Name: Genpact Cora Orchestration
Author: Genpact

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Genpact Cora Orchestration is an intelligent business process management suite (iBPMS) designed to automate and control business workflows. It aims to offer a unified user experience by coordinating digital and human activities. This software solution is targeted at small to large enterprises across various professions and industries, including customer service, business process management, IT operations, finance and accounting, and healthcare.

## Key Features

**Better customer experience**: According to the vendor, Cora Orchestration provides instant access to data for customer service agents, aiming to improve the end-to-end customer journey. It automates processes, potentially freeing up agents to focus on delivering better experiences.

**Intelligent business process management**: The vendor claims that Cora Orchestration centralizes information in its portal, eliminating the need for spreadsheets and emails. It is said to provide an audit trail and real-time visibility into business processes, enabling better decision-making.

**Better workflow management**: Cora Orchestration aims to help businesses effectively manage resources and optimize processing performance. According to the vendor, it allows for real-time changes and provides insights to make data-driven decisions.

**Enhanced customer relationships**: According to the vendor, Cora Orchestration enables the implementation of advanced customer workflows, potentially improving customer experiences across industries. It is said to optimize and automate customer-related processes, potentially enhancing customer relationship management strategies.

**Drag-and-drop functionality**: According to the vendor, Cora Orchestration offers a user-friendly interface with drag-and-drop functionality. Users can supposedly easily customize, configure, run, monitor, and transform processes without extensive technical knowledge.

**Productivity improvement**: According to the vendor, companies using Cora Orchestration have reported a 60% improvement in productivity. It is claimed to automate tasks, reduce time spent on repetitive activities, and allow businesses to focus on value-added tasks.

**Reduction in spend**: The vendor suggests that Cora Orchestration helps businesses reduce costs by eliminating inefficiencies and streamlining processes. It is claimed to automate manual tasks and optimize resource allocation, resulting in significant cost savings.

**Faster time to market**: According to the vendor, Cora Orchestration aims to enable faster time to market by eliminating bottlenecks and streamlining workflows. It is said to automate and optimize processes, potentially expediting product development and delivery.

Cora Orchestration from Genpact (replacing the PNMsoft Sequence product acquired by Genpact) is an intelligent business process management suite (iBPMS) designed to help automate and control business workflows. With Cora Orchestration, users can coordinate digital and human activities for a unified user experience.

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Business process management (BPM) is a systematic approach to managing and optimizing a company's business processes, with the goal of improving corporate performance. BPM usually involves designing, modeling, implementing and measuring workflows and business rules, thus helping companies to refine and optimize processes that involve human interaction or multiple business applications. BPM is often a juncture between IT and business departments at a company.

BPM software supports the activity of BPM with capabilities such as case management, application development, workflow design and modeling, business rules engine, and reporting and alerting.

Business Process Management (BPM)

Genpact

Process Engine

Process designer

Web-based tool for creating and customizing web process models

Process simulation

Evaluating model performance with real data, and optimizing

Business rules engine

Business rules engine allows non developers to change business logic in a model

SOA support

Support for reusable services to be built into process design

Process player

Step-by-step analysis of model to validate business rules

Support for modeling languages

Support for modeling languages like BPML, BPEL, and BMMN.

Form builder

Model execution

Ability to execute model and build code without programming skills

Collaboration tools allowing BPM experts to collaborate on model design

Social collaboration tools

Social tools for discussion threads, wikis, enabling decision making

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

Dashboards

Users can create, customize and share dashboards, which provide an overview of the most important metrics.

Standard reports

The software offers pre-built reports with metrics standard to the category.

Custom reports

Content Management Capabilties

Content management

Content management tool for storing and managing versioning of electronic documents, images, etc.

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Business Process Management (BPM) Tools

Genpact Cora Orchestration
Formerly PNMsoft Sequence

Overview

What is Genpact Cora Orchestration?