2019
Gainsight: the best in class!
The ease of use, UI, and customer support. It seems like every employee is very well versed with the usage of Gainsight.
February 22, 2019
Great tool for account managers and client success managers
Gainsight was much better than Salesforce Lightning due to the intuitive layout and user interface. Gainsight limits the number of clicks and is much more visually appealing and easy to use.
February 18, 2019
One of Gainsight's biggest fans!
February 13, 2019
Gainsight helps us know when our customers need help before our customers know they need help
I wasn't involved in the decision to purchase GS, and I'm not aware of alternatives.