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Gainsight PX

Gainsight PX

Overview

What is Gainsight PX?

For SaaS products, Gainsight's product experience software enables companies to track every step of their user's journey and fully understand how they're interacting with a product over time.

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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Starter (Free)

$0

Cloud
100 or less MAUs (Monthly Active Users)

Starter

Starting at $400/M

Cloud
500+ MAUs (Monthly Active Users)

Growth

Custom

Cloud
Per MAUs (Monthly Active Users) and more

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is Gainsight PX?

Gainsight PX’s Product Experience Platform offers SaaS companies tools to understand user behavior, drive product adoption, and collect user feedback.

Purpose-built for SaaS products, Gainsight's product experience software enables companies to track every step of their user's journey and fully understand how they're interacting with a product over time. These product insights helps companies make meaningful engagements at scale by offering guidance, recommending additional products or asking for feedback at the exact moment users are most engaged—in or out of their product.

Gainsight PX Features

  • Supported: Analyze Feature Usage From Every Angle - Every login, click, and email opened is information you can use to improve your user experience. See what users are doing in your product to surface important insights you might otherwise miss–all without any coding.
  • Supported: Translate Product Insight Into Action with In-app and Email Engagements - Deliver the kind of personalized product experience that earns you positive reviews, renewals, and referrals. Tailor in-app and email engagements to increase usage, drive adoption of high-value features, reduce support tickets, drive upsells, make users feel heard, and foster loyalty–all within one tool.
  • Supported: Hear Directly From Users on What They Like and Dislike About Your Product - Understand what your users want and need from your product to create a better experience. Gainsight PX makes it easy for your customers to share their feedback with surveys that can be sent in-app or over email.

Gainsight PX Screenshots

Screenshot of Access all of your key metrics in one place.Screenshot of PX Dashboards offer an interactive way of viewing data. By default, Gainsight provides you with the Gainsight PX Dashboard, but you can create separate Dashboards for each user, based on their requirements. 

For example, you can create a Dashboard, set it to private and grant access only to the top-level executives who are interested in viewing the performance of company KPIs. You can create a Dashboard for a Product Manager and include widgets which show key metrics for the product they own.Screenshot of Gainsight PX connects directly to your CRM and other customer data sources, letting you leverage custom events with no limits on what you can explore – all without using any query language.

Track specific events and compare any number of different cohorts and behaviors to learn more about a specific behavior or validate a specific hypothesis. You can use the group by functionality to aggregate results based on specific fields, and you can analyze custom event properties based on the property values. This may come handy when you want to measure the event properties such as video play counts or monetary values you're passing to Gainsight PX via custom events.Screenshot of Product Mapper® is an easy to use way of describing your product features with a simple "point, click and describe."   Each mapped feature can be viewed hierarchically within your Product Feature Tree®.   

Features can be organized in any way that makes sense for your particular application.  For example, you can organize by modules and features or you can nest sub-modules under modules and add features at any level.Screenshot of You can use existing templates while setting up Guide engagements. You can even save the newly created/modified template and use the saved template in the future in order to save time. Once you select the template, you can modify your template–no coding required, but it's there if you want it.Screenshot of Present targeted and timely in-app surveys so you can get more relevant feedback from the right people to better understand their needs and wants, and easily see the results in real-time.

Gainsight PX Video

Gainsight PX Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesUnited States
Supported LanguagesEnglish
Security

Frequently Asked Questions

For SaaS products, Gainsight's product experience software enables companies to track every step of their user's journey and fully understand how they're interacting with a product over time.

Pendo.io, WalkMe, and Appcues are common alternatives for Gainsight PX.

Reviewers rate Ease of integration highest, with a score of 7.7.

The most common users of Gainsight PX are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(45)

Attribute Ratings

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
Helene Tapper | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Currently, we are using Gainsight PX to measure our NPS score with our customers. It is only being used by our Customer Success department at the current time. The business problem that we are looking to solve, is how we can better serve our customers and provide them with a solution that enables them to achieve their goals and objectives.
  • Setting up a new campaign is a step by step process that you are lead through by the application.
  • Analytics are right there on the campaign that is currently active. You also have the ability to filter on the data to obtain additional information.
  • There is the ability to run multiple campaigns at the same time. This allows for the ability to be very focused by account.
  • The help section needs to provide more details on what the functionality does and how to implement the specific functionality with step by step directions.
  • Would like the ability to reuse a campaign. When I tried to reuse a campaign, by renaming it, I lost all of my data from the original campaign. I wanted to keep my original campaign data, while reusing the campaign setup.
  • I find the dashboards to be very difficult to understand and there is just too much information on them.
As a whole, I really like the solution, it is providing me with an in-depth understanding of how my customers feel about my product. It allows me to send follow-up emails, based upon the rating received, in order to obtain additional comments/suggestions for improvements. As we move forward, we will be able to utilize the solution to obtain additional information on our sales cycles, implementation experience and check-in with the end-users a month or so after their go-live.
  • It is helping us understand what the end users like or dislike in a solution. Telling us how to better configure the solution during implementation.
  • Allowing us to share documented information with our customers to help them have been user adoption and decisions on what additional functionality to add for their end users.
  • Helping us establish better goals and objectives for our Customer Success department.
I have not used a different product as hands-on as Gainsight PC.
1
I am the Customer Success Manager and I use Gainsight PX to survey my customer's on their likes and dis-likes of the solution we implemented for them.
1
My support person is in our Product Development department. He has been helpful to get things up and going
  • Customer Satisfaction
  • Customer feed-back
  • Product improvements
  • Emailing customers based upon their rating, almost immediately after their response is received so that things are top of mind.
  • Satisfaction with the Sales Cycle
  • Satisfaction with implemetation
  • Assist with user adoption
I like the product, find it pretty easy to use. As we move forward, looking forward to using more of the functionality.
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