Genuity: Fast Adoption, Easy-to-Use, and All-in-One Backend Solution
Use Cases and Deployment Scope
When dealing with multiple vendors, locations, and hundreds of IT assets and licenses, we struggled to keep up-to-date with tasks and actionable items. Manual record keeping also didn't allow us to have a consolidated view of the status of our IT assets and how they are distributed geographically. We use Genuity daily for Asset Management, Telecom expense management, Vendor Management, and IT HelpDesk roles. Genuity has made tedious and manual work easy to automate with easy tracking and reporting features. Our staff is able to raise their questions and queries which can be handled by the right support staff and not be left unsolved. Genuity is just easy.
Pros
- Time Expense Management
- Vendor Management
- IT Helpdesk
- IT Asset Management
Cons
- Ability to customize the view/dashboards even more
- Ability to easily import large sets of old records using templates/predefined formats
- Ability to attach documents/photos/additional paperwork with each asset
Most Important Features
- Time Expense tracking and management
- IT Help Desk - Ticketing system with various levels of support and issue resolution
- IT Asset Management
Return on Investment
- IT staff handles open issues and tickets faster and nothing is missed.
- IT Admin is able to track all assets across all geographies. Physical visits have changed to virtual tracking and management.
- The workforce is happy with paperless Asset Management including a clear assignment and returns policy.
Other Software Used
monday.com, Classy, WordPress, LastPass for Business, NordVPN
