Genesys PureConnect
Genesys PureConnect
Overview
Recent Reviews
Awards
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Popular Features
View all 22 featuresWarm transfer (54)
8.4
84%
Call forwarding (53)
7.9
79%
Call tracking (52)
7.8
78%
Agent dashboard (52)
6.4
64%
Reviewer Pros & Cons
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Pricing
View all pricingEntry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.genesys.com/platform/pureco…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Alternatives Pricing
Features Scorecard
Contact Center Software
7.3
73%
Workforce Optimization (WFO)
7.6
76%
Product Details
What is Genesys PureConnect?
Now superseded by the more modern Genesys Cloud CX and Genesys Multicloud CX, the Genesys PureConnect platform was an all-in-one contact center solution for omnichannel and business communications solutions on a single platform. The vendor presented it as simplified all-in-one architecture, flexible, with the highest level of isolation and control available in the cloud. Available in the cloud and on-premises, PureConnect's goal was to let users replace multiple point solutions with a single application.
While PureConnect is still available to use until 2025, visitors exploring Genesys solutions are encouraged to investigate Genesys Cloud CX and Genesys Multicloud CX, the company's newest evolution of their customer communication solutions.
Genesys PureConnect Features
Contact Center Software Features
- Supported: Agent dashboard
- Supported: Validate callers
- Supported: Outbound response
- Supported: Call forwarding
- Supported: Click-to-call (CTC)
- Supported: Warm transfer
- Supported: Predictive dialing
- Supported: Interactive voice response
- Supported: REST APIs
- Supported: Call scripts
- Supported: Call tracking
- Supported: Multichannel integration
- Supported: CRM software integration
- Supported: Automatic speech recognition (ASR)
- Supported: Natural language processing for IVR
- Supported: Communications forecasting
Workforce Optimization (WFO) Features
- Supported: Inbound call routing
- Supported: Omnichannel inbound routing
- Supported: Recording
- Supported: Quality management
- Supported: Call analytics
- Supported: Historical reporting
- Supported: Live reporting
- Supported: Customer surveys
- Supported: Customer interaction analytics
Omnichannel support Features
- Supported: Email
- Supported: Voice (phone)
- Supported: VoIP
- Supported: SMS/Text
- Supported: Video channel
- Supported: Live chat channel
- Supported: Co-browse
- Supported: Social media channels
- Supported: Mobile applications
Predictive Analytics Features
- Supported: Intelligent call routing
- Supported: Chatbots
- Supported: AI assistance for live agents
Genesys PureConnect Screenshots
Genesys PureConnect Videos
EMS, Inc. Harnesses the Cloud to Meet Diverse Client Needs
Yahoo Japan Elevates the Customer Experience with an All-in-one Cloud Engagement Solution
Genesys PureConnect Downloadables
Genesys PureConnect Integrations
- Salesforce
- Oracle
- Microsoft
- Cisco
- Other popular CRM and UC solutions
Genesys PureConnect Competitors
- Cisco
- inContact
Genesys PureConnect Technical Details
Deployment Types | On-premise, SaaS |
---|---|
Operating Systems | Windows |
Mobile Application | iPad Supervisor |
Comparisons
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Frequently Asked Questions
What is Genesys PureConnect?
Genesys PureConnect was an omnichannel contact center platform that offered cloud-based or on-premise deployments. It featured a SIP-based architecture with VoIP capabilities, allowing companies to connect legacy voice systems and use existing phones. It remains available, but new users are encouraged to investigate Genesys Engage, and Genesys Cloud.
What is Genesys PureConnect's best feature?
Reviewers rate Recording highest, with a score of 8.5.
Who uses Genesys PureConnect?
The most common users of Genesys PureConnect are from Enterprises (1,001+ employees) and the Telecommunications industry.
Reviews and Ratings
(210)
Reviews
(1-25 of 112)- Popular Filters
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December 17, 2021
Amazing on-premise or hosted solution
December 01, 2021
Genesys PureConnect Review
July 17, 2021
Our path to the best customer experience
June 15, 2021
Stable and Adaptable Contact Center Software
August 19, 2020
PureConnect Feedback
May 29, 2020
Fanboy for PureConnect
May 19, 2020
GENErations SYStemed
January 22, 2020
Full Control with PureConnect
November 19, 2019
PureConnect - Worth connecting to this!
November 19, 2019
Top level view rather than deep dive
October 25, 2019
I highly recommend PureConnect for your contact center solution
October 24, 2019
Genesys PureConnect Review
September 30, 2019
Great Customer Connect Product
September 16, 2019
Loyal CIC advocate
August 27, 2019
Great on the surface
August 16, 2019
Basic Review
August 06, 2019
Genesys, All Software, One Vendor
August 06, 2019
Genesys plus low code equals happy agents and customers
August 06, 2019
Highly customizable, easy to use, easy to implement.
August 06, 2019
WFM review of PureConnect
August 05, 2019
Valued Technology partner
July 30, 2019
I can feel it coming in the air tonight, oh Lord!
July 30, 2019
Genesys PureConnect Feedback
July 30, 2019