We used Genesys PureConnect before migrating to Genesys Cloud. On PureConnect we hosted our business telephone system in multiple data …
PureConnect is being used for it's contact center engine only in our environment. We have two separate production environments, a fully …
We, at Universal Assistance, use the PureConnect platform all across the organization. We have deployed to 10 countries all around the …
We use [Genesys] PureConnect on prem for our Contact Centers and Help Desk.
We are currently using Genesys PureConnect within several areas of the business. Genesys PureConnect is currently being used to support …
We use the PureConnect system to handle a range of needs for the Hospital and its employees. It ranges from pre-registration, insurance …
I was in a Customer handling role in the last 5 years and it's been a year since I moved to the Administration team, working with Genesys …
We are using PureConnect as the hub of our connectivity with our students. It serves as our phone system, as well as our contact center …
PureConnect is our sole contact center engine for the routing of inbound and outbound emails, chats and phone calls. We use it for our …
Our organisation is using PureConnect across the whole business. We currently track calls and emails but looking at the capability to …
We are an outsourcer and use PureConnect predominantly for the voice channel for our contracted contact centre services.
We utilize Pure Connect in our contact centers and have taken advantage of its multi-channel routing functionality. We have a large …
Genesys PureConnect - CIC is used by the whole company. It is our phone system. All calls are routed and answered in the PureConnect …
We have a lot of calls coming from multiple people and Genesys PureConnect really allows us to route it to the right set of people. The …
We use it as a call center solution for our customer. Conduent is a BPO where you can outsource, for example, your customer service
Warm transfer (54)
Call forwarding (53)
Call tracking (52)
Agent dashboard (52)
Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of Genesys PureConnect, and make your voice heard!
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.genesys.com/platform/pureco…
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Would you like us to let the vendor know that you want pricing?
3 people want pricing too
Now superseded by the more modern Genesys Cloud CX and Genesys Multicloud CX, the Genesys PureConnect platform was an all-in-one contact center solution for omnichannel and business communications solutions on a single platform. The vendor presented it as simplified all-in-one architecture, flexible, with the highest level of isolation and control available in the cloud. Available in the cloud and on-premises, PureConnect's goal was to let users replace multiple point solutions with a single application.
- Supported: Agent dashboard
- Supported: Validate callers
- Supported: Outbound response
- Supported: Call forwarding
- Supported: Click-to-call (CTC)
- Supported: Warm transfer
- Supported: Predictive dialing
- Supported: Interactive voice response
- Supported: REST APIs
- Supported: Call scripts
- Supported: Call tracking
- Supported: Multichannel integration
- Supported: CRM software integration
- Supported: Automatic speech recognition (ASR)
- Supported: Natural language processing for IVR
- Supported: Communications forecasting
- Supported: Inbound call routing
- Supported: Omnichannel inbound routing
- Supported: Recording
- Supported: Quality management
- Supported: Call analytics
- Supported: Historical reporting
- Supported: Live reporting
- Supported: Customer surveys
- Supported: Customer interaction analytics
- Supported: Email
- Supported: Voice (phone)
- Supported: VoIP
- Supported: SMS/Text
- Supported: Video channel
- Supported: Live chat channel
- Supported: Co-browse
- Supported: Social media channels
- Supported: Mobile applications
- Supported: Intelligent call routing
- Supported: Chatbots
- Supported: AI assistance for live agents
EMS, Inc. Harnesses the Cloud to Meet Diverse Client Needs
Yahoo Japan Elevates the Customer Experience with an All-in-one Cloud Engagement Solution
- Other popular CRM and UC solutions
|Deployment Types||On-premise, SaaS|
|Mobile Application||iPad Supervisor|
Genesys PureConnect was an omnichannel contact center platform that offered cloud-based or on-premise deployments. It featured a SIP-based architecture with VoIP capabilities, allowing companies to connect legacy voice systems and use existing phones. It remains available, but new users are encouraged to investigate Genesys Engage, and Genesys Cloud.
Reviewers rate Recording highest, with a score of 8.5.
The most common users of Genesys PureConnect are from Enterprises (1,001+ employees) and the Telecommunications industry.
Companies can't remove reviews or game the system. Here's why
The in person training and Genesys HQ in Indianapolis (admittedly, this was under the Interactive Intelligence name) was fantastic. The pacing was great even for a mixed experience class. The instructors were also SMEs which clearly showed through their instruction. I will caveat this saying that some of the training was expensive, but in the end it was worth it.
I liked the setup of the whole class. The instructor knew the topic well enough to answer questions from entry level to a more advanced one.
Instructor encouraged participation of the whole class and was able to engage every one. Also provided "real live" examples so everyone can relate to it.
I’ve received on several occasions training from Genesys (and previously Interactive Intelligence). These are high value training courses but their quality is excellent and goes usually beyond the actual training creating long lasting connections between the attendees.