Question 1

What is Genesys PureConnect (discontinued)?

Accepted Answer

Genesys PureConnect was an omnichannel contact center platform that offered cloud-based or on-premise deployments. It featured a SIP-based architecture with VoIP capabilities, allowing companies to connect legacy voice systems and use existing phones. A legacy product, new users are encouraged to investigate Genesys Cloud.

Question 2

What are Genesys PureConnect (discontinued)'s top competitors?

Accepted Answer

Avaya IP Office are common alternatives for Genesys PureConnect (discontinued).

Question 3

What is Genesys PureConnect (discontinued)'s best feature?

Accepted Answer

Reviewers rate Multichannel integration highest, with a score of 9.

Question 4

Who uses Genesys PureConnect (discontinued)?

Accepted Answer

The most common users of Genesys PureConnect (discontinued) are from Enterprises (1,001+ employees).