The experience platform!
Gainsight PX helped us to understand what our users are visiting the most in our tool, which are the most active users, and in what …
Starting at $0 100 or less MAUs (Monthly Active Users)
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What is Gainsight PX?
For SaaS products, Gainsight's product experience software enables companies to track every step of their user's journey and fully understand how they're interacting with a product over time.
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Pricing
Starter (Free)
$0
Cloud
100 or less MAUs (Monthly Active Users)
Starter
Starting at $400/M
Cloud
500+ MAUs (Monthly Active Users)
Growth
Custom
Cloud
Per MAUs (Monthly Active Users) and more
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
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What is Gainsight PX?
Gainsight PX’s Product Experience Platform offers SaaS companies tools to understand user behavior, drive product adoption, and collect user feedback.
Purpose-built for SaaS products, Gainsight's product experience software enables companies to track every step of their user's journey and fully understand how they're interacting with a product over time. These product insights helps companies make meaningful engagements at scale by offering guidance, recommending additional products or asking for feedback at the exact moment users are most engaged—in or out of their product.
Gainsight PX Features
- Supported: Analyze Feature Usage From Every Angle - Every login, click, and email opened is information you can use to improve your user experience. See what users are doing in your product to surface important insights you might otherwise miss–all without any coding.
- Supported: Translate Product Insight Into Action with In-app and Email Engagements - Deliver the kind of personalized product experience that earns you positive reviews, renewals, and referrals. Tailor in-app and email engagements to increase usage, drive adoption of high-value features, reduce support tickets, drive upsells, make users feel heard, and foster loyalty–all within one tool.
- Supported: Hear Directly From Users on What They Like and Dislike About Your Product - Understand what your users want and need from your product to create a better experience. Gainsight PX makes it easy for your customers to share their feedback with surveys that can be sent in-app or over email.
Gainsight PX Screenshots
Gainsight PX Video
Gainsight PX Integrations
Gainsight PX Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | United States |
| Supported Languages | English |
| Security |
Frequently Asked Questions
For SaaS products, Gainsight's product experience software enables companies to track every step of their user's journey and fully understand how they're interacting with a product over time.
Reviewers rate Ease of integration highest, with a score of 7.7.
The most common users of Gainsight PX are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings
(46)Attribute Ratings
Reviews
(1-25 of 26)Companies can't remove reviews or game the system. Here's why
December 20, 2022
The experience platform!
- Client Engagement
- NPS Analysis
- MasterBot
- Amazing Dashboards
- Users data
- Segmentation
- Localization Tab. We are having difficulties translating our engagement through Gainsight PX
- We can not add different feedback questions in the NPS survey based on the score provided.
December 16, 2022
Gainsight PX: A Powerful Tool to Maximize Your Customer Experience!
- Gainsight PX provides powerful segmentation capabilities to help marketers target the right customers with the right message. Through its segmentation capabilities, Gainsight PX enables marketers to create custom segments based on user behavior, demographics, and other criteria to ensure that the right message is delivered to the right customer.
- Gainsight PX offers robust analytics capabilities to help marketers gain insights into customer behavior and engagement. Through its analytics capabilities, Gainsight PX enables marketers to track user engagement, identify customer trends, and gain insights into customer behavior.
- Gainsight PX provides an intuitive user interface to help marketers quickly and easily create and manage campaigns. Through its user interface, Gainsight PX enables marketers to create and manage campaigns with ease, allowing them to quickly launch campaigns and track their progress.
- Reporting and Analytics: Gainsight PX currently offers basic reporting capabilities, but there is room for improvement in terms of creating more detailed and interactive reports. Additionally, Gainsight PX could benefit from the addition of more advanced analytics capabilities, such as predictive analytics and machine learning.
- Automation: Gainsight PX currently offers some automation capabilities, such as automated emails and surveys, but there is room for improvement in terms of creating more sophisticated automated workflows. For example, Gainsight PX could benefit from the addition of automated triggers based on customer behavior or automated segmentation based on customer data.
- Integrations: Gainsight PX currently offers some integrations with third-party applications, such as Salesforce and Marketo, but there is room for improvement in terms of expanding the number of available integrations. Additionally, Gainsight PX could benefit from the addition of more robust APIs that would allow for deeper integrations with other applications.
December 16, 2022
HUGE Fan of Gainsight PX
- User Analytics
- In-App Engagements - Release Notes, Surveys
- KPI Dashboard of Product Feature and Module Usage
- Knowledge Center Bot
- Automatic Feature Mapping
- Targeting Users based on survey results
- HTML Editor
December 16, 2022
Gainsight PX is a great product
- User tracking
- Customer engagement
- NPS
- Screen recording
- Email engagement builder
- Engagement templates
December 16, 2022
Gainsight PX; is a must have product for sales teams.
- Trial Insight
- Day by Day usage
- Intensity of usage
October 14, 2022
Great ROI and brings you closer to Customers
- Customer usage statistics
- Per page load time analysis
- Customer feedback through engaging surveys
- Should have the functionality add Notes
- Cross team data sharing functionality is missing
- Not able to filter data when default views are used
October 14, 2022
Gainsight PX - The new edge tool for in-product feedback
- Customizable and easy to set up
- Excellent integration with CRM
- Good feedback mechanism
- Deep learning is something where there is scope of improvement
- Can have a better UI, which can also reduce the learning curve
- Does not have AI capabilities
October 06, 2022
I enjoy using PX, I hope a couple of features are up next!
- Backfilling data. Many tools do not have the ability to be tracking elements once they are available and then pull it in and have historical views. You're not starting from scratch once you identify something.
- Educational Engagements. There are a ton of options for in-app messaging and its very customizable and easy to set up.
- Product Mapper. Organizing and shifting structure is easy to change. Setting multiple rules on a feature and confirming what you tagged is easy to do.
- Dashboards. There is no way to provide notes to others which would be very beneficial in consuming data across a team. Lacking functionality - no resizing, no organization options, run into bugs when using it frequently, overall hard to design a layout that is easy to follow.
- No way to identify what features/elements are being used but aren't tagged. This would be a huge value add.
- Retention Analyzer. Default view doesnt allow for filtering and includes test data. In our case this doesnt allow for a true comparison between two segments.
- Segments. You can't use segments in areas you should be able to. I shouldnt have to recreate a segment as a saved filter.
October 04, 2022
Great customer intellegence web based software
- Understanding user reaction on any new product feature
- Studying the drop in the funnel
- Measuring adaption
- Learning curve is long
- No backfilling on text field
- Does not have sharing option
October 04, 2022
Gainsight PX - Documented journey of a customer
- CRM integration
- Quick initial setup
- Superior feedback tools
- Exceptional user interface
- Need more deep learning techniques
- Self integration with CRM, without IT support
- Targeting
- Lead Health Scoring
- Provide Analytics on Customers
- Provide actionable reminders for sales reps
- Integration with a lot of CRMs is very complex
- Integration involves IT companies and is not straightforward
- Gainsight PX does not have AI capabilities for lead scoring
August 25, 2022
Gainsight for in-product Feedback
- Easy to start new campaigns
- Easy to organize multiple campaigns
- Easy to start and stop campaigns
- UX
- The ability to customize the look and feel of your surveys
- Targeting
- Backfill analytics
- Easy to integrate into an existing product
- Relatively easy to configure new analytics by non-developers
- The UX for Gainsight PX is not up-to-par with its competitors (e.g. Mixpanel).
- The events editor in general, and the UX there could be much improved.
April 18, 2022
GainsightPX - Product team review
- Product analytics
- in-app engagements
- Integration to Salesforce
- in app engagement editing / flexibility
- ease of use
September 08, 2021
Gainsight PX helps uncover user behavior that could indicate risk
- Gainsight PX helps uncover data that we wouldn't have otherwise.
- It helps us understand customer behavior due to their interactions.
- The dashboards and summaries are helpful for understanding our customers.
- The interface isn't as intuitive as I'd like.
- Some video tutorials would be helpful.
- I experience slowness sometimes.
July 27, 2021
Great customer behavior tool!
- Tracking clicks.
- Time spent on pages.
- Engagements.
- Over complicated.
- Top many steps to accomplish basic tasks.
- Not intuitive.
- Mapping your product is easier with PX than with Google Analytics (mapping your product makes usage data appear as hits on mapped URLs, buttons, etc)
- PX is good at showing simple messaging popups to customers.
- PX Badge functionality—a persistent hover- and click-enabled popup launcher, positioned on select pages and attached to select elements—works well as a self-serve resource for users. It can be unobtrusive yet right there when needed.
- PX modal content is fully editable HTML with plenty of flexibility.
- Audience filters are really powerful. You can target users by many built-in and dev-configurable attributes, like device-type (which helped me work with mobile web users), browser, account, parts of the application visited/used in the last day, and many more.
- Walk through functionality is weaker than other providers. If you ask a user to do something on screen, and that action reloads the page, the tour closes. This shortcoming is the primary cause for us using another walkthrough tool.
- There is no global CSS styling for PX modals. When I make a new CSS refinement, it's limited to that one engagement only. Everytime I have a new message to deliver, I know picking a correct tour type, finding a good starting place in existing CSS and content, working over the CSS to handle new content will all take more time that it takes in other tools with universal styling controls.
- The page reload tour cancelation also affects surveys. Want to send a CES survey after a user clicks a button that causes a URL change? You can't. Indirectly, you can load the survey if the user has clicked the button < 1 day ago, and is on URL X. If the URL is the same before and after the button click, even this work around wont work.
- Not sure how effective PX is on mobile, the functionality did not exist while we were building our mobile app, and we've yet to add it in.
- Would be nice if it could integrate our knowledge base, but only one KB vendor was supported (not our Freshdesk) last I looked
May 31, 2021
Great tool for our needs!
- Segmentation of users/accounts for targeted engagements.
- Feature adoption.
- Simple to use interface.
- NPS can't be customized or expanded on.
- In-app promotions.
- In-app surveys.
- In-app walkthroughs.
- Customer support could be better.
- Technical issues with guides.
- Steep learning curve.
May 25, 2021
Getting Data Connected :-)
- Ability to connect to Gainsight CS.
- Clear dashboard with actionable data.
- End user support for configuration to the Gainsight CS Portal.
- Ability to see where a feature path is tagged (visually) after it is in progress.
- Easy install.
- Accurate data.
- Dashboards could be easier.
- Possibly too much information.
October 28, 2019
Gives me a glimpse into my customer's needs
- Shows increase or decrease in number of users
- Shows features that are being used most
- We are able to reach out to customers who have not used certain features.
- Would like to be able to create buckets with certain filters of customer profiles . EG $$$ > . $$$$$$$$$ . Size buckets by ees, etc
- Would like to be able to sort by rep
- Maybe I can do the above and we are not configured for it?
October 07, 2019
CSM review of Gainsight PX (Formerly Aptrinsic)
- DashBoard insights and UI.
- Cohorts of retention metrics.
- Analytics of in-app engagements.
- Generate reports based on predefined segments is not possible. This is essential for us for creating an onboarding workflow.
- On-screen guides randomly lose their mapping and need re-calibration. This might be due to our application responsive technology.
- Missing customization on certain engagements - Creating a delay is not possible for all types which is needed.
October 04, 2019
Net new users first experiences using the tool
- Setting up a new campaign is a step by step process that you are lead through by the application.
- Analytics are right there on the campaign that is currently active. You also have the ability to filter on the data to obtain additional information.
- There is the ability to run multiple campaigns at the same time. This allows for the ability to be very focused by account.
- The help section needs to provide more details on what the functionality does and how to implement the specific functionality with step by step directions.
- Would like the ability to reuse a campaign. When I tried to reuse a campaign, by renaming it, I lost all of my data from the original campaign. I wanted to keep my original campaign data, while reusing the campaign setup.
- I find the dashboards to be very difficult to understand and there is just too much information on them.
October 02, 2019
Analytics + Engagements = a Combo Every SaaS Company Needs
- Feedback module.
- Engagements (all types).
- Ease of implementation.
- May be challenging for a very large amount of events - missing a possibility to track events on attribute level.
- Better management of last contacted rules in Engagements.