Gainsight PX

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Gainsight PX Scorecard Summary

What is Gainsight PX?

Gainsight PX’s Product Experience Platform aims to empower teams with tools to deeply understand user behavior, drive product adoption, and collect user feedback.

Purpose-built for SaaS products, Gainsight's product experience software enables companies to track every step of their user's journey and fully understand how they're interacting with your product over time. According to the vendor, using those product insights helps companies make meaningful engagements at scale by offering guidance, recommending additional products or asking for feedback at the exact moment users are most engaged—in or out of their product.

Gainsight PX Features

  • Supported: Analyze Feature Usage From Every Angle - Every login, click, and email opened is information you can use to improve your user experience. See what users are doing in your product to surface important insights you might otherwise miss–all without any coding.
  • Supported: Translate Product Insight Into Action with In-app and Email Engagements - Deliver the kind of personalized product experience that earns you positive reviews, renewals, and referrals. Tailor in-app and email engagements to increase usage, drive adoption of high-value features, reduce support tickets, drive upsells, make users feel heard, and foster loyalty–all within one tool.
  • Supported: Hear Directly From Users on What They Like and Dislike About Your Product - Understand what your users want and need from your product to create a better experience. Gainsight PX makes it easy for your customers to share their feedback with surveys that can be sent in-app or over email.

Gainsight PX Screenshots

Access all of your key metrics in one place.PX Dashboards offer an interactive way of viewing data. By default, Gainsight provides you with the Gainsight PX Dashboard, but you can create separate Dashboards for each user, based on their requirements. 

For example, you can create a Dashboard, set it to private and grant access only to the top-level executives who are interested in viewing the performance of company KPIs. You can create a Dashboard for a Product Manager and include widgets which show key metrics for the product they own.Gainsight PX connects directly to your CRM and other customer data sources, letting you leverage custom events with no limits on what you can explore – all without using any query language.

Track specific events and compare any number of different cohorts and behaviors to learn more about a specific behavior or validate a specific hypothesis. You can use the group by functionality to aggregate results based on specific fields, and you can analyze custom event properties based on the property values. This may come handy when you want to measure the event properties such as video play counts or monetary values you're passing to Gainsight PX via custom events.Product Mapper® is an easy to use way of describing your product features with a simple "point, click and describe."   Each mapped feature can be viewed hierarchically within your Product Feature Tree®.   

Features can be organized in any way that makes sense for your particular application.  For example, you can organize by modules and features or you can nest sub-modules under modules and add features at any level.You can use existing templates while setting up Guide engagements. You can even save the newly created/modified template and use the saved template in the future in order to save time. Once you select the template, you can modify your template–no coding required, but it's there if you want it.Present targeted and timely in-app surveys so you can get more relevant feedback from the right people to better understand their needs and wants, and easily see the results in real-time.

Gainsight PX Video

Gainsight PX Downloadables

Gainsight PX Integrations

Gainsight PX Competitors

Gainsight PX Pricing

More Pricing Information

SaaS Editions Pricing
Pricing DetailsTerms
Starter (Free)$0100 or less MAUs (Monthly Active Users)
StarterStarting at $400/M500+ MAUs (Monthly Active Users)
GrowthCustomPer MAUs (Monthly Active Users) and more

Gainsight PX Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesUnited States
Supported LanguagesEnglish

Frequently Asked Questions

What is Gainsight PX?

Aptrinsic offers their customer engagement platform to software companies wanting to simultaneously build engagement with their applications and track customer engagement within their application, for segmenting or for finding elements in the application that work or that do not; of use for product road map guidance and customer success, both.

What are Gainsight PX's top competitors?

Pendo.io, WalkMe, and Appcues are common alternatives for Gainsight PX.

What is Gainsight PX's best feature?

Reviewers rate Support Rating highest, with a score of 7.8.

Who uses Gainsight PX?

The most common users of Gainsight PX are from Mid-size Companies and the Computer Software industry.