Gensuite

Users of the Benchmark platform have found it easy to enter incidents and corrective actions, providing them with visibility into the status of these issues. Although some users have experienced challenges with the user interface, especially for less frequent users, causing stumbling, overall Benchmark is considered the best platform for EHS management. It offers a good balance of features, functionality, and value. HEICO, for example, has had a positive experience with the Benchmark Team who are responsive and accommodating to their requests.

On the other hand, Gensuite has received mixed reviews from its users. While customers appreciate the excellent customer service and responsive account representatives, there are frustrations expressed by users regarding unresolved pain points and the inability to run reports. Some users have complained about inconsistent and unreliable data in Gensuite, as well as the lack of expected features and functionality. These users want Gensuite to focus on functionality and consistency rather than cosmetic changes. Additionally, some users have experienced issues with metrics, mobile applications, offline functionality, and barcodes in Gensuite.

However, despite these challenges, Gensuite is praised for its comprehensive nature and its ability to enhance productivity and decision-making for EHS professionals. Users have been able to digitize their EHS programs using Gensuite, allowing for easier management and tracking of activities across multiple buildings on campus. The software's data mining feature has also been highly praised as it enables users to identify common trends throughout different departments. Moreover, Gensuite's modules are well-designed with a common structure making it user-friendly and easy to learn new applications.

In conclusion, while benchmark is favored for its overall performance in EHS management, Gensuite has proven to be a valuable tool for organizations aiming to achieve complete compliance with Quality and HSE programs. It empowers individual employees to report compliance requirements easily and enables organizations to create workflows tailored to their specific needs. Gensuite provides a comprehensive solution for managing safety programs and generating key MIS indicators in various industries.