Skip to main content
TrustRadius
Gainsight PX

Gainsight PX

Overview

What is Gainsight PX?

For SaaS products, Gainsight's product experience software enables companies to track every step of their user's journey and fully understand how they're interacting with a product over time.

Read more
Recent Reviews
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Return to navigation

Pricing

View all pricing

Starter (Free)

$0

Cloud
100 or less MAUs (Monthly Active Users)

Starter

Starting at $400/M

Cloud
500+ MAUs (Monthly Active Users)

Growth

Custom

Cloud
Per MAUs (Monthly Active Users) and more

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
Return to navigation

Product Details

What is Gainsight PX?

Gainsight PX’s Product Experience Platform offers SaaS companies tools to understand user behavior, drive product adoption, and collect user feedback.

Purpose-built for SaaS products, Gainsight's product experience software enables companies to track every step of their user's journey and fully understand how they're interacting with a product over time. These product insights helps companies make meaningful engagements at scale by offering guidance, recommending additional products or asking for feedback at the exact moment users are most engaged—in or out of their product.

Gainsight PX Features

  • Supported: Analyze Feature Usage From Every Angle - Every login, click, and email opened is information you can use to improve your user experience. See what users are doing in your product to surface important insights you might otherwise miss–all without any coding.
  • Supported: Translate Product Insight Into Action with In-app and Email Engagements - Deliver the kind of personalized product experience that earns you positive reviews, renewals, and referrals. Tailor in-app and email engagements to increase usage, drive adoption of high-value features, reduce support tickets, drive upsells, make users feel heard, and foster loyalty–all within one tool.
  • Supported: Hear Directly From Users on What They Like and Dislike About Your Product - Understand what your users want and need from your product to create a better experience. Gainsight PX makes it easy for your customers to share their feedback with surveys that can be sent in-app or over email.

Gainsight PX Screenshots

Screenshot of Access all of your key metrics in one place.Screenshot of PX Dashboards offer an interactive way of viewing data. By default, Gainsight provides you with the Gainsight PX Dashboard, but you can create separate Dashboards for each user, based on their requirements. For example, you can create a Dashboard, set it to private and grant access only to the top-level executives who are interested in viewing the performance of company KPIs. You can create a Dashboard for a Product Manager and include widgets which show key metrics for the product they own.Screenshot of Gainsight PX connects directly to your CRM and other customer data sources, letting you leverage custom events with no limits on what you can explore – all without using any query language. Track specific events and compare any number of different cohorts and behaviors to learn more about a specific behavior or validate a specific hypothesis. You can use the group by functionality to aggregate results based on specific fields, and you can analyze custom event properties based on the property values. This may come handy when you want to measure the event properties such as video play counts or monetary values you're passing to Gainsight PX via custom events.Screenshot of Product Mapper® is an easy to use way of describing your product features with a simple "point, click and describe." Each mapped feature can be viewed hierarchically within your Product Feature Tree®. Features can be organized in any way that makes sense for your particular application. For example, you can organize by modules and features or you can nest sub-modules under modules and add features at any level.Screenshot of You can use existing templates while setting up Guide engagements. You can even save the newly created/modified template and use the saved template in the future in order to save time. Once you select the template, you can modify your template–no coding required, but it's there if you want it.Screenshot of Present targeted and timely in-app surveys so you can get more relevant feedback from the right people to better understand their needs and wants, and easily see the results in real-time.

Gainsight PX Video

Gainsight PX Integrations

Gainsight PX Competitors

Gainsight PX Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesUnited States
Supported LanguagesEnglish
Security
whistic readyRead Gainsight's Security Report on Whistic Security Network™

Gainsight PX Downloadables

Frequently Asked Questions

For SaaS products, Gainsight's product experience software enables companies to track every step of their user's journey and fully understand how they're interacting with a product over time.

Pendo.io, WalkMe, and Appcues are common alternatives for Gainsight PX.

Reviewers rate Ease of integration highest, with a score of 7.7.

The most common users of Gainsight PX are from Mid-sized Companies (51-1,000 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(46)

Attribute Ratings

Reviews

(1-14 of 14)
Companies can't remove reviews or game the system. Here's why
December 16, 2022

Gainsight PX: A Powerful Tool to Maximize Your Customer Experience!

DF
David Forsythe
Director of Product Content Design
Kantata (Computer Software, 501-1000 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Ease of Integration
6
I rated Gainsight PX as a 6 for ease of integration because it is relatively easy to set up, but there are some complexities that can be difficult to navigate. For example, there are multiple connectors that need to be configured correctly in order to properly integrate Gainsight PX with other systems. Additionally, there are a number of configurations that need to be set up correctly in order to ensure that Gainsight PX is functioning as expected. These complexities can make the integration process more time-consuming and difficult than some other solutions.
December 16, 2022

HUGE Fan of Gainsight PX

Bob Osborn | TrustRadius Reviewer
Bob Osborn
Director of Product Management
Certain (Computer Software, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Ease of Integration
9
Enabling Gainsight was very straightforward from a code perspective. We had to configure for different environments (staging, qa, sandbox etc...) which was not a problem. The only challenge we had to solve for was passing some values (customer pod, etc...) and Gainsight customer values that were specific to our organization. Overall, an easy integration.
October 04, 2022

Gainsight PX - Documented journey of a customer

Verified User
Analyst in Finance and Accounting
Media Production Company, 201-500 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Ease of Integration
9
Integration with CRM software was quite easy. The customer support was there to help out at all times. Took some time to gain employee acceptance, but the integration has helped get all the data for customers, from mining to feedback - all in one place. It is definitely an essential use case.
September 29, 2022

Worried about dropouts at various stages of product journey - help is here!!

Verified User
Manager in Professional Services
Information Technology & Services Company, 1001-5000 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Ease of Integration
8
Gainsight PX has provided great funnel analysis and almost a real time understanding of where our users are dropping in the funnel stage. If we found that users are dropping at payments stage, then we enabled the sales reps do one on one reach outs and offer heavy first time discounts for product adoption.
June 13, 2022

It has its niche, and I'd consider this along with other services like Mixpanel. But I think it's not the best choice for the common use-cases

Verified User
Engineer in Research & Development
Computer Software Company, 11-50 employees
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Ease of Integration
7
Very easy to integrate - it's a one-time setup of a snippet they give you, with a few more lines of JavaScript to identify the users.
May 27, 2021

PX - great tool for contextual training/marketing

Verified User
Employee in Other
Computer Software Company, 1001-5000 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Ease of Integration
7
Our engineers handled the integration, so I wasn't heavily involved, but it seemed to take a while and a few roadblocks came up along the way. Product mapping needs continuous adjustments/additions as there are frequent changes inside our application. Once it was set up, there was a pretty steep learning curve for end users.
Return to navigation