Gainsight PX

Unfortunately, I haven't used any other product like Gainsight PX so will move to the next question.

I have used and evaluated a few similar products to Gainsight PX, including Appcues, WalkMe, and Pendo. I found that Gainsight PX was the most comprehensive and user-friendly platform, offering features such as customizable onboarding flows, product usage tracking, and automated customer success workflows.

We leaned towards Gainsight PX because of the tight integration with Gainsight. Implementations were somewhat similar but the ease of mapping for all features and modules was superior for PX.

Because of better UI then the competitors. Also the usage statistics were well drafted in graphs and were easy to understand.

It's been a couple years since I've used Pendo and admittedly we were not set up in the best way for Pendo to work like we have PX. Specifically I am referring to how our elements were tagged.

That being said, here is what I recall as main differences:

Pendo's product mapper and organization was not easy to understand or use and was very hard to change. PX is clearly superior in this category in my experience.
Pendo does identify elements/features that are highly used but are not tagged which is very valuable. I have not seen a way to do this in PX.

The feature on Gainsight PX are easy to understand and implement in the solution, the pricing is also very competitive and functionalities like Customer health score, Customer monitoring, playbooks, surveys etc helps us to provide great insight to the team.

Heap has a great value proposition and very nice user experience. But it lacks the clear funnel analysis that Gainsight PX provides. Plus Heap also does not have integration with a lot of CRMs and Customer data platforms. Also, Additionally if you go in the market to find Heap implementors or SI vendors, you won't find any.

I did not select Gainsight and we recently switched some of our products to other software which give us better targeting options but are more difficult to implement.

Mixpanel was much less mature when we ditched it for Gainsight, and the Salesforce integration was very important to us, and Gainsight was the main service that offered it at the time. Mixpanel is probably better today if you look at the big picture, and don't need a specific feature that only Gainsight offers. In addition, using something like Segment.io might be a good way to allow developers to not have to deal with a lot of integrations, and just do it once for the most part.

I trusted Gainsight PX from the start since I am familiar with other Gainsight products.

ChurnZero is similar in its NPS and walk-through abilities as is user IQ but neither fits in the exact same category. Px is unique to anything I've used for the data extraction it offers. It's not a CS tool like those I mentioned but it is easily the best in terms of tracking customer behavior on our platform.

HelpHero is a very flexible and powerful walkthrough tool. We've used it alongside PX. We still use PX for most customer messages, CES surveys, and in-app badges.

I also evaluated Pendo, WalkMe, and a few other DAPs.

We have explored a few options this year and found that Gainsight PX was still the best option for us.

Between the products analyzed, Pendo and Gainsight PX were most complete/mature. At the time, Pendo's UI seemed more intuitive than Gainsight PX. Chameleon and Appcues seemed easiest to use, but were lacking some of the functionality we were looking for. Ultimately chose Gainsight as we also use other Gainsight products.

We chose Gainsight PX over Pendo because of the connector with Gainsight CS for the Customer Success Team.

Working with both Gainsight PX and Mixpanel, my experience has been that the integration of Gainsight PX was much easier. Additionally controlling profiles and personas to make sure each group is getting the data they need, and only the data they should see, is easier with Gainsight PX than with Mixpanel.

I have not used a different product as hands-on as Gainsight PC.

The main reason is that Gainsight PX offers a perfect combo - analytics and customer engagement. That allows us to make the engagement contextual, based on real-time analytics results.

WalkMe: while the in-app engagements were powerful, there was no email capability, and the analytics were an afterthought (rather than a core part of the solution).
Whatfix: the concept was great; the in-app engagements could be made into documentation and videos. However, we didn't like the actual result of how they looked once generated. Also, there were only analytics about the engagements themselves, not our product.
Appcues: engagements looked great and were easy to make, but the analytics were only focused on the engagements.

Overall, we selected Gainsight PX because it brought together engagements, email, and product analytics all in one, and we liked each part of the solution better than the individual offerings of other tools.