TrustRadius Insights
GetFeedback by Zen is a versatile software tool that is used in various industries and departments for a wide range of purposes. One of …
Starting at $20 per month
View PricingOverview
What is GetFeedback?
GetFeedback from Momentive is a customer feedback solution designed to be easy-to-use, and measure the voice of the customer so companies can take action and provide an exceptional experience.
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Themes (9)10.0100%
- Changes to live survey (9)10.0100%
- Question design help (9)10.0100%
- Multiple question types (9)10.0100%
Pricing
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $20 per month
Product Demos
GetFeedback Demo Part 2
YouTube
Video GetFeedback Demo
YouTube
GetFeedback Demo
YouTube
GetFeedback Demo
YouTube
Features
Return to navigation
Product Details
- About
- Tech Details
- FAQs
What is GetFeedback?
GetFeedback Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
GetFeedback from Momentive is a customer feedback solution designed to be easy-to-use, and measure the voice of the customer so companies can take action and provide an exceptional experience.
GetFeedback starts at $20.
Reviewers rate Survey templates and Themes and Custom logo/branding highest, with a score of 10.
The most common users of GetFeedback are from Mid-sized Companies (51-1,000 employees).
Comparisons
Compare with
Reviews and Ratings
(33)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
GetFeedback by Zen is a versatile software tool that is used in various industries and departments for a wide range of purposes. One of the key use cases of GetFeedback is in recruitment, where it is employed by hiring teams to assess and qualify new job applicants through surveys. This enables organizations to gather valuable insights into each candidate's skills, experience, and suitability for the role.
Additionally, corporate training teams rely on GetFeedback to collect feedback from trainees after each training session. This helps them understand how effective the training was and make necessary adjustments to improve future sessions.
Human resources departments also benefit from using GetFeedback for employee stratification and employee recognition programs. By utilizing surveys, they are able to gather feedback from employees and nominate outstanding performers for recognition.
Another significant use case of GetFeedback is lead qualification. The Solution Builder App allows sales teams to qualify leads through the use of surveys. This enables them to better understand potential customers' needs, preferences, and pain points, helping them tailor their approach and improve conversion rates.
Furthermore, GetFeedback plays a crucial role in gathering customer feedback and sentiment analysis. It serves as the primary survey tool for Zen, allowing businesses to collect valuable insights about their customers' experiences with products, services, and support. The software offers customization options that help maintain brand consistency while delivering a consistent user experience.
However, there are some challenges associated with using GetFeedback. Duplicate responses can be a pain point, requiring constant reconciliation. Despite these limitations, GetFeedback remains a popular choice among users as it provides an easy-to-use interface, seamless integration with Salesforce, and the ability to generate valuable feedback quickly.
In summary, GetFeedback is a versatile tool that addresses various needs across organizations. From recruiting and corporate training to lead qualification and customer feedback collection, this software offers valuable solutions for improving processes and decision-making based on user input.
Users recommend thoroughly evaluating the software's ability to seamlessly integrate with CRM platforms and effectively establish survey points throughout the entire customer journey. It is advised to carefully consider the aesthetic appeal and data summarization capabilities of the software as essential criteria in determining whether it meets the requirements. Users also suggest performing benchmarking against other vendors, with GetFeedback standing out as a robust competitor, particularly when compared to SurveyMonkey. They highly recommend trying out the product in a demo environment before implementing it publicly.
Attribute Ratings
Reviews
(1-1 of 1)Companies can't remove reviews or game the system. Here's why
Score 10 out of 10
Vetted Review
Verified User
GetFeedback, by SurveyMonkey, is being used for two purposes: 1) to provide a CX platform, 2) to be integrated to Salesforce. It is currently being used across many divisions at Zen with an eye for using it for internal purposes.
- Great integration with Salesforce
- Fantastic looking surveys
- Incredible time to delivery - this is fast to spin up and use
- I would like to see some of the browser based analytics available in Salesforce
- Continue working on the Salesforce installed package - it is great, but lots of potential here where nobody is really exploiting
100%
10.0
100%
10.0
100%
10.0
90%
9.0
N/A
N/A
N/A
N/A
35%
3.5
100%
10.0
- We went from having no CX statistics to having CX statistics
- We are now able to take strategic action based on fluctation in CX
- We are able to use CX in order to differentiate to competitors in marketing
Satmetrix actually replaced GetFeedback, by SurveyMonkey at my previous company with a lot of objection from myself. The rationale was: wanted quicker survey deployment and better analytics, neither of which was solved by bringing in Satmetrix as the issues were architectural around the self-built IP and NOT GetFeedback, which did precisely what it could with the data it had. Much like other NICE products I have encountered, the synergy with Salesforce is labored and incredibly challenging to get up and running. There was a lot of heavy lifting to get the two platforms to work with each other and the sentiment that I got from Satmetrix was that it wanted to be the centre of the CX world and would be much happier if Salesforce didn't exist. This is great if you a company that is solely marketeers but terrible if you want to leverage and use the multifaceted capabilities of CX strategies.
25
Hard to quantify. The Salesforce team are approached by stakeholders around the business looking to get CX initiatives spun up, the metrics used go right up to C-Level. Actual users - currently only two people actually get in to configure the platform. It is very light touch though, so this is a good thing.
2
Myself and one other. While I am an architect, I'm pretty much the GetFeedback evangelist, so I'm approached for design and delivery. I am hoping to branch this out to more admins.
- NPS
- CSAT
- CES
- I created a top tier Lightning Application, building on top of the GetFeedback managed package. I would like do more on this front to take the tool into the realm of a truly innovative CX platform in Salesforce
- Internal CX metrics
- Integration to Salesforce - I cannot stress how plain and straighforward this is
- Designing surveys - the designer is fairly straightforward and modular - it means you cannot do anything wildly expected with it, but it also means you're quick to deliver
- So, I filled in these gaps myself: scheduling anniversary emails in Salesforce is really hard, so NPS is really hard. I managed to resolve this using Mass Action Scheduler. This is not a GetFeedback, by SurveyMonkey issue, but I would love to see the managed package go to the next level by going from integration to platform, with this being a feature.
- The managed package is quite plain out of the box: I spent a lot of time designing a Lightning App, graphics, reporting suite, lightning pages etc. I can see GetFeedback, by SurveyMonkey are going towards this sort of thing with revisions, but you do have to put in a bit of effort to get the level of finish you want.
Yes
Not to design I don't think, but I wouldn't expect that to be how you'd want to design. The surveys themselves are platform responsive, which is all you need.
- Salesforce
With your survey, you press the I WANT TO SALESFORCE button and install the managed package, and then everything is great. You may find that amusing, but integration is really straightforward. Make sure you design your surveys well and your URLs have record merge IDs, and everything comes together.
- Possibly Pardot
- Maybe Marketing Cloud
There is Pardot capability out of the box, and I would assume you can do things on Marketing Cloud. But, to be honest, as long as everything ends up in Salesforce, you can work from there.
- AppExchange or similar marketplace
Managed package straight from the tool. It is simple, effective and you can extend it.
I did a feedback session with GetFeedback, by SurveyMonkey a year and a half ago around my Lightning App development. These seem to have filtered through into the latest update! I do actually have some great ideas for where the integration could go, but I'll save that for discussions with GetFeedback, by SurveyMonkey!