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Genbook

Score10 out of 10

9 Reviews and Ratings

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What is Genbook?

Genbook is appointment scheduling software from the company of the same name in San Francisco, California.

Categories & Use Cases

Media

Mobile Friendly Scheduling Software
New Appointment Bookings
BookNow Scheduling Webpage
Automated Review Collected after every service
Secure Online Payments and Payment Information Capture

1 / 5

Reviews

What users are saying about Genbook.
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Oh how I miss Genbook!!

Charmin C. CodyView profile
Owner/Aesthetician at Charmin The Wax Whisperer (1-10 employees employees)

Use Cases and Deployment Scope

I used Genbook for my appointments (Spa) it was easy for my clients to use and easy to set up a simple layout, text, and email reminders. I loved having total control of my business on and offline. I didn't have a bunch of junk on it. I knew what my business was doing at all times

Pros

  • Text reminders
  • No double booking of appoints
  • Easy to use
  • Total control

Cons

  • It had all that I need to run my business
  • I really cant think of anything
  • It was well round for an online system

Most Important Features

  • New appoints
  • Text reminders
  • No double booking of appoints

Return on Investment

  • They merged with Booksy
  • I had no choice in this merge
  • Genbook is no longer usable

The Economical & Never Rude Admin Assistant

Incentivized
Rebecca Taylor Shaw, CCHView profile
Founder in Corporate at Charleston Hypnosis Center (1-10 employees employees)

Pros

  • Review feature
  • Confirmation emails to clients
  • Flexibility with scheduling hours for staff

Cons

  • Integration with MailChimp for importing client data directly instead of exporting through Excel.

Return on Investment

  • Save me money. I do not need to hire a receptionist. People book directly online often without ever speaking with me.
  • People can book at all hours of day or night.

Alternatives Considered

Appointy

Other Software Used

Adobe Acrobat DC

Genbook is the BEST if you're searching for online scheduling software

Incentivized
Jon BorgesView profile
Licensed Massage Practitioner at Intuitive Touch Massage By Jon, LLC (1-10 employees employees)

Pros

  • Manufactured time for my more essential job duties as owner
  • It requires a credit card for all scheduling. Takes away the whole ask awkwardness.
  • Sifts out the not so serious purveyors of massage and keeps those that are.
  • Provides gift certificate purchase in increments or whole amounts. Saves me time.

Cons

  • Incorporating Square payment
  • Incorporating a one general automatic message to all your clients, with emails or text
  • Marketing backdrops for emails to clients, to encourage rebooking

Return on Investment

  • More time to market and advertise
  • More time to provide treatment
  • More time to spend with my husband

Genbook Review: Medical Spa

Incentivized
Sheila BowenView profile
Owner in Corporate at Beautiful You Permanent Cosmetics (1-10 employees employees)

Pros

  • Scheduling
  • Appointment reminders
  • Updates via email

Cons

  • The end user’s (the customer's online booking view) is cumbersome and not very appealing in appearance.
  • Email to your book of business via Genbook is missing.

Return on Investment

  • Increased bookings: positive.
  • People like booking online without having to create a user name.
  • Would like to be able to take deposits using Square and not just Stripe.

Other Software Used

QuickBooks Online

Amazing online scheduler

Incentivized
Sizzly Auer
Owner and Provider in Professional Services at Childbirth Options, LLC (1-10 employees employees)

Pros

  • Online simple booking
  • Taking prepayment online
  • The syncing of the calendars is amazing
  • All the services are listed in the calendar and sync with my work calendar. It shows all the availability and also makes it look busy so they can see that we are a busy practice.

Cons

  • I wish there was a way to integrated with our current emr
  • I wish that it used the payment system we already use
  • I wish the setup for provider type was a better way of showing
  • i wish the reviews on genbook copied into google reviews

Return on Investment

  • Because of Genbook I have had the best bookings online
  • The reviews sent to my patients are amazing.

Alternatives Considered

Schedulicity

Other Software Used

Acuity Scheduling, Schedulicity, Square Appointments

Usability

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