TrustRadius Insights
GetFeedback by Zen is a versatile software tool that is used in various industries and departments for a wide range of purposes. One of …
Starting at $20 per month
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What is GetFeedback?
GetFeedback from Momentive is a customer feedback solution designed to be easy-to-use, and measure the voice of the customer so companies can take action and provide an exceptional experience.
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Popular Features
- Themes (9)10.0100%
- Changes to live survey (9)10.0100%
- Question design help (9)10.0100%
- Multiple question types (9)10.0100%
Pricing
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $20 per month
Product Demos
GetFeedback Demo Part 2
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Video GetFeedback Demo
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GetFeedback Demo
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GetFeedback Demo
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Features
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Product Details
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What is GetFeedback?
GetFeedback Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
GetFeedback from Momentive is a customer feedback solution designed to be easy-to-use, and measure the voice of the customer so companies can take action and provide an exceptional experience.
GetFeedback starts at $20.
Reviewers rate Survey templates and Themes and Custom logo/branding highest, with a score of 10.
The most common users of GetFeedback are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings
(33)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
GetFeedback by Zen is a versatile software tool that is used in various industries and departments for a wide range of purposes. One of the key use cases of GetFeedback is in recruitment, where it is employed by hiring teams to assess and qualify new job applicants through surveys. This enables organizations to gather valuable insights into each candidate's skills, experience, and suitability for the role.
Additionally, corporate training teams rely on GetFeedback to collect feedback from trainees after each training session. This helps them understand how effective the training was and make necessary adjustments to improve future sessions.
Human resources departments also benefit from using GetFeedback for employee stratification and employee recognition programs. By utilizing surveys, they are able to gather feedback from employees and nominate outstanding performers for recognition.
Another significant use case of GetFeedback is lead qualification. The Solution Builder App allows sales teams to qualify leads through the use of surveys. This enables them to better understand potential customers' needs, preferences, and pain points, helping them tailor their approach and improve conversion rates.
Furthermore, GetFeedback plays a crucial role in gathering customer feedback and sentiment analysis. It serves as the primary survey tool for Zen, allowing businesses to collect valuable insights about their customers' experiences with products, services, and support. The software offers customization options that help maintain brand consistency while delivering a consistent user experience.
However, there are some challenges associated with using GetFeedback. Duplicate responses can be a pain point, requiring constant reconciliation. Despite these limitations, GetFeedback remains a popular choice among users as it provides an easy-to-use interface, seamless integration with Salesforce, and the ability to generate valuable feedback quickly.
In summary, GetFeedback is a versatile tool that addresses various needs across organizations. From recruiting and corporate training to lead qualification and customer feedback collection, this software offers valuable solutions for improving processes and decision-making based on user input.
Users recommend thoroughly evaluating the software's ability to seamlessly integrate with CRM platforms and effectively establish survey points throughout the entire customer journey. It is advised to carefully consider the aesthetic appeal and data summarization capabilities of the software as essential criteria in determining whether it meets the requirements. Users also suggest performing benchmarking against other vendors, with GetFeedback standing out as a robust competitor, particularly when compared to SurveyMonkey. They highly recommend trying out the product in a demo environment before implementing it publicly.
Attribute Ratings
Reviews
(1-9 of 9)Companies can't remove reviews or game the system. Here's why
Score 10 out of 10
Vetted Review
Verified User
- We went from having no CX statistics to having CX statistics
- We are now able to take strategic action based on fluctation in CX
- We are able to use CX in order to differentiate to competitors in marketing
December 13, 2018
We love GetFeedback
- It's helped us improve our product delivery and increase customer satisfaction
December 04, 2018
Using GetFeedback in Higher Education
- Streamlined assessments have dramatically increased survey response rates from less than 15% to over 40% for standard surveys.
- Admission application reference forms via GetFeedback has lessened need for an additional third-party solution to manage references.
April 27, 2018
Use GetFeedback!
- Quality data
- No usability friction
- Efficiency
March 28, 2018
Great product, would recommend
- Got great data from our merchants that allowed us to adapt our strategies
January 30, 2018
Looks Nice, Limited Functionality
- It helped us get started with Salesforce integrations
- It has helped us gather survey data from a variety of sources
- Allowed us to measure our success by asking customers the questions every business wants to know the answer to - what's working?
May 18, 2017
GetFeedback from your entire customer base!
- Consolidated all surveys under a single vendor
- Greater response rate
- More data on our customers
- Ease of reporting when it is all pulled into SFDC
September 09, 2016
GetFeedback - Hurry up and Get it. You'll love the Feedback (and your response rate)!
- Our response rate for our lead qualifying survey has been hovering around 55%. That doesn't mean that they complete the entire thing, but at least we are getting some answers back. It also allows us to weed out any leads that are outside of our scope of work. The survey when answered in its entirety gets a lead 13 steps down our customer journey map.
- The automation of sending out the recruiting survey has allowed our recruiting manager to focus on qualified applicants and has completely eliminated the duplicate data entry of key information that the hiring managers required for determining if a candidate should be scheduled for a phone interview. Over the past year of using this survey we received 145 survey back. That is 145 manual emails that no longer had to be sent out by staff. You do the math on that time savings.
- The new hire training feedback has allowed internal trainers to understand how to better tailor each session to on-board future employees in a more effective manner. With over 33 different training modules you can imagine how intensive our on-boarding process can be and if we can understand what works and what doesn't this only adds to the effectiveness of each trainer.