Gainsight CS Support Reviews & Ratings 2025

Q: What are Gainsight CS's top competitors?

Totango , ChurnZero , and Strikedeck (discontinued) are common alternatives for Gainsight CS.

Overview

What is Gainsight CS?

Gainsight Customer Success (CS) is presented as a growth engine for modern post-sale teams. Built for CROs, CS leaders, and operations pros, it provides visibility into customer health, expansion potential, and revenue risk. With automation, AI, and health scoring, Gainsight…

Learn from top reviewers

Gainsight Review

Rating: 8 out of 10

March 31, 2025

Vetted ReviewVerified User

Our business model around managing our active customers is implemented via Gainsight and the multiple products we utilise within their product suite. The recent additions of A...

Shaun Martin

Director - Customer Service

CS Operations

Netradyne

6 years of experience

Gainsight is a gamechanger for fast growing mid sized companies

Rating: 8 out of 10

March 28, 2025

IncentivizedVetted ReviewVerified User

We use Gainsight in customer success to organize all of our customer communications and manage our risk assessments. My main use is to manage our churn and the timeline of eve...

Greg Watkins

Account Manager - Customer Service

Senior CSM

MATTERPORT

1 year of experience

Verified on LinkedIn

Training made easy

Rating: 8 out of 10

March 26, 2025

Vetted ReviewVerified User

We use Gainsight CS to implement training videos and documentation. We onboard independent contractors and it helps us scale to train multiple people on any given day and they...

Meghan Elliott

Employee - Customer Service

Compliance

LoadUp Technologies

2 years of experience

Gainsight CS review from everyday user

Rating: 10 out of 10

March 24, 2025

IncentivizedVetted ReviewVerified User

Gainsight CS is used daily for all Customer Success and Technical Account Management functions. From managing meeting action items to driving strategic success and boarding p...

Brandon Schmidt

Manager - Customer Service

Sr Customer Success Manager

Denodo

5 years of experience

Totally recommended Customer Success solution

Rating: 10 out of 10

March 12, 2025

Vetted ReviewVerified User

Our customer base is big and variegated in terms of revenue, localization and approach to our SaaS solution.Our way of working is fast and dynamic, so we require a platform ea...

Ester Memoli

Administrator - Information Technology

Customer Success Operations Analyst

Sendcloud

5 years of experience

Verified on LinkedIn

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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

View all pricing

Subscription

$2,500

Cloud

Per Company Per Month

Entry-level set up fee?

Setup fee required

For the latest information on pricing, visithttps://www.gainsight.com/pricing

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

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Features

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

9.1

Avg 9.0

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

8.5

Avg 8.8

8.4
API
(140) Ratings
An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.
9.2
Integration with Salesforce.com
(226) Ratings
The software can integrate with Salesforce.com bi-directionally, allowing for data syncs, activity alerts, campaign triggers, enhanced reporting, and lead assigning.
8
Integration with Marketo
(57) Ratings
The software can integrate with Marketo bi-directionally, allowing for data syncs, activity alerts, campaign triggers, and enhanced reporting.
8.4
Integration with Eloqua
(26) Ratings
The software can integrate with Eloqua bi-directionally, allowing for data syncs, activity alerts, campaign triggers, and enhanced reporting.

Customer Data Extraction / Integration

Customer data extraction / integration

8.6

Avg 8.9

Customer Success Management

8.7

Avg 8.6

8.9
NPS surveys
(190) Ratings
The software facilitates the creation and execution of NPS (net promoter score) surveys, and integrates the results within each customer’s profile.
8.7
Sponsor tracking
(176) Ratings
The software alerts you when a sponsor or admin user changes roles or leaves the company. The software may track this through LinkedIn integration or changes in the user record in your product.
8.6
Customer profiles
(216) Ratings
The software unifies and presents all customer data in one place, so customer success managers can track the health of each of their customers.
8.9
Automated workflow
(230) Ratings
The software allows you to set up automated actions, alerts or tasks to be triggered by particular changes in customer data.
8.4
Internal collaboration
(218) Ratings
The software allows members of your team to communicate and leave notes about any customer issues.
9.4
Customer health scoring
(233) Ratings
The software allows you to build rules for scoring customer health based on customer data and actions, much like lead scoring for marketing.
8
Customer segmentation
(197) Ratings
The software allows you to segment customers by particular attributes, e.g., onboarding customers vs. legacy customers.

CSM Reporting & Analytics

Reporting & Analytics specific to customer success management

8.9

Avg 8.6

9.3
Customer health trends
(220) Ratings
The software allows executives to view customer health trends over time.
9
Engagement analytics
(196) Ratings
The software allows you to track and report on how your customer base overall is using your product to surface insights such as how feature adoption correlates with customer retention.
8.5
Revenue forecasting
(123) Ratings
Based on customer health trends, churn rates, etc., the software can predict revenue.
9.1
Dashboards
(235) Ratings
Users can create, customize and share dashboards, which provide an overview of the most important metrics.

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Product Details

What is Gainsight CS?

Gainsight Customer Success (CS) is presented as a growth engine for modern post-sale teams. Built for CROs, CS leaders, and operations pros, it provides visibility into customer health, expansion potential, and revenue risk. With automation, AI, and health scoring, Gainsight helps scale outcomes without scaling headcount. With its playbooks and success plans to CSQL tracking and journey orchestration, Gainsight CS helps teams to take the right action at the right time, every time. Access to Gainsight’s platform includes access to the company's thought leadership and the Pulse community.

To see how companies like Okta, SAP Concur, and Box currently use Gainsight, visit www.gainsight.com.

Gainsight CS Features

Customer Data Extraction / Integration Features

Supported: Product usage
Supported: Help desk / support tickets
Supported: Online customer community
Supported: Billing
Supported: Marketing emails

Customer Success Management Features

Supported: NPS surveys
Supported: Sponsor tracking
Supported: Customer profiles
Supported: Automated workflow
Supported: Internal collaboration
Supported: Customer health scoring
Supported: Customer segmentation

CSM Reporting & Analytics Features

Supported: Customer health trends
Supported: Engagement analytics
Supported: Revenue forecasting
Supported: Dashboards
Supported: Customer lifetime value
Supported: Churn rate

Security Features

Supported: Role-based user permissions

Platform & Infrastructure Features

Supported: API
Supported: Integration with Salesforce.com
Supported: Integration with Marketo
Supported: Integration with Eloqua

Gainsight CS Screenshots

Screenshot of the Journey Orchestrator, used to build personalized, scalable customer journeys with lifecycle-based emails, playbooks, and triggered workflows, so no customer slips through the cracks.

Screenshot of an AI Cheat Sheet. These offer AI-generated summaries, suggestions, and insights tailored to each account—so CSMs spend less time analyzing, and more time acting.

Screenshot of AI Scorecards. These are used to analyze renewal and churn data to recommend new measures, refine weights, and create high-impact scorecards (or refine existing ones), to forecast with more precision and act with confidence.

Screenshot of Success Plans, where users can create clear, outcome-based plans with customers—then track progress, assign owners, and show stakeholders exactly how value is being driven.

Screenshot of Gainsight Home, which provides one place for customer success teams to prioritize, act, and prove impact—powered by real-time insights, AI signals, and workflows designed to drive retention and expansion.

Screenshot of Customer 360. This interface brings together usage data, health scores, playbooks, and account details into one unified view.

Screenshot of Dashboards & Reports, with customizable dashboards and reports to surface what matters most.

Screenshot of the Renewal Center. This includes AI to predict renewal outcomes, boosting forecasting accuracy.

Gainsight CS Integrations

Gainsight CS Competitors

Gainsight CS Technical Details

Deployment Types	Software as a Service (SaaS), Cloud, or Web-Based
Operating Systems	Unspecified
Mobile Application	Apple iOS, Android
Security	Read Gainsight's Security Report on Whistic Security Network™

Gainsight CS Downloadables

Frequently Asked Questions

Totango, ChurnZero, and Strikedeck (discontinued) are common alternatives for Gainsight CS.

Reviewers rate Customer health scoring highest, with a score of 9.4.

The most common users of Gainsight CS are from Mid-sized Companies (51-1,000 employees).

Gainsight CS Customer Size Distribution

Consumers	0%
Small Businesses (1-50 employees)	10%
Mid-Size Companies (51-500 employees)	60%
Enterprises (more than 500 employees)	30%

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Comparisons

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Reviews From Top Reviewers

View all reviews

(1-5 of 135)

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Gainsight: A Robust and Customizable Platform & Great Partners to Help you Drive Success

Rating: 10 out of 10

Incentivized

September 26, 2023

AF

Andor Fuhrer

Head of Customer Success Ops

Benchling (Computer Software, 1001-5000 employees)

Vetted Review

Verified User

6 years of experience

View profile

Support Rating

8

Support is good - they usually provide videos that are super helpful when trying to resolve an issue

The gold standard of CS platforms.

Rating: 9 out of 10

Incentivized

September 18, 2023

AL

Andrew Loomis

Director, Center of Excellence

Sisense (Information Technology & Services, 201-500 employees)

Vetted Review

Verified User

6 years of experience

View profile

Support Rating

10

Gainsight is one of the best partners we have. Even though there are likely much bigger customers than us, I feel like they treat us as if we are one of their top customers.

Gainsight is the CS Tool that I would Recommend for any organization looking to improve automation.

Rating: 10 out of 10

Incentivized

September 18, 2023

MW

Michael Worthen

Revenue Operations System Admin

Mineral (Computer Software, 51-200 employees)

Vetted Review

Verified User

4 years of experience

View profile

Support Rating

10

GS support is always very responsive and quick to get an answer to any question I have.

Gainsight is worth all the hype.

Rating: 10 out of 10

Incentivized

September 20, 2023

Verified User

Director in Customer Service

Information Technology & Services Company, 201-500 employees

Vetted Review

Verified User

3 years of experience

Support Rating

10

Great Tool for Customer Success

Rating: 10 out of 10

Incentivized

September 21, 2023

Verified User

Contributor in Customer Service

Computer Software Company, 1001-5000 employees

Vetted Review

Verified User

2 years of experience

Support Rating

9

Gainsight support is fast and the support representatives often send videos of them showing you how to fix the problem or complete the task you are asking about. The videos are very helpful and make things easier to understand.

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Subscription

$2,500

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