Pros and Cons
- Simplicity to implement a IVR.
- Real-time supervisor monitoring and campaign management are very easy.
- I can run multiple campaigns and make good call analysis.
- Realtime information.
- Database management and data warehousing.
Showing 112 of 200 Genesys PureConnect ratings and reviews.
The Genesys PureConnect platform was an all-in-one contact center solution for omnichannel and business communications solutions on a single platform. The vendor presented it as simplified all-in-one architecture, flexible, with the highest level of isolation and control available in the cloud. Available in the cloud and on-premises, PureConnect's goal was to let users replace multiple point solutions with a single application.
While PureConnect is still available, visitors exploring Genesys solutions are encouraged to investigate Genesys Engage, or Genesys Cloud , the company's newest evolution of their customer communication solutions.
Deployment Types: | On-premise, SaaS |
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Operating Systems: | Windows |
Mobile Application: | iPad Supervisor |