Bold360 best tool
Bold360 is used by our customer service department, so reliable that the team has got used to it now.
Overview
What is Genesys DX (discontinued)?
Genesys DX was a live chat engagement and chatbot AI solution based on Bold360, acquired by Genesys. It is no longer available.
Recent Reviews
Awards
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Pricing
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Unavailable
What is Genesys DX (discontinued)?
Genesys DX was a live chat engagement and chatbot AI solution based on Bold360, acquired by Genesys. It is no longer available.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.bold360.com/conversational…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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What is Birdeye?
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Genesys DX (discontinued)?
Genesys DX was a digital and AI customer engagement solution, the evolution of which will be a package found under Genesys Cloud CX. Based on Bold360, the solution helped personalize and enhance customer engagement. It is no longer available.
Genesys DX (discontinued) Video
Bold360 Can Help Make Every Customer Experience Great
Genesys DX (discontinued) Competitors
Genesys DX (discontinued) Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
Genesys DX was a live chat engagement and chatbot AI solution based on Bold360, acquired by Genesys. It is no longer available.
LivePerson Conversation Cloud (LiveEngage), IBM watsonx Assistant, and ServiceNow Now Platform are common alternatives for Genesys DX (discontinued).
Reviewers rate Support Rating highest, with a score of 8.3.
The most common users of Genesys DX (discontinued) are from Enterprises (1,001+ employees).
Comparisons
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Reviews and Ratings
(103)Attribute Ratings
Reviews
(1-25 of 49)Companies can't remove reviews or game the system. Here's why
June 11, 2021
Bold360 best tool
Score 10 out of 10
Vetted Review
Verified User
- It provides easy access to information for all our team members on one location.
- Reduces AHT etc.
- Better customer service 24/7
- Seamless customer communication online / offline
- Better accessibility call center
May 10, 2021
Bold360 Chat AI Bot
- Reduced our staffing projections by 10% within the first year.
- Expanded the operational hours of the call center.
- Provide more clarity on how the center can better support members.
- Ability to manage multiple product lines.
April 30, 2021
Very pleased with our experience
- Overall increase in user engagement and chat adoption across all countries and regions.
- Increase in user and agent satisfaction because of the seamless chat experience.
- Frequent updates keep the agents from encountering frequent errors and improve efficiency.
- Chat bot reduced unanswered chats by live agents
- Chat bot improved average speed to answer chats by live agents
April 08, 2021
Exceeded our expectations!
- Reduced hours spent on phone assisting team members.
April 08, 2021
Improvement over other chat services
- Bold360 doubled our self-resolution rate with their improved AI capabilities from the previous chat provider we were using.
- Customer engagement could be increased
- The self-service rate is very high (previously we had to have staff do every consultation)
March 18, 2021
Chatbot helps improve access to government information.
- We estimate that each chat interaction saves at least 5 minutes of staff time by avoiding a phone call. Based on our ROI calculations the investment in the platform paid for itself in less than a year.
March 11, 2021
Great product, great team
- For our Customer Care agents who use the bot for knowledge, this has reduced the amount of time they were looking for knowledge to troubleshoot issues.
- Having the chat bot on our consumer and vendors site has given those customers another option to communicate with our agents. It has also slightly decreased the amount of calls and emails made to our Care Center.
March 11, 2021
Bold360--great bot with a live chat option!
Score 8 out of 10
Vetted Review
Verified User
- More time for employees for complex requests in this and other channels
- As a result, more potential customers
March 11, 2021
Bold360 Review
Score 9 out of 10
Vetted Review
Verified User
- Average Handling Time reduction seen across our telephony operations.
- Improved right first time responses to customers.
March 11, 2021
A chat and email environment built to scale globally.
Score 9 out of 10
Vetted Review
Verified User
- We had a 20% reduction in live agent chat engagements the first year.
Score 8 out of 10
Vetted Review
Verified User
- Time back to employees.
- Savings in channel support.
- Proactive learning.
March 10, 2021
Outstanding Service from Bold360
- Our Bold360 knowledge tool helps reduce average call duration, transfers and escalations. We are able to store large amounts of information in a centralized location, easily accessible to employees.
March 04, 2021
Best suited to simple questions and answers
Score 8 out of 10
Vetted Review
Verified User
- Considerable saving on ticket deflection so return on investment
- Saved on extra support engineer recruitment through self service
- Enabled support engineers to concentrate on more complex customer issues as simple and semi-complex issues are generally dealt with through self service--so better quality of service for customers
March 01, 2021
From Help Centre to Self Service
- Contact deflection
- Cost reduction
- Help centre available 24/7
February 25, 2021
You don't need to be sat at your desk to offer support to your customer enquiries. Bots can be your extended team!
- Helped savings cost of licence and platforms by combining a previous web chat platform to include both.
- Reduced cost of overflow 3rd party calls by increasing our internal capacity for productivity to handle more.
- Increased our customer effort score by 20%, which helps support new tender business process in how we add value, as well as customer loyalty and ultimately protecting revenue/contracts.
February 21, 2021
Easy, quick and self-sufficient
- It saved us money/time already because our self-service score is 95% and we just started using the system.
February 19, 2021
360 Review
- We've seen approximately 10-15% volume deflection from our customer service department through the use of Bold360 by offering self-service options with the support center/FAQs.
- Enhanced customer journey through immediate answers with a constantly growing/improving knowledge base.
November 26, 2019
For success, choose the best
- We are able to handle more chats and increase our productivity.
- Able to get the needed information handy.
- We miss notifications when somebody sent through the Discussion tab.
November 13, 2019
Love Gold? Love Bold360!
- D-sat from customers.
November 12, 2019
Bold360 Review
- It is the best chat assistance program I have used.
November 02, 2019
I like your Bold360
- Makes our jobs easier.
November 02, 2019
Bold can be better
- I do not make that decision.