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Gainsight PX

Gainsight PX


What is Gainsight PX?

For SaaS products, Gainsight's product experience software enables companies to track every step of their user's journey and fully understand how they're interacting with a product over time.

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Starter (Free)


100 or less MAUs (Monthly Active Users)


Starting at $400/M

500+ MAUs (Monthly Active Users)



Per MAUs (Monthly Active Users) and more

Entry-level set up fee?

  • No setup fee


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is Gainsight PX?

Gainsight PX’s Product Experience Platform offers SaaS companies tools to understand user behavior, drive product adoption, and collect user feedback.

Purpose-built for SaaS products, Gainsight's product experience software enables companies to track every step of their user's journey and fully understand how they're interacting with a product over time. These product insights helps companies make meaningful engagements at scale by offering guidance, recommending additional products or asking for feedback at the exact moment users are most engaged—in or out of their product.

Gainsight PX Features

  • Supported: Analyze Feature Usage From Every Angle - Every login, click, and email opened is information you can use to improve your user experience. See what users are doing in your product to surface important insights you might otherwise miss–all without any coding.
  • Supported: Translate Product Insight Into Action with In-app and Email Engagements - Deliver the kind of personalized product experience that earns you positive reviews, renewals, and referrals. Tailor in-app and email engagements to increase usage, drive adoption of high-value features, reduce support tickets, drive upsells, make users feel heard, and foster loyalty–all within one tool.
  • Supported: Hear Directly From Users on What They Like and Dislike About Your Product - Understand what your users want and need from your product to create a better experience. Gainsight PX makes it easy for your customers to share their feedback with surveys that can be sent in-app or over email.

Gainsight PX Screenshots

Screenshot of Access all of your key metrics in one place.Screenshot of PX Dashboards offer an interactive way of viewing data. By default, Gainsight provides you with the Gainsight PX Dashboard, but you can create separate Dashboards for each user, based on their requirements. 

For example, you can create a Dashboard, set it to private and grant access only to the top-level executives who are interested in viewing the performance of company KPIs. You can create a Dashboard for a Product Manager and include widgets which show key metrics for the product they own.Screenshot of Gainsight PX connects directly to your CRM and other customer data sources, letting you leverage custom events with no limits on what you can explore – all without using any query language.

Track specific events and compare any number of different cohorts and behaviors to learn more about a specific behavior or validate a specific hypothesis. You can use the group by functionality to aggregate results based on specific fields, and you can analyze custom event properties based on the property values. This may come handy when you want to measure the event properties such as video play counts or monetary values you're passing to Gainsight PX via custom events.Screenshot of Product Mapper® is an easy to use way of describing your product features with a simple "point, click and describe."   Each mapped feature can be viewed hierarchically within your Product Feature Tree®.   

Features can be organized in any way that makes sense for your particular application.  For example, you can organize by modules and features or you can nest sub-modules under modules and add features at any level.Screenshot of You can use existing templates while setting up Guide engagements. You can even save the newly created/modified template and use the saved template in the future in order to save time. Once you select the template, you can modify your template–no coding required, but it's there if you want it.Screenshot of Present targeted and timely in-app surveys so you can get more relevant feedback from the right people to better understand their needs and wants, and easily see the results in real-time.

Gainsight PX Video

Gainsight PX Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesUnited States
Supported LanguagesEnglish

Frequently Asked Questions

For SaaS products, Gainsight's product experience software enables companies to track every step of their user's journey and fully understand how they're interacting with a product over time., WalkMe, and Appcues are common alternatives for Gainsight PX.

Reviewers rate Ease of integration highest, with a score of 7.7.

The most common users of Gainsight PX are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings


Attribute Ratings


(1-25 of 26)
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December 20, 2022

The experience platform!

Score 9 out of 10
Vetted Review
Verified User
  • Client Engagement
  • NPS Analysis
  • MasterBot
  • Amazing Dashboards
  • Users data
  • Segmentation
  • Localization Tab. We are having difficulties translating our engagement through Gainsight PX
  • We can not add different feedback questions in the NPS survey based on the score provided.
Score 9 out of 10
Vetted Review
Verified User
  • Gainsight PX provides powerful segmentation capabilities to help marketers target the right customers with the right message. Through its segmentation capabilities, Gainsight PX enables marketers to create custom segments based on user behavior, demographics, and other criteria to ensure that the right message is delivered to the right customer.
  • Gainsight PX offers robust analytics capabilities to help marketers gain insights into customer behavior and engagement. Through its analytics capabilities, Gainsight PX enables marketers to track user engagement, identify customer trends, and gain insights into customer behavior.
  • Gainsight PX provides an intuitive user interface to help marketers quickly and easily create and manage campaigns. Through its user interface, Gainsight PX enables marketers to create and manage campaigns with ease, allowing them to quickly launch campaigns and track their progress.
  • Reporting and Analytics: Gainsight PX currently offers basic reporting capabilities, but there is room for improvement in terms of creating more detailed and interactive reports. Additionally, Gainsight PX could benefit from the addition of more advanced analytics capabilities, such as predictive analytics and machine learning.
  • Automation: Gainsight PX currently offers some automation capabilities, such as automated emails and surveys, but there is room for improvement in terms of creating more sophisticated automated workflows. For example, Gainsight PX could benefit from the addition of automated triggers based on customer behavior or automated segmentation based on customer data.
  • Integrations: Gainsight PX currently offers some integrations with third-party applications, such as Salesforce and Marketo, but there is room for improvement in terms of expanding the number of available integrations. Additionally, Gainsight PX could benefit from the addition of more robust APIs that would allow for deeper integrations with other applications.
Score 8 out of 10
Vetted Review
Verified User
  • Customer usage statistics
  • Per page load time analysis
  • Customer feedback through engaging surveys
  • Should have the functionality add Notes
  • Cross team data sharing functionality is missing
  • Not able to filter data when default views are used
Score 8 out of 10
Vetted Review
Verified User
  • Customizable and easy to set up
  • Excellent integration with CRM
  • Good feedback mechanism
  • Deep learning is something where there is scope of improvement
  • Can have a better UI, which can also reduce the learning curve
  • Does not have AI capabilities
Score 8 out of 10
Vetted Review
Verified User
  • Backfilling data. Many tools do not have the ability to be tracking elements once they are available and then pull it in and have historical views. You're not starting from scratch once you identify something.
  • Educational Engagements. There are a ton of options for in-app messaging and its very customizable and easy to set up.
  • Product Mapper. Organizing and shifting structure is easy to change. Setting multiple rules on a feature and confirming what you tagged is easy to do.
  • Dashboards. There is no way to provide notes to others which would be very beneficial in consuming data across a team. Lacking functionality - no resizing, no organization options, run into bugs when using it frequently, overall hard to design a layout that is easy to follow.
  • No way to identify what features/elements are being used but aren't tagged. This would be a huge value add.
  • Retention Analyzer. Default view doesnt allow for filtering and includes test data. In our case this doesnt allow for a true comparison between two segments.
  • Segments. You can't use segments in areas you should be able to. I shouldnt have to recreate a segment as a saved filter.
Score 9 out of 10
Vetted Review
Verified User
  • Lead Health Scoring
  • Provide Analytics on Customers
  • Provide actionable reminders for sales reps
  • Integration with a lot of CRMs is very complex
  • Integration involves IT companies and is not straightforward
  • Gainsight PX does not have AI capabilities for lead scoring
Score 6 out of 10
Vetted Review
Verified User
  • Backfill analytics
  • Easy to integrate into an existing product
  • Relatively easy to configure new analytics by non-developers
  • The UX for Gainsight PX is not up-to-par with its competitors (e.g. Mixpanel).
  • The events editor in general, and the UX there could be much improved.
Score 10 out of 10
Vetted Review
Verified User
  • Gainsight PX helps uncover data that we wouldn't have otherwise.
  • It helps us understand customer behavior due to their interactions.
  • The dashboards and summaries are helpful for understanding our customers.
  • The interface isn't as intuitive as I'd like.
  • Some video tutorials would be helpful.
  • I experience slowness sometimes.
Michael Wohlwend | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User
  • Mapping your product is easier with PX than with Google Analytics (mapping your product makes usage data appear as hits on mapped URLs, buttons, etc)
  • PX is good at showing simple messaging popups to customers.
  • PX Badge functionality—a persistent hover- and click-enabled popup launcher, positioned on select pages and attached to select elements—works well as a self-serve resource for users. It can be unobtrusive yet right there when needed.
  • PX modal content is fully editable HTML with plenty of flexibility.
  • Audience filters are really powerful. You can target users by many built-in and dev-configurable attributes, like device-type (which helped me work with mobile web users), browser, account, parts of the application visited/used in the last day, and many more.
  • Walk through functionality is weaker than other providers. If you ask a user to do something on screen, and that action reloads the page, the tour closes. This shortcoming is the primary cause for us using another walkthrough tool.
  • There is no global CSS styling for PX modals. When I make a new CSS refinement, it's limited to that one engagement only. Everytime I have a new message to deliver, I know picking a correct tour type, finding a good starting place in existing CSS and content, working over the CSS to handle new content will all take more time that it takes in other tools with universal styling controls.
  • The page reload tour cancelation also affects surveys. Want to send a CES survey after a user clicks a button that causes a URL change? You can't. Indirectly, you can load the survey if the user has clicked the button < 1 day ago, and is on URL X. If the URL is the same before and after the button click, even this work around wont work.
  • Not sure how effective PX is on mobile, the functionality did not exist while we were building our mobile app, and we've yet to add it in.
  • Would be nice if it could integrate our knowledge base, but only one KB vendor was supported (not our Freshdesk) last I looked
Janice Goldfarb | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
  • Shows increase or decrease in number of users
  • Shows features that are being used most
  • We are able to reach out to customers who have not used certain features.
  • Would like to be able to create buckets with certain filters of customer profiles . EG $$$ > . $$$$$$$$$ . Size buckets by ees, etc
  • Would like to be able to sort by rep
  • Maybe I can do the above and we are not configured for it?
Oded Wilder | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
  • DashBoard insights and UI.
  • Cohorts of retention metrics.
  • Analytics of in-app engagements.
  • Generate reports based on predefined segments is not possible. This is essential for us for creating an onboarding workflow.
  • On-screen guides randomly lose their mapping and need re-calibration. This might be due to our application responsive technology.
  • Missing customization on certain engagements - Creating a delay is not possible for all types which is needed.
Helene Tapper | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Setting up a new campaign is a step by step process that you are lead through by the application.
  • Analytics are right there on the campaign that is currently active. You also have the ability to filter on the data to obtain additional information.
  • There is the ability to run multiple campaigns at the same time. This allows for the ability to be very focused by account.
  • The help section needs to provide more details on what the functionality does and how to implement the specific functionality with step by step directions.
  • Would like the ability to reuse a campaign. When I tried to reuse a campaign, by renaming it, I lost all of my data from the original campaign. I wanted to keep my original campaign data, while reusing the campaign setup.
  • I find the dashboards to be very difficult to understand and there is just too much information on them.
Igor Kranjčec | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Feedback module.
  • Engagements (all types).
  • Ease of implementation.
  • May be challenging for a very large amount of events - missing a possibility to track events on attribute level.
  • Better management of last contacted rules in Engagements.
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