Name: Genpact Virtual Adjusting & Inspection
Author: Genpact

Help Desk

Web and Video Conferencing

Customer Support

Image Recognition

Development

Business Intelligence (BI)

Collaboration

Diagramming

Project Portfolio Management

Supply Chain Management

Enterprise

Accounting

Invoicing

Finance and Accounting

Applicant Tracking

Benefits Administration

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Brokers

Cloud Storage

Converged Infrastructure

Data Center Infrastructure Management

Data Lakehouse

Data Observability

Data Privacy Management

Database Load Balancing

Ethernet Switches

File Sync and Share

Fraud Detection

Integration Platform as a Service (iPaaS)

License Management

Log Management

Managed IT Service

Network Performance Monitoring

Network Troubleshooting

NoSQL Databases

Packet Analyzer

Password Management System

Remote Support

SOA Governance

Single Sign-On

Smart Contracts

Solid State Drives

Threat Hunting

Threat Intelligence

Virtual Private Cloud (VPC)

Wireless LAN

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Creative Collaboration

Customer Success

Digital Content Creation

Digital Signage

Email Marketing

Marketing Analytics

Marketing Automation

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Field Service Management

Meeting Room Booking

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Gamification

Sales

Construction Management

Equipment Rental

Homeowner's Association (HOA) Management

InsurTech

Insurance Suites

Investment Portfolio Management

Tax Practice Management

Vertical-Specific

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According to Genpact, Virtual Adjusting & Inspection is a digital solution designed to streamline the insurance claims inspection, estimation, and fulfillment process. This product is tailored for property and casualty insurers, insurance claims adjusters, claims managers, underwriters, and insurance agents/brokers. It aims to enhance efficiency and accuracy in the insurance industry.

## Key Features

**Instant digital inspection**: The product offers a mobile website tool that allows adjusters and insured individuals to communicate and share high-definition pictures and videos in real-time. Adjusters can guide insureds through the damage inspection process, facilitating fast-track claim settlement or additional inspection triage if necessary.

**Self-service app**: According to the vendor, the self-service app, uploaded by the insured, guides customers through capturing and uploading photos and videos of damage in the correct order. This streamlined process is particularly useful for fast-track and low-severity claims, aiming to ensure efficient inspection of damages.

**Photo-only inspection**: The product utilizes a network of over 20,000 photo field inspectors, allowing for immediate response inspections. Both photos and videos of damage can be captured, forming part of the end-to-end smart claims approach built on the Genpact Cora platform.

**Technical inspections**: Genpact Virtual Adjusting & Inspection boasts a team of over 2,000 credentialed and licensed adjusters across the United States. These professionals are vetted for experience and trained in the required inspection software. They can capture photos, videos, measurements, and the full scope of damages, with assignments triaged based on severity and experience level.

**Estimates**: A centralized team of adjusters is responsible for writing estimates based on photos, videos, and the scope of damages obtained in the field. The product utilizes industry-standard software such as Xactimate and XactAnalysis Workflow for property claims and CCC for auto claims. Estimates are written in accordance with each carrier's guidelines.

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Genpact Virtual Adjusting & Inspection

Inspection

Genpact

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Genpact Virtual Adjusting & Inspection
Formerly OnSource

Overview

What is Genpact Virtual Adjusting & Inspection?