GetResponse

Overview

Reviews

Great tool with amazing capabilities!

8
I truly enjoy using GetReponse. I love the new data dashboard that was recently implemented and it is also a very good tool for list …
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Good service, but not my favorite.

7
We used GetResponse as an email marketing platform for about 6 months. It addressed our need for an email automation service. The main …
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GetResponse Review

7
We are using GetResponse for creating landing pages, capturing user responses, and it is also very useful for doing analytics. Also we are …
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Not for me but see for yourself.

6
We used GetResponse for email marketing and webinars. It's an ok tool but we decided to discontinue using it and try another service. …
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GetResponse: Definitely worth trying

8
We use GetResponse for our clients to help their local businesses. We send out sales newsletters, holiday greetings and holiday promotions …
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Popular Features

View all 20 features

Email deliverability reporting (43)

9.1
91%

Dashboards (22)

8.6
86%

WYSIWYG email editor (21)

8.5
85%

Mobile optimization (22)

8.4
84%

Reviewer Pros & Cons

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Pricing

View all pricing

Basic

$10.46

Cloud
*per month

Plus

$34.15

Cloud
*per month

Professional

$69.00

Cloud
*per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $15 per month

Features Scorecard

Email & Online Marketing

8.6
86%

Reporting & Analytics

8.2
82%

Pre-Send Testing

8.6
86%

Product Details

What is GetResponse?

GetResponse is an online marketing platform optimized for use by small businesses. It provides tools which support email marketing, autofunnel, landing pages, marketing automation, webinars, autoresponders, and enterprise marketing needs. Its key email marketing features allow users to send email newsletters, campaigns, online surveys, and follow-up autoresponders.

GetResponse is designed to be an all-in-one online marketing tool which unifies email marketing and online campaign management tools for managing sales, maximizing ROI, and using online marketing effectively.

Key Integrations
  • Magento
  • Salesforce
  • WordPress
  • Facebook
  • Slack
  • PayPal
  • Stripe
  • BigCommerce
  • Shopify
  • WooCommerce
  • Etsy
  • PrestaShop

GetResponse Integrations

GetResponse Competitors

GetResponse Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Alternatives

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Frequently Asked Questions

What is GetResponse?

GetResponse is an online marketing platform optimized for use by small businesses. It provides tools which support email marketing, autofunnel, landing pages, marketing automation, webinars, autoresponders, and enterprise marketing needs.

How much does GetResponse cost?

GetResponse starts at $15.

What are GetResponse's top competitors?

MailerLite, AWeber, and Litmus are common alternatives for GetResponse.

What is GetResponse's best feature?

Reviewers rate List management highest, with a score of 9.4.

Who uses GetResponse?

The most common users of GetResponse are from Small Businesses and the Marketing & Advertising industry.

Reviews and Ratings

(24)

Ratings

Reviews

(1-24 of 24)
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Score 10 out of 10
Vetted Review
Verified User
Review Source
  • I like that it offers very original templates and that I can play with the theme of the particular campaign.
  • I can get a quantified and detailed report of the processes I am working on.
  • The statistics system it has is very detailed and accurate.
  • The interface is elegant and extremely easy to use.
  • I have no complaints about GetResponse; I can do everything quickly, productively, and efficiently.
Jeff Smith | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • The visual campaign builder is excellent in GetResponse. It makes building out even very complex campaigns quite easy. We believe it is one of the best on the market. It has everything that you would expect to see in a high level email platform. This is the core of GetResponse and it does it quite well.
  • The Funnel Builder, which is a feature released last year, is also an excellent tool. You can create a good customer journey with the GetResponse funnel builder. It's great for lead magnets, list building, etc. but it also has enough features that can be used to lead a customer all the way to the checkout.
  • The updated email builder is also great. This was an area that needed some attention and it got it. The revised builder allows for content-rich emails that are up to today's best practices.
  • One area that we have found that could be more robust is the API. We had a situation where we were using Easy Digital Downloads and had moved from a different platform to GetResponse. We ended up having to hack the API a bit to get the functions we needed. It was not a major issue but it could have been avoided with a more robust API.
  • The other area where GetResponse could be stronger is in the products that it integrates with. They have been working to grow the list but we feel there is still some work needed in this area. Beyond these two areas, we have no complaints.
Rebeca Peña | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Creating campaigns in GetResponse in extremely easy, only takes a few minutes.
  • It offers very good templates for any topic to be addressed in the campaign.
  • Get a better audience for campaigns, taking advertising to people who are really interested.
  • GetResponse prices are considerably high, so it would be good to create much more accessible plans with fewer functions.
  • It is very difficult to visualize the progress of each campaign, since it is not reflected in real time.
  • GetResponse has a somewhat complicated implementation.
Barry Feldman | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Email creation—A simple interface and a variety of tools make it easy to create very attractive emails quickly.
  • List building—GetResponse is ideal for setting-up and using any number of segmented lists/
  • Forms and landing pages—These tools are also fairly strong, however, GetResponse (ironically) does not provide responsive forms for mobile, which I would think would be an urgent problem. They have so far not addressed it.
  • Customer support—Customer support via chat and email is strong. It's disappointing the company has pulled the plug on live phone-in support.
  • Need responsive forms
  • A/B testing is strong, but the analytics are slow and confusing
Robert Foreman | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Affordable: $25.00 a month for a contact base of under 2,000.
  • Easy-to-use: drag-drop tools to design email templates.
  • Metrics: reporting available on all sorts of metrics.
  • No video: you can't embed videos into your email. This was the primary reason why I switched to MailChimp.
  • Design: email templates were outdated or looked clunky.
  • Customer Service: hard to access.
Mohammed Anzil | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Free, full-featured 30-day trial
  • Google Analytics Integration
  • SalesForce Integration
  • Option to Free Accounts
  • No Message Limits
  • Good Value for Money
  • Easy to Use
  • No refunds even on annual plans.
  • Poor execution of New Features
  • Bad Customer Support
  • Not impressed with Mobile Apps
  • No easy way to edit templates
November 06, 2018

Stuck in the middle

Adam Blinzler | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • If you understand coding the ability to use dynamic content based on smart searches was very useful.
  • The drop and drag workflows were very easy to create and use
  • Allowed for simple automation and nurture campaigns to occur off of events
  • The Email and Landing page drop and drag creator was poor and also not responsive for email. I would recommend adding snapping functionality at the minimum.
  • The lack of control over the GetResponse information and unsubscribe at the bottom of the email was unfortunate. It would be nice if we could change the color of the background and fonts to better match brand colors and templates being used.
  • Save searches are a bit clunky and can be difficult to find when you have a lot of them. There needs to be a search functionality for finding saved searches.
Brock Ross | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User
Review Source
  • Great deliverability--GetResponse does a great job of getting your emails to as many people as possible (rather than sending to Spam/Junk, etc.)
  • "Perfect Timing" feature--More recently, I personally use another service at our company instead of GetResponse, and the one feature I particularly miss is the "perfect timing" function, where the platform will analyze user data, time zones, etc., to deliver your email to each recipient during whatever window of time they're most likely to read it.
  • A good selection of pre-made templates. Few of them are particularly stunning, but it's good that they have a large selection to use as a jumping off point for a more customized email.
  • The email editor is kind of a nightmare. Elements don't move or behave how you'd expect, the font choices are limited and pretty lame, adding new elements is difficult or often impossible... the whole thing feels 5+ years outdated. Buggy, slow, and extremely limited in functionality.
  • The entire UI feels similarly outdated and slow--just seems like GetResponse hasn't kept up with the curve of the market in terms of performance or aesthetics.
Rares Man | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • GetResponse is easy to use and has a friendly interface that makes the user experience pleasant
  • GetResponse provides customers/users with a lot of support and guidelines for best use
  • GetResonse is versatile and can be used to tackle a big number of business needs
  • Making it easier for the user to access tutorials and guides on the platform and not have to look for external sources.
  • Create a simpler way of displaying the automation feature.
  • Making it easier for the user to test the generated automation (i.e. a fast version of the flow where the time between content delivered is set by the user in means of minutes/ accelerated equivalent of the real time)
David Faustina | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Streamline the lead gen process under one system.
  • Build high converting lead pages with a drag and drop.
  • List management is easy.
  • Addition of contests would be a huge addon.
  • More professional feel to some of the lead page templates would be a benefit.
  • No funnel builder
Andrew Walker | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Review Source
  • It provides a visualization of your funnel in the form of a flow sheet
  • The drag and drop interface makes email design easy
  • At times the interface moving between sections can be clunky
  • I would like to know details on who unsubscribed
Ron Edmonds | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • GetResponse's email templating is very good. We find the email creation process to be easy to understand and use.
  • GetResponse's wordpress integration works well for us. Using their widgets significantly increased our newsletter sign-up results.
  • GetResponse's activity tracking with each contact is easy to use and fairly easy to understand.
  • While the documentation is good, some processes are not particularly intuitive.
  • Adding contacts manually is somewhat confusing and tedious.
  • The marketing automation list of website visitors is a contact list as opposed to a report.
Nicholas De Salvo | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Easy and powerful email editor for the novice and advanced user.
  • Powerful automation and conversion tools to fully automate your funnel.
  • The design direction of the reporting makes it really easy to ingest all the things that really matter.
  • The tag system can take some getting used to particularly if you're more accustomed to separating your contacts into different lists.
Michelle Braun | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • GetResponse (GR) makes it very easy to email people a sales letter and/or newsletter.
  • Thanks to GR's snazzy templates, my emails look way more professional than my graphic capabilities.
  • GR has the best mobile app - so easy to track open rates, etc.
  • I love all the free training that GR provides
  • I also love that their technical support is incredibly helpful - and responsive.
  • There's not too much room for improvement.
Score 1 out of 10
Vetted Review
Verified User
Review Source
  • The automation tool is visually appealing and nice when it works.
  • Stats are helpful.
  • None of it matters if emails won't even send to your lists that won't import.
  • Lists are rejected on baseless grounds.
  • They recommend a service to clean lists and even after being cleaned, emails and lists are rejected.
  • They purged 80% of our email list because they were not interacting regularly enough with our emails.
  • Their drag and drop editor is set up poorly, if you have similar look and feel emails there is no way to know which you are in.
  • Often email templates do not save and you have to start over.
  • Sometimes scheduled emails don't even send.
Vitaliy Vinogradov | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Above average deliverability - There are very few ESPs that are as consistent in delivery as GetResponse.
  • Easy to use - although it's not laid out like most other ESPs, it is easy to use and learn once you get the hang of it.
  • Autoresponder features - The calendar planning and perfect timing features make it perfect for maximizing ROI
  • Layout - A lot of features were hard to find. A more standard layout would be beneficial to users that have tried other services in the past.
  • Flexibility - There is a lack of flexibility with the system, sometimes advanced email marketers need some features that just aren't there.
  • List Options - Better list sorting and segmentation.
September 14, 2018

GetResponse Review

Score 7 out of 10
Vetted Review
Verified User
Review Source
  • Very easy to design pages
  • Very cost-effective Pro plan
  • Support is awesome and instant
  • Registration process can be simplified
  • Fix compatibility issues in Safari devices
  • Quite difficult to implement third party plugins
Score 6 out of 10
Vetted Review
Verified User
Review Source
  • Easy to setup and import contact lists.
  • Easy to create campaigns.
  • Easy to create webinars.
  • Compliance support needs to better understand the laws regarding terms of service and marketing opt-ins.
  • The interface is clunky and leaves much to be desired in terms of visual building tools.
  • Many important features are just too hard to find! They need to improve the UX so you don't have to chat with support to find webinar registrants.
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • It was very user-friendly. As a newcomer in email marketing, a user will be able to quickly understand how to use the tool.
  • The reporting tool was very visual, which made it easy to understand the results of campaigns.
  • Every campaign is archived which makes it nice to see what previous email campaigns looked liked and what their results were.
  • Reporting, all results should be able to be exported into an Excel document.
  • There should be an additional testing feature when using customized HTML, not just on the drag and drop version of the creator tool.
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • I love the clean layout of the site. Coming from past use of iContact with tiny fonts, squished and centered pages and hard to find buttons this was a refreshing change that I very thankful for.
  • The drag and drop features for text and images are great. Fast and simple. You can upload images straight from your computer, adjust size just by dragging and your newsletter is halfway done!
  • The live chat is something that I also really like. I had a few questions in the past when I first started using the platform and used the chat to get in touch in customer service. They were also very helpful and quick. Personally, I am not a big fan of the phone so the always available live chat almost on every page of the site is great.
  • Missing functionality: there is no way to create separate email lists, from what I was told by customer service. Its just one big campaign per client.
  • Addition to implement: my designer tried to input social media icons on the right hand side, on top of the newsletter for some reason it only allowed to be put on the left side, which nobody does. the icons refused to be moved to the right by the sizing features. As a result we had to simply write it out in words and hyperlink it, which does not look good. This needs to be fixed asap.
  • For some reason, when sizing creatives you can only do so from the right and up and bottom, but not from left. This sometimes makes it look slightly uneven.