Genbook

Genbook

About TrustRadius Scoring
Score 10.0 out of 100
Genbook

Overview

Recent Reviews

Love Genbook!

10 out of 10
April 03, 2020
I've been using Genbook to manage appointments for my business for 10+ years. As a solo practitioner, Genbook frees up my day so that I …
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The book of gen.

10 out of 10
January 08, 2019
Currently, I use Genbook to Service the one remaining doctor I work for, who is a Naturopathic Provider.
In the past, I used Genbook to …
Continue reading

Reviewer Pros & Cons

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Video Reviews

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Pricing

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Solo (annual)

$25

Cloud
Per 1 user, Per month

Team (annual)

$49

Cloud
Per 2-5 users, Per month

Company (annual)

$83

Cloud
Per 6-12 users, Per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.genbook.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

No scorecards have been submitted for this product yet..

Product Details

What is Genbook?

Genbook is a scheduling solution that helps small business entrepreneurs organise and manage their small businesses.

Genbook takes care of distractions allowing entrepreneurs to focus their efforts on what they value most.

The vendor states that since 2006, Genbook has helped over 22,000 entrepreneurs in the hair, beauty, personal service and wellness industry build a better business experience.

Genbook Features

  • Supported: Online Appointment Scheduling
  • Supported: BookNow Scheduling Webpage (Mobile and Search Engine Optimized)
  • Supported: 24/7 Appointment Bookings in Real-Time
  • Supported: Client Database with Notes and Waitlist
  • Supported: Secure Online Payment Information Capture and Payment Processing
  • Supported: Facebook, Instagram and Google Booking Integration
  • Supported: Client Reminders via Text and Email
  • Supported: Client Booking App
  • Supported: Automated Review Collection
  • Supported: Review Management
  • Supported: Multi-service Bookings
  • Supported: Inventory Product Sales
  • Supported: Mobile App for iOS and Android
  • Supported: Website BOOKNOW Button
  • Supported: Gift Certificates
  • Supported: Tips, Discounts and Quick Checkout
  • Supported: Business Insights
  • Supported: Last Minute Bookings

Genbook Screenshots

Mobile Friendly Scheduling SoftwareNew Appointment BookingsBookNow Scheduling WebpageAutomated Review Collected after every serviceSecure Online Payments and Payment Information Capture

Genbook Video

Genbook is a smart and simple all-in-one online scheduling solution that helps small business entrepreneurs build a better business experience. Since 2006, Genbook has helped over 22,000 small businesses in the personal service and wellness industry.

Genbook Integrations

Genbook Competitors

Genbook Customer Size Distribution

Consumers50%
Small Businesses (1-50 employees)50%
Mid-Size Companies (51-500 employees)0%
Enterprises (more than 500 employees)0%

Genbook Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesUnited States, Canada
Supported LanguagesEnglish

Comparisons

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Frequently Asked Questions

What is Genbook?

Genbook is appointment scheduling software from the company of the same name in San Francisco, California.

What is Genbook's best feature?

Reviewers rate Support Rating highest, with a score of 9.4.

Who uses Genbook?

The most common users of Genbook are from Small Businesses (1-50 employees) and the Health, Wellness and Fitness industry.

Reviews and Ratings

 (9)

Ratings

Reviews

(1-8 of 8)
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Charmin C. Cody | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
I used Genbook for my appointments (Spa) it was easy for my clients to use and easy to set up a simple layout, text, and email reminders. I loved having total control of my business on and offline. I didn't have a bunch of junk on it. I knew what my business was doing at all times
  • Text reminders
  • No double booking of appoints
  • Easy to use
  • Total control
  • It had all that I need to run my business
  • I really cant think of anything
  • It was well round for an online system
I never had to reach out for any help with the system, there was really good information on how to use Genbook. Any time a new feature was out, the how-to video was right there with it. I hate that Genbook merged with Booksy, I've had nothing but issues with Booksy, There's no customer service at all, on any forms of communication if you need help with Booksy.
Rebecca Taylor Shaw, CCH | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
I use Genbook as my online booking system. Clients link through my website from a Book Now button to my available calendar of appointments. I love the built-in review feature and automatic confirmation emails and text notifications. This is a very robust app for the investment!
  • Review feature
  • Confirmation emails to clients
  • Flexibility with scheduling hours for staff
  • Integration with MailChimp for importing client data directly instead of exporting through Excel.
Great for solo-preneurs! Genbook is like an automated admin assistant! Great for seeing my entire weekly schedule laid out. I use the back end calendar instead of Google Calendar.
Always friendly and quick to respond.
Jon Borges | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
I am a sole proprietor and I use Genbook within my practice to schedule all clients. Genbook manufactured time for me. It took away the hassle of answering phones and scheduling. Time management.
  • Manufactured time for my more essential job duties as owner
  • It requires a credit card for all scheduling. Takes away the whole ask awkwardness.
  • Sifts out the not so serious purveyors of massage and keeps those that are.
  • Provides gift certificate purchase in increments or whole amounts. Saves me time.
  • Incorporating Square payment
  • Incorporating a one general automatic message to all your clients, with emails or text
  • Marketing backdrops for emails to clients, to encourage rebooking
Genbook is perfect for a sole proprietor or any size of business, all the way up to several employees or team members. I cannot think of any examples where Genbook would not work.
They are always prompt, especially if there is a technical issue involved.
Sheila Bowen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
The software is being used by my company. We use it for scheduling. Genbook has been very receptive to requests we have made regarding software adjustments over time. They have added some nice features over the last couple of years.
  • Scheduling
  • Appointment reminders
  • Updates via email
  • The end user’s (the customer's online booking view) is cumbersome and not very appealing in appearance.
  • Email to your book of business via Genbook is missing.
Great for online booking. It would be great to be able to have more space for service descriptions. It would be great to add photos in descriptions. It would be great to be able to attach files for individual customer services so the customer can print them off or read them online.
We’ve been asking about the end-user (customer booking screen) changes for a couple of years.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Genbook to schedule appointments online and on social media for my patients.
  • Online simple booking
  • Taking prepayment online
  • The syncing of the calendars is amazing
  • All the services are listed in the calendar and sync with my work calendar. It shows all the availability and also makes it look busy so they can see that we are a busy practice.
  • I wish there was a way to integrated with our current emr
  • I wish that it used the payment system we already use
  • I wish the setup for provider type was a better way of showing
  • i wish the reviews on genbook copied into google reviews
Genbook is the best online scheduler program I have used, and it is easy to use.
It meets my expectation.
April 03, 2020

Love Genbook!

Score 10 out of 10
Vetted Review
Verified User
Review Source
I've been using Genbook to manage appointments for my business for 10+ years. As a solo practitioner, Genbook frees up my day so that I can focus on serving clients rather than chasing the phone.
  • Reliable connectivity
  • Added features
  • Great value
  • None
Genbook is perfect for managing appointments for a busy practice.
Genbook customer support is very responsive and great at communicating with customers.
January 08, 2019

The book of gen.

Melanie Haas | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Currently, I use Genbook to Service the one remaining doctor I work for, who is a Naturopathic Provider.
In the past, I used Genbook to service an Alternative Healthcare facility with about ten employees, and we had about five on the platform at one time.

Not everyone in the organization chose to use Genbook, but that was for reasons such as payment to the doctor who owed the facility, and they already had a stand-alone booking system that they wanted to use.

We really liked that the product was web-based and the fact that you can have multiple users, but restrict access to each specific account.
Our practice enjoyed the virtual booking aspect- this really helped limit the number of incoming calls for booking appointments.
  • Schedule modification: any way you need to set up your schedule, Genbook allows for the best flexibility. You can customize it to your practice and then each individual practitioner.
  • Multiple users- this is really great because you can even pull reports on the entire practice or per each user.
  • Reminders- Appointment reminders.
  • Specific Reporting
I really think that Genbook would be suited for any type of practice- the rates changed based on the number of users.
We used it in a pretty small practice although I fell like it is a very scaleable program.
It's a really valuable resource for a practice with multiple doctors/ multiple workers.
Jason Moore, L.Ac. | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
I use Genbook as both my online booking as well as in-house booking software. It also functions a customer database.
  • Professional Intuitive Interface
  • Decent customer service
  • Integration with Google
  • Highly customizable
  • I would like to see the ability to change the “leave a review” message to allow for a customizable message
  • Cost is a little high
Great for website and Google integration. Great to get people to book now!