What is Genesys PureConnect?
Genesys PureConnect was an omnichannel contact center platform that offered cloud-based or on-premise deployments. It featured a SIP-based architecture with VoIP capabilities, allowing companies to connect legacy voice systems and use existing phones. It remains available, but new users are encouraged to investigate Genesys Engage, and Genesys Cloud.
What are Genesys PureConnect's top competitors?
What is Genesys PureConnect's best feature?
Reviewers rate Warm transfer highest, with a score of 8.5.
Who uses Genesys PureConnect?
The most common users of Genesys PureConnect are from Enterprises and the Telecommunications industry.