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GetFeedback

GetFeedback

Overview

What is GetFeedback?

GetFeedback from Momentive is a customer feedback solution designed to be easy-to-use, and measure the voice of the customer so companies can take action and provide an exceptional experience.

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Recent Reviews

TrustRadius Insights

GetFeedback by Zen is a versatile software tool that is used in various industries and departments for a wide range of purposes. One of …
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We love GetFeedback

9 out of 10
December 13, 2018
Incentivized
We use GetFeedback for surveys to gauge the success of our completed projects. It is great for this purpose as it gathers quick feedback …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Themes (9)
    10.0
    100%
  • Changes to live survey (9)
    10.0
    100%
  • Question design help (9)
    10.0
    100%
  • Multiple question types (9)
    10.0
    100%
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Pricing

View all pricing

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $20 per month
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Product Demos

GetFeedback Demo Part 2

YouTube

Video GetFeedback Demo

YouTube

GetFeedback Demo

YouTube

GetFeedback Demo

YouTube
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Features

Survey Format & Appearance

Features related to the type, look & feel of surveys.

10
Avg 7.8

Survey Content

Features related to the content (media, question types, answer types, etc) of surveys.

10
Avg 8.6

Survey Logic

Features related to survey flow, or the logic that directs survey question order.

10
Avg 8.3

Survey Reporting & Analytics

Features related to reporting & analytics for survey results.

9
Avg 8.2

Survey Administration & Security

Features related to administration & security for survey tools and data.

10
Avg 8.4

Survey Distribution

Features related to the distribution of surveys.

8
Avg 8.1
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Product Details

What is GetFeedback?

GetFeedback Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

GetFeedback from Momentive is a customer feedback solution designed to be easy-to-use, and measure the voice of the customer so companies can take action and provide an exceptional experience.

GetFeedback starts at $20.

Reviewers rate Survey templates and Themes and Custom logo/branding highest, with a score of 10.

The most common users of GetFeedback are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(33)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

GetFeedback by Zen is a versatile software tool that is used in various industries and departments for a wide range of purposes. One of the key use cases of GetFeedback is in recruitment, where it is employed by hiring teams to assess and qualify new job applicants through surveys. This enables organizations to gather valuable insights into each candidate's skills, experience, and suitability for the role.

Additionally, corporate training teams rely on GetFeedback to collect feedback from trainees after each training session. This helps them understand how effective the training was and make necessary adjustments to improve future sessions.

Human resources departments also benefit from using GetFeedback for employee stratification and employee recognition programs. By utilizing surveys, they are able to gather feedback from employees and nominate outstanding performers for recognition.

Another significant use case of GetFeedback is lead qualification. The Solution Builder App allows sales teams to qualify leads through the use of surveys. This enables them to better understand potential customers' needs, preferences, and pain points, helping them tailor their approach and improve conversion rates.

Furthermore, GetFeedback plays a crucial role in gathering customer feedback and sentiment analysis. It serves as the primary survey tool for Zen, allowing businesses to collect valuable insights about their customers' experiences with products, services, and support. The software offers customization options that help maintain brand consistency while delivering a consistent user experience.

However, there are some challenges associated with using GetFeedback. Duplicate responses can be a pain point, requiring constant reconciliation. Despite these limitations, GetFeedback remains a popular choice among users as it provides an easy-to-use interface, seamless integration with Salesforce, and the ability to generate valuable feedback quickly.

In summary, GetFeedback is a versatile tool that addresses various needs across organizations. From recruiting and corporate training to lead qualification and customer feedback collection, this software offers valuable solutions for improving processes and decision-making based on user input.

Users recommend thoroughly evaluating the software's ability to seamlessly integrate with CRM platforms and effectively establish survey points throughout the entire customer journey. It is advised to carefully consider the aesthetic appeal and data summarization capabilities of the software as essential criteria in determining whether it meets the requirements. Users also suggest performing benchmarking against other vendors, with GetFeedback standing out as a robust competitor, particularly when compared to SurveyMonkey. They highly recommend trying out the product in a demo environment before implementing it publicly.

Attribute Ratings

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
Simon Whight | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
GetFeedback, by SurveyMonkey, is being used for two purposes: 1) to provide a CX platform, 2) to be integrated to Salesforce. It is currently being used across many divisions at Zen with an eye for using it for internal purposes.
  • Great integration with Salesforce
  • Fantastic looking surveys
  • Incredible time to delivery - this is fast to spin up and use
  • I would like to see some of the browser based analytics available in Salesforce
  • Continue working on the Salesforce installed package - it is great, but lots of potential here where nobody is really exploiting
The Salesforce integration is fantastic. I have seen it evolve over the years and it is clear there is some considered investment going on here. In its first guise, the integration was fine at pushing survey response data to objects of your choosing. More recently, the integration has introduced a managed package, which has brought a really flexible object structure to what GetFeedback, by SurveyMonkey writes to. In a nutshell, you get a Survey -> Response -> Answer three tiered structure, meaning that you don't have to configure every time you mix up your survey design to b more complex. Finally, the forthcoming managed package is now being updated to bring a nice home page with it, with some nice top down analytics. This is great stuff and brings a lot of hope for the future of the platform. That Salesforce use it as their preferred surveying platform over their own on platform one is telling.
Survey Format & Appearance (3)
100%
10.0
Survey templates
100%
10.0
Themes
100%
10.0
Custom logo/branding
100%
10.0
Survey Content (3)
100%
10.0
Changes to live survey
100%
10.0
Question design help
100%
10.0
Multiple question types
100%
10.0
Survey Logic (1)
100%
10.0
Survey logic flexibility
100%
10.0
Survey Reporting & Analytics (5)
90%
9.0
Response tracking
100%
10.0
Data export
100%
10.0
Standard reports
90%
9.0
Custom reports
80%
8.0
Analytics
80%
8.0
Survey Integrations
N/A
N/A
Survey Automation
N/A
N/A
Survey Distribution (2)
35%
3.5
Vendor-offered crowdsourcing
N/A
N/A
Respondent restrictions
70%
7.0
Survey Administration & Security (2)
100%
10.0
Access controls
100%
10.0
Compliance
100%
10.0
  • We went from having no CX statistics to having CX statistics
  • We are now able to take strategic action based on fluctation in CX
  • We are able to use CX in order to differentiate to competitors in marketing
Satmetrix actually replaced GetFeedback, by SurveyMonkey at my previous company with a lot of objection from myself. The rationale was: wanted quicker survey deployment and better analytics, neither of which was solved by bringing in Satmetrix as the issues were architectural around the self-built IP and NOT GetFeedback, which did precisely what it could with the data it had. Much like other NICE products I have encountered, the synergy with Salesforce is labored and incredibly challenging to get up and running. There was a lot of heavy lifting to get the two platforms to work with each other and the sentiment that I got from Satmetrix was that it wanted to be the centre of the CX world and would be much happier if Salesforce didn't exist. This is great if you a company that is solely marketeers but terrible if you want to leverage and use the multifaceted capabilities of CX strategies.
Copado, OwnBackup, Social Studio, Vlocity for Communications & Media
It is incredibly straightforward to use. Setup time is hours to days. When it is up and running, you can forget it exists. The Lightning Platform integration then starts to provide many options around creative use of the tools. It becomes more about where you can extend to your hearts content. Lightning App developers will have a great time here.
Honestly, I have had little need for support. The platform isn't one that comes with issues and problems hand in hand. If I have spoken to support, they have kept me up to date well.
25
Hard to quantify. The Salesforce team are approached by stakeholders around the business looking to get CX initiatives spun up, the metrics used go right up to C-Level. Actual users - currently only two people actually get in to configure the platform. It is very light touch though, so this is a good thing.
2
Myself and one other. While I am an architect, I'm pretty much the GetFeedback evangelist, so I'm approached for design and delivery. I am hoping to branch this out to more admins.
  • NPS
  • CSAT
  • CES
  • I created a top tier Lightning Application, building on top of the GetFeedback managed package. I would like do more on this front to take the tool into the realm of a truly innovative CX platform in Salesforce
  • Internal CX metrics
I'll keep this running forever!
  • Integration to Salesforce - I cannot stress how plain and straighforward this is
  • Designing surveys - the designer is fairly straightforward and modular - it means you cannot do anything wildly expected with it, but it also means you're quick to deliver
  • So, I filled in these gaps myself: scheduling anniversary emails in Salesforce is really hard, so NPS is really hard. I managed to resolve this using Mass Action Scheduler. This is not a GetFeedback, by SurveyMonkey issue, but I would love to see the managed package go to the next level by going from integration to platform, with this being a feature.
  • The managed package is quite plain out of the box: I spent a lot of time designing a Lightning App, graphics, reporting suite, lightning pages etc. I can see GetFeedback, by SurveyMonkey are going towards this sort of thing with revisions, but you do have to put in a bit of effort to get the level of finish you want.
Yes
Not to design I don't think, but I wouldn't expect that to be how you'd want to design. The surveys themselves are platform responsive, which is all you need.
  • Salesforce
With your survey, you press the I WANT TO SALESFORCE button and install the managed package, and then everything is great. You may find that amusing, but integration is really straightforward. Make sure you design your surveys well and your URLs have record merge IDs, and everything comes together.
  • Possibly Pardot
  • Maybe Marketing Cloud
There is Pardot capability out of the box, and I would assume you can do things on Marketing Cloud. But, to be honest, as long as everything ends up in Salesforce, you can work from there.
  • AppExchange or similar marketplace
Managed package straight from the tool. It is simple, effective and you can extend it.
It was already easy in its initial basic guise, it is better now, and its getting better in the future. You love to see it.
I did a feedback session with GetFeedback, by SurveyMonkey a year and a half ago around my Lightning App development. These seem to have filtered through into the latest update! I do actually have some great ideas for where the integration could go, but I'll save that for discussions with GetFeedback, by SurveyMonkey!
Karol Clark | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use GetFeedback internally and externally here are a few of the business problems we've been able to solve:
  • Recruiting uses 3 surveys to qualify new job applicants
  • Corporate Training uses it to find out what should be adjusted after each new hire training session
  • Human Resources uses it for employee stratification and employee of the quarter nominations
  • Leads are qualified through the use of what we call our "Solution Builder App"
  • Customers are sent surveys when an opportunity is lost to see what we could've done to secure the business
  • The interface is super easy to use. If you can put together a PowerPoint you can make a survey.
  • The integration with our Salesforce instance is critical. They have done a nice job making the process fairly simple.
  • The customer support I've gotten when I've had to use it was very helpful and friendly.
  • The only real challenge I've encountered is that they don't have a simple way to use a defined drop-down list that is in our CRM.
  • I wish I could get a custom icon for ratings vs. just stars, hearts, circles or numbers. That was not a deal breaker, but it would be kind of cool to have.
  • The process of creating a URL (distributing a Salesforce Aware Survey) to embed in an email template is a little complicated and takes some practice, especially for a novice admin that, at the time, didn't have much experience in adding modifiers and merge fields.
I really haven't found an instance where GetFeedback wasn't well suited. In fact it is one of my favorite SaaS subscriptions we have right after Salesforce. I've even presented the solution at our local Women In Tech networking events. Being a self proclaimed early adopter of new software it was very easy to navigate and get up and running. I was able to teach the software to others inside our company that are technology adverse and they picked it up very quickly.

The surveys are very graphically appealing and the way they are responsive to any devise is critical in this ever increasing mobile world of ours. Being able to brand each survey with our colors and logos was an important factor to us. Being a very small company (under 20 employees) these surveys make us look professional and a lot larger than we are.
Survey Format & Appearance (3)
100%
10.0
Survey templates
100%
10.0
Themes
100%
10.0
Custom logo/branding
100%
10.0
Survey Content (3)
100%
10.0
Changes to live survey
100%
10.0
Question design help
100%
10.0
Multiple question types
100%
10.0
Survey Logic (1)
100%
10.0
Survey logic flexibility
100%
10.0
Survey Reporting & Analytics (3)
66.66666666666667%
6.7
Response tracking
N/A
N/A
Data export
100%
10.0
Standard reports
100%
10.0
Survey Integrations
N/A
N/A
Survey Automation
N/A
N/A
Survey Distribution (2)
50%
5.0
Vendor-offered crowdsourcing
N/A
N/A
Respondent restrictions
100%
10.0
Survey Administration & Security (2)
N/A
N/A
Access controls
N/A
N/A
Compliance
N/A
N/A
  • Our response rate for our lead qualifying survey has been hovering around 55%. That doesn't mean that they complete the entire thing, but at least we are getting some answers back. It also allows us to weed out any leads that are outside of our scope of work. The survey when answered in its entirety gets a lead 13 steps down our customer journey map.
  • The automation of sending out the recruiting survey has allowed our recruiting manager to focus on qualified applicants and has completely eliminated the duplicate data entry of key information that the hiring managers required for determining if a candidate should be scheduled for a phone interview. Over the past year of using this survey we received 145 survey back. That is 145 manual emails that no longer had to be sent out by staff. You do the math on that time savings.
  • The new hire training feedback has allowed internal trainers to understand how to better tailor each session to on-board future employees in a more effective manner. With over 33 different training modules you can imagine how intensive our on-boarding process can be and if we can understand what works and what doesn't this only adds to the effectiveness of each trainer.
At the time of our evaluation we found that the integration with our CRM just wasn't there. The pricing and the ability to customize the templates made the choice to select GetFeedback easy.
3
Marketing
Recruiting
Human Resources
Sales Managers
Executive Team
1
If you can build a PowerPoint and do some simple internet searching, you can use GefFeedback. Making a survey "Salesforce Aware" can be a little tricky for a new admin, but it can be learned. Use the help feature they are very quick to respond.
  • Recruiting - qualifying applicants
  • Lead qualification - giving each Account Executive a little bit more insight on which leads to follow up on and eliminating the leads that do not fall within our core markets
  • Customer satisfaction - this is one of our most recent survey's that we launched (just this week). Our executive team is trying to understand the reasons behind any lost opportunities. I think this one will be the most valuable for us going into 2017.
  • By building in a few project questions on our lead qualification survey we have been able to take some math off the shoulders of our account executives. Our opportunities are project based and each project requires an area calculation to be done before the right solution can be prepared for a customer. Having the customer provide the project dimensions in the unit of measure they choose allows us to push the information through to our CRM and basically start the CPQ process for them.
  • Oh, I am sure there are plenty of other ways we will use it in the future. We just haven't discovered them yet.
We have just renewed our annual license. I don't think we could move the company backwards at this point.
The few times, and I mean few, I have had to reach out to the support staff they were very helpful. I was also lucky enough to meet the developer at a users' conference. His willingness to hear what I had to say was impressive. After understanding his background coming from the CRM world I knew that he knew what we as users needed in the way of integration.
No
It has been so long since I have had to contact support that I can't recall a specific instance. I do remember getting very timely support and I never had to repeat my issue to a support rep even if a different one called or emailed me back. The solutions they provided even though weren't exactly the answers I wanted did give me hope that the product was evolving and additional features and functionality are always being considered.
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