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GEP SMART

GEP SMART

Overview

What is GEP SMART?

GEP SMART is a procurement platform, meant as an end-to-end unified procurement solution that provides synergy between finance and purchasing and process fluidity.

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Recent Reviews

Global Customer Review

7 out of 10
September 24, 2019
Incentivized
We currently use GEP SMART P2P modules in North America and European commercial sites (one manufacturing site) and the sourcing module is …
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Pricing

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What is GEP SMART?

GEP SMART is a procurement platform, meant as an end-to-end unified procurement solution that provides synergy between finance and purchasing and process fluidity.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is GEP SMART?

GEP SMART is an AI-powered, cloud-native software for direct and indirect procurement that offers comprehensive source-to-pay functionality in one platform, inclusive of spend analysis, sourcing, contract management, supplier management, procure-to-pay, savings project management and savings tracking, invoicing and other related functionalities.


GEP SMART Features

  • Supported: Complete Source-to-Pay Functionality
  • Supported: Enterprise-wide Spend Management
  • Supported: Best-in-Class User Experience and Adoption
  • Supported: AI-Powered Digital Transformation
  • Supported: Single Source of Truth for All Enterprise Data

GEP SMART Screenshots

Screenshot of Landing PageScreenshot of Create Tasks and DocumentsScreenshot of Manage TasksScreenshot of Analytical ReportsScreenshot of Savings Projects - Tracking ResultsScreenshot of Spend DashboardScreenshot of Guided Buying

GEP SMART Videos

GEP Software: Intelligent Automation for Next-Level Procurement and Supply Chain Performance
When it comes to procurement, software and needs can be massively varied. From large and complex needs like larger enterprises to smaller and simpler processes - tools like Procurify, Coupa, GEP Smart, or SAP Ariba can meet and exceed business needs.

GEP SMART Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesNorth America, EMEA, APAC
Supported LanguagesEnglish, Spanish, French, German, Mandarin, Thai

Frequently Asked Questions

GEP SMART is a procurement platform, meant as an end-to-end unified procurement solution that provides synergy between finance and purchasing and process fluidity.

Coupa, Ivalua Source-to-Pay, and Zycus Procure to Pay are common alternatives for GEP SMART.

Reviewers rate Usability highest, with a score of 7.1.

The most common users of GEP SMART are from Enterprises (1,001+ employees).

GEP SMART Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)0%
Mid-Size Companies (51-500 employees)0%
Enterprises (more than 500 employees)100%
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Comparisons

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Reviews and Ratings

(25)

Attribute Ratings

Reviews

(1-2 of 2)
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Score 8 out of 10
Vetted Review
Verified User
Incentivized
SMART by GEP (S2C) is used by all procurement professionals at my company in order to facilitate sourcing events, and author/store contracts once executed. This resolves visibility issues we have as we don't have a single instance of backend systems such as P2P or ERP so having a single instance of S2C helps to search for sourcing events and fully executed procurement contracts across all locations.
  • SMART is flexible and scalable.
  • The account team is there to listen client concerns and business needs.
  • The engineering team is willing to share their concepts in development and vet with their clients prior to production release. They value client feedback.
  • GEP has a lot of progressive thinkers and is willing to invest in new technology trends such as AI, Machine Learning, digital adoption, etc.
  • SMART tends to be too client-focused. This can be a strength while too client-focused approach would not work well as GEP is gaining diverse clients from different verticals. Some functionality was developed for a specific client and it was pushed to production for general clients to use. At the time, SMART was missing some basic functionality and the engineering team was too busy to react to specific enhancement requests from a small pool of clients that it didn't have time to work on basic functionality.
  • Generally speaking, SMART is easy to use, but it needs to improve its UI. Some icons are hard to see (web accessibility issues) and not logically placed. Their placement of icons or action menus is not intuitive and will need to be enhanced. I expect GEP to hire professional UX/UI experts to revamp their UX similar to more prevalent apps out there as many users are used to performing certain actions in an app in a certain way. For example, in terms of search functionality, many users are used to how Google search results were displayed and returned. I understand that searching is not GEP's core competency, but users are expecting search functionality to behave like Google search as that is what they are used to. Highly recommend GEP to leverage best practices, market trends, end-user behavioral analysis, etc. when developing logic for functionality.
  • SMART user guides and release notes will have to be revamped. Oftentimes, their user guides and release notes are not available, or poorly put together with typos. This is an area GEP will have to invest in and bring a technical writer to develop step by step user guides and release notes (before and after screenshots would be much appreciated) to help those who manage SMART so administrators have a clear understanding of logic and how-to prior to new functionality introduction.
Please see my comments entered in Pros and Cons.
We only have the source to contract (S2C) portion of SMART. I would like S2C to be more integrated as different modules are still owned by different groups and I see that many inconsistencies.
  • It helps users to better project manage their sourcing events and contract negotiations.
  • Gained visibility across different locations is definitely a positive thing.
Based on my experience, even though there are areas of improvement, GEP SMART usability is much better than other similar applications currently available. Also, GEP's willingness to work with their clients is definitely a plus.
It took us 6 months to go live from the formal project kick-off. Although SMART is a SaaS-based plug and play application, University of California being a public higher education, there were additional compliance-related matters that need to be vetted and with UC's partnership to roll out SMART to its sister university system, California State University, made the implementation more complex and difficult. Otherwise, the implementation timeline would have been much shorter.
I am not sure if GEP has perfected its API integration process. For example, we had to have GEP build an integration to a legacy P2P system, and the connection between two systems tends to break frequently and we have to constantly work with GEP to fix the issue. Also, we looked at an opportunity to integrate AdobeSign as a way to electronically sign contracts. That integration, per GEP, should have been an easy integration, didn't go too well and our governance board voted not to move forward. It was missing key AdobeSign functionality. Since then, GEP built native integrations for AdobeSign and DocuSign. We are hoping to review those options in near future.
Overall SMART performance is ok, but our users frequently experience delayed page load, reports take a while to complete or fail to complete. This issue is getting worse as we are all working remotely. It would be helpful for GEP to enhance the performance for fast response time.
We have competitively bid to select GEP and based on the evaluation criteria and pricing proposed, we felt that GEP had the most potential and willingness to work with us. In terms of functionality, I personally think Ariba and Jaggaer have more mature products, but many of those functionalities are considered as bells and whistles which we will not use while we have to pay for them. Hence, GEP was definitely had the best value during the selection process.
No. We have internal resources providing the first line of support. They will be escalating to GEP Support, and it's been working well for us. So, it is not necessary for us to purchase premium support.
Yes
Typically, a bug was reported, GEP can address it relatively quickly, but at times, they have to send to the Engineering to resolve it. That will take a few days to a few weeks.
Their Customer Success team is great to work with. The Account Manager (Michelle Bramski), and the Technical Account Manager (Satish Parmar) are extremely good to work with and very very knowledgeable.
Overall, I am satisfied with GEP Support.
300
We have about 300 power license users that are procurement professionals. We also have 200,000 with business user licenses to view contracts.
4
We have two business system analysts supporting the help desk, one product manager, and one associate director to oversee the program.
  • Publish RFx for competitive bidding
  • Contract repository for document retention and central contract storage
  • Analytical reporting and dashboards
  • Leverage vision dashboards for better workload management and Visual representation of total contracts under management
  • Rolling out the e-auction functionality to users.
At this time, GEP SMART is at the steady phase, and processes are mapped. Hence, not renewing would impose additional burden for the organization.
Yes
We had a sourcing technology that didn't fit for higher education, and the contract module was only used as a repository.
  • Price
  • Product Usability
We have uses quality 75% and pricing 25% (Best Value methodology) in our evaluation criteria.
We will likely to use the same selection process, but with additional emphasis on user experience and how easy it is to integrate with other existing systems.
  • Implemented in-house
No
Change management was a major issue with the implementation
It would have been better if we approached it in a phased manner instead of the big bang approach. Once the production site was ready to go, we had to visit our locations to do hands-on training, and continue to do refresher training semi-annually. The semi-annual refresher training is on hold and delivered virtually in a smaller scale amid the pandemic.
  • Bugs - we recorded closer to 500 bugs as we were the first client to be on 2.0
  • Inconsistent UI between modules. It is still an issue for us.
Although we had encountered many bugs, GEP was able to address them quickly, and sent a technical person to sit in our hands-on training sessions to address bugs efficiently.
  • Guidelines in RFx
  • Loading of pre-signed contracts
  • Discussion forum in RFx
  • Integration with Office 365 in Contracts
  • Gaps as GEP transitioned from Microstrategy to Insights & Vision
Yes, but I don't use it
Score 8 out of 10
Vetted Review
Verified User
Incentivized
GEP SMART is used primarily by the procurement function to understand spending across the company, but also by our finance and audit teams to answer specific queries relating to transactional spend including investigations, and to support audit planning.
  • Great user interface and visualisation of data.
  • Easy interrogation and drill down into data.
  • Simple reporting tools for extraction of relevant data.
  • Faster turnaround for data enrichment which currently takes over a month after the data transfer.
  • Improved use of artificial intelligence to automate and improve the quality of the data cleansing activity.
We currently only use the spend analytics functionality of the tool but have assessed the tool for broader application functionality. We found that the usability of each module was good, the consistency of user interface design between modules could be improved. One area of strength is the ability to cut and dice the spend cube by the supplier, category, management unit, or any other selection and then drill further and further down into the data.
We only use a single module of GEP SMART, but our analysis has shown that the benefits of having a single integrated platform are significant. The challenge of integrating data across different sources to pay applications is enormous and requires executive commitment for significant investment in data standards, data quality, and data cleansing. Without this commitment, many best-of-breed choices will fail to deliver the full benefits.
  • Before we had GEP SMART, we were simply unable to analyze and report on our external spending and often had to rely on suppliers to tell us how much we were spending with them.
  • Our category teams now have more informed discussions with our business leaders because of the information available within the tool.
The application is highly usable, but there are some parts of the design that could be improved such as the layout and scaling on the pages, the amount of unused white space within the interface, and the consistency of the interface between modules.
Our project actually took nearly 2 years to start delivering results but this was because we had to pause the implementation for over a year whilst we dealt with the problems in our data. GEP was very patient during this period and once the tool had been implemented, we started to see new insights emerging within a few months.
Prior to implementing GEP, we were simply unable to interrogate our ERPs to obtain the spend data that we needed. Most of the work required to implement the tool was in understanding the customisations that we have made to our applications and our processes so that we could understand the data in the tool. The work to integrate between the applications was relatively easy once we understood the application designs.
During implementation, we were very careful to test the performance of the tool from multiple global locations and most of the issues turned out to be about the network performance rather than the tool. We have a very large dataset within GEP and despite that, the queries and reports are relatively fast and we do not have complaints from end-users about timeouts or delays. We have also not experienced any delays in integrated systems.
At the time of selection, about 4 years ago, GEP offered the best balance of usability, functionality, cost, and partnering for our needs. Since then we have re-evaluated the market and there are now other vendors that offer a better mix, together with a superior innovation roadmap. For this reason, we recently selected an alternative vendor for the replacement of our current Ariba source to the contract suite.
Did not purchase premium support as we felt the standard service offering was good enough for our needs and this was found to be accurate post implementation.
No
The GEP Support team frequently goes above and beyond to understand our business and help us to maximise the value from their solution.
The support team is responsive, smart, and knowledgeable about their product and about our business needs. They are also flexible to respond to questions and find solutions to our requirements.
500
Procurement, Finance, Internal Audit, and Supply Chain.
With the support provided by GEP, we find that we require only minimal internal support for the tool. Our users can interact directly with GEP to get the answers they need, we need to do testing of new product releases and some change management for end-users as well as ensure that the spend data is accurately transferred to their platform but that's all. GEP helps us with training users and all other types of support.
  • Spend data classification.
  • Spend data visualisation.
  • Spend data insights.
The tool is fantastic, but we are investigating a broader spend management solution at the moment which may mean we look in a different direction for this capability, most likely internally developed.
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