Gainsight CS Reviews & Ratings 2024

Q: What are Gainsight CS's top competitors?

Totango , ChurnZero , and Strikedeck (discontinued) are common alternatives for Gainsight CS.

Overview

What is Gainsight CS?

Gainsight’s customer-centric technology aims to drive the future of customer success. The company’s Customer Cloud offers a set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together are designed to enable businesses…

Learn from top reviewers

Good but needs improvement

Rating: 9 out of 10

October 14, 2024

Vetted ReviewVerified User

We document every new project we undertake with our customers. Additionally, we use Gainsight to record every step we take, including our contacts within the client, our upcom...

Verified user

Project Manager

2 years of experience

User friendly and powerful

Rating: 8 out of 10

September 30, 2024

IncentivizedVetted ReviewVerified User

Our CSMs are using Gainsight to better manage their book of business, and to use data driven insights to grow our customer base, keep our customers from potential churn. Throu...

Verified user

Contributor

1 year of experience

Gainsight CS, the customer information hub

Rating: 8 out of 10

September 26, 2024

IncentivizedVetted ReviewVerified User

We currrently use Gainsight CS as our customer source of truth. All things that relate to a customer be it contacts, contract details, customer sentiment, customer health, and...

Elizabeth Curry

Manager - Customer Service

CX Operations Manager

DexCare

2 years of experience

More productive than ever with Gainsight!

Rating: 10 out of 10

July 2, 2024

IncentivizedVetted ReviewVerified User

Gainsight is our source of truth. We use Gainsight CS to store all customer communications, create success plans that align with our customer's goals/objectives, and create wo...

Derek Bond

Contributor - Customer Service

Enterprise Customer Success Manager

Workiva

2 years of experience

Gainsight CS has changed the game!

Rating: 10 out of 10

June 20, 2024

IncentivizedVetted ReviewVerified User

What I used to rely on Outlook for, and my local computer drive, for records retention, I can instead use Gainsight CS to share updates in my timeline activity per each client...

Jenny Campos

Account Manager - Other

Senior Partner Success Manager

Paycor

6 years of experience

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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

View all pricing

Subscription

$2,500

Cloud

Per Company Per Month

Entry-level set up fee?

Setup fee required

For the latest information on pricing, visithttps://www.gainsight.com/pricing

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

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Features

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

8.9

Avg 8.8

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

7.8

Avg 8.6

8
API
(131) Ratings
An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.
8.9
Integration with Salesforce.com
(216) Ratings
The software can integrate with Salesforce.com bi-directionally, allowing for data syncs, activity alerts, campaign triggers, enhanced reporting, and lead assigning.
6.5
Integration with Marketo
(51) Ratings
The software can integrate with Marketo bi-directionally, allowing for data syncs, activity alerts, campaign triggers, and enhanced reporting.
7.7
Integration with Eloqua
(22) Ratings
The software can integrate with Eloqua bi-directionally, allowing for data syncs, activity alerts, campaign triggers, and enhanced reporting.

Customer Data Extraction / Integration

Customer data extraction / integration

8.3

Avg 8.8

Customer Success Management

8.4

Avg 8.5

8.7
NPS surveys
(181) Ratings
The software facilitates the creation and execution of NPS (net promoter score) surveys, and integrates the results within each customer’s profile.
8.4
Sponsor tracking
(167) Ratings
The software alerts you when a sponsor or admin user changes roles or leaves the company. The software may track this through LinkedIn integration or changes in the user record in your product.
8.1
Customer profiles
(206) Ratings
The software unifies and presents all customer data in one place, so customer success managers can track the health of each of their customers.
8.5
Automated workflow
(220) Ratings
The software allows you to set up automated actions, alerts or tasks to be triggered by particular changes in customer data.
7.8
Internal collaboration
(208) Ratings
The software allows members of your team to communicate and leave notes about any customer issues.
9.2
Customer health scoring
(223) Ratings
The software allows you to build rules for scoring customer health based on customer data and actions, much like lead scoring for marketing.
8.2
Customer segmentation
(188) Ratings
The software allows you to segment customers by particular attributes, e.g., onboarding customers vs. legacy customers.

CSM Reporting & Analytics

Reporting & Analytics specific to customer success management

8.8

Avg 8.4

9.1
Customer health trends
(210) Ratings
The software allows executives to view customer health trends over time.
8.9
Engagement analytics
(186) Ratings
The software allows you to track and report on how your customer base overall is using your product to surface insights such as how feature adoption correlates with customer retention.
8.4
Revenue forecasting
(114) Ratings
Based on customer health trends, churn rates, etc., the software can predict revenue.
8.9
Dashboards
(225) Ratings
Users can create, customize and share dashboards, which provide an overview of the most important metrics.

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Product Details

What is Gainsight CS?

Gainsight’s customer-centric technology aims to drive the future of customer success. The company’s Customer Cloud offers a set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together are designed to enable businesses to put the customer at the center of everything they do. The vendor states that companies that use Gainsight grow net retention by up to 33 percent. Learn how leading companies like Okta, SAP Concur, and Box use Gainsight at www.gainsight.com.

Gainsight CS Features

Customer Data Extraction / Integration Features

Supported: Product usage
Supported: Help desk / support tickets
Supported: Online customer community
Supported: Billing
Supported: Marketing emails

Customer Success Management Features

Supported: NPS surveys
Supported: Sponsor tracking
Supported: Customer profiles
Supported: Automated workflow
Supported: Internal collaboration
Supported: Customer health scoring
Supported: Customer segmentation

CSM Reporting & Analytics Features

Supported: Customer health trends
Supported: Engagement analytics
Supported: Revenue forecasting
Supported: Dashboards
Supported: Customer lifetime value
Supported: Churn rate

Security Features

Supported: Role-based user permissions

Platform & Infrastructure Features

Supported: API
Supported: Integration with Salesforce.com
Supported: Integration with Marketo
Supported: Integration with Eloqua

Additional Features

Supported: 360 Customer View
Supported: Cockpit
Supported: Timeline
Supported: Success Plan
Supported: In-product best practices library of resources

Gainsight CS Screenshots

Screenshot of Get notified when your sponsor moves with our social media tracker - Sponsor Tracking

Screenshot of Get more face time with your customers with 60 second videos - Gsnap

Screenshot of Automate Calls-to-Action on customer risks, opportunities and lifecycle events, better prioritize tasks with AI-driven priority scoring and follow a step-by-step playbook to deliver a consistent, best-in-class customer experience.

Screenshot of Our collection of best practice-based solutions can be deployed within your Gainsight instance to help you move quickly and realize value faster

Screenshot of Design dynamic, multi-step customer journeys that blend human and digital touchpoints to deliver personalized engagement at scale. Analyze data at every step and adjust to each customer's behavior to more effectively deliver the outcomes your customers desire.

Screenshot of Organize your team’s activities around your customer's key objectives. Collaborate directly with customer stakeholders to realize their desired outcomes and demonstrate how your efforts translate to results.

Screenshot of Empower your team with a single source of truth for every customer. Consolidate data from multiple sources and design tailored 360 layouts for every stakeholder to see relevant data quickly and take action.

Screenshot of A central location to automatically log correspondence, capture contextual information on person-to-person interactions, and easily understand a customer’s history.

Gainsight CS Integrations

Gainsight CS Competitors

Gainsight CS Technical Details

Deployment Types	Software as a Service (SaaS), Cloud, or Web-Based
Operating Systems	Unspecified
Mobile Application	Apple iOS, Android
Security	Read Gainsight's Security Report on Whistic Security Network™