Gainsight CS is a solid tool
Rating: 9 out of 10
June 04, 2025
TT
Vetted Review
Verified User
7 years of experience
Gainsight CS has a richer feature base.
Starting at $2,500 Per Company Per Month
View Pricing Overview
What is Gainsight CS?
Gainsight Customer Success (CS) is presented as a growth engine for modern post-sale teams. Built for CROs, CS leaders, and operations pros, it provides visibility into customer health, expansion potential, and revenue risk. With automation, AI, and health scoring, Gainsight…
Learn from top reviewers
Gainsight CS is a solid tool
I am an Admin for our Gainsight CS instance, so I use a wide variety of Gainsight CS's features to solve a wide array of issues, from generating customer health scores to send...
Gainsight CS
Many members on our CS team use it for various reasons. It gives a central location for all our team members to collaborate and log activities. It helps organize and prioritiz...
Kelci Walker
Administrator - Customer Service
Sr. Program Manager - Gainsight Administrator
Veeam
4 years of experienceReview from a novice Ops Leader
We use Gainsight CS to support different members of our Partner Success Organization including Customer Success, Training and Onboarding teams. We are addressing the following...
Roxanne Rodriguez
Manager - Other
Manager of Customer Success Operations
Elevation Education
5 years of experienceGainsight CS Review
We use Gainsight CS for Enterprise CSM execution as well as Digital Success. It supports tracking customer progress towards business outcomes, point in time CSM engagement (ad...
Gainsight CS revolutionized our CS team
We use Gainsight CS to support around 600 digital accounts and 200 moderate, high touch accounts. We manage cadence calls, set success plans, create health scores and monitor ...
Tom Alewine
Manager - Customer Service
Sr. Manager, Customer Success
Extrahop Networks
1 year of experience
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Awards
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Video Reviews
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Gainsight Customer Success (CS) Review
03:35
Pricing
Subscription
$2,500
Cloud
Per Company Per Month
Entry-level set up fee?
- Setup fee required
For the latest information on pricing, visithttps://www.gainsight.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Gainsight CS?
Gainsight Customer Success (CS) is presented as a growth engine for modern post-sale teams. Built for CROs, CS leaders, and operations pros, it provides visibility into customer health, expansion potential, and revenue risk. With automation, AI, and health scoring, Gainsight helps scale outcomes without scaling headcount. With its playbooks and success plans to CSQL tracking and journey orchestration, Gainsight CS helps teams to take the right action at the right time, every time. Access to Gainsight’s platform includes access to the company's thought leadership and the Pulse community.
To see how companies like Okta, SAP Concur, and Box currently use Gainsight, visit www.gainsight.com.
To see how companies like Okta, SAP Concur, and Box currently use Gainsight, visit www.gainsight.com.
Gainsight CS Features
Customer Data Extraction / Integration Features
- Supported: Product usage
- Supported: Help desk / support tickets
- Supported: Online customer community
- Supported: Billing
- Supported: Marketing emails
Customer Success Management Features
- Supported: NPS surveys
- Supported: Sponsor tracking
- Supported: Customer profiles
- Supported: Automated workflow
- Supported: Internal collaboration
- Supported: Customer health scoring
- Supported: Customer segmentation
CSM Reporting & Analytics Features
- Supported: Customer health trends
- Supported: Engagement analytics
- Supported: Revenue forecasting
- Supported: Dashboards
- Supported: Customer lifetime value
- Supported: Churn rate
Security Features
- Supported: Role-based user permissions
Platform & Infrastructure Features
- Supported: API
- Supported: Integration with Salesforce.com
- Supported: Integration with Marketo
- Supported: Integration with Eloqua
Gainsight CS Screenshots
Gainsight CS Integrations
- HubSpot Marketing Hub
- Oracle CRM duplicate
- SAP CRM discontinued
- NetSuite ERP
- Zoho CRM
- Pipedrive
- Slack
- SurveyMonkey
- Twilio Segment
- Mixpanel
- Google Analytics
- Zendesk Suite
- G2 for Buyers
- Planview AdaptiveWork
- Influitive
- Learndot
- Boomi
- MindTouch
- Microsoft Dynamics 365
- CaliberMind
- RO Innovation
- HelpDocs
- Salesforce
- Infor
- Sugar CRM
- Tableau
- Outlook
- Gmail
- Azugua
- Point of Reference
- Salesforce Pardot
- Electron
Gainsight CS Competitors
Gainsight CS Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Security |
Gainsight CS Downloadables
Frequently Asked Questions
Reviewers rate Integration with Salesforce.com and NPS surveys highest, with a score of 8.6.
The most common users of Gainsight CS are from Mid-sized Companies (51-1,000 employees).
Gainsight CS Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 10% |
| Mid-Size Companies (51-500 employees) | 60% |
| Enterprises (more than 500 employees) | 30% |
Comparisons
Compare with
Reviews From Top Reviewers
(1-5 of 199)
Review from a novice Ops Leader
Rating: 8 out of 10
June 02, 2025
RR
Vetted Review
Verified User
5 years of experience
We selected Gainsight CS because of its maturity factor and where we are as a company- we needed to streamline processes across the CS org.
Pulse 2025
Rating: 8 out of 10
June 01, 2025
TH
Vetted Review
Verified User
5 years of experience
My review
Rating: 9 out of 10
May 31, 2025
EH
Vetted Review
Verified User
3 years of experience
This was a decision by upper management
Gainsight CS review
Rating: 9 out of 10
May 31, 2025
JF
Vetted Review
Verified User
5 years of experience
Overall look and feel of the platform was what won us initially. We demoed these two side by side and everyday navigation for the CSM's was easier. In the end this is very important as the data is the data either way but if the CSM's enjoy using it and feel the impact on their day to day its a win.