TrustRadius Insights
Giftbit has been utilized by various users to solve a range of challenges and enhance their experiences. For instance, businesses have …
Overview
What is Giftbit?
Giftbit is a rewards platform that lets users buy, send & track digital gift cards. With its web application and API, dedicated customer support, and stats on user behavior and delivery - Giftbit is designed to make it easier to…
Recent Reviews
Pricing
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What is Giftbit?
Giftbit is a rewards platform that lets users buy, send & track digital gift cards. With its web application and API, dedicated customer support, and stats on user behavior and delivery - Giftbit is designed to make it easier to fulfill and manage reward and incentive programs.
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.giftbit.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Integrations
- Competitors
- Tech Details
What is Giftbit?
Giftbit is a rewards platform that lets users buy, send & track digital gift cards. With its web application and API, dedicated customer support, and stats on user behavior and delivery - Giftbit is designed to make it easier to fulfill and manage reward and incentive programs.
Giftbit Features
- Supported: RESTful API: automate gift card sending programmatically and with ease through your own system. Giftbit handles the purchasing, activation and delivery.
- Supported: Tracking, data and management: insights on delivery, usage, and recipient behavior.
- Supported: Control of delivery: you control delivery of the gift card via email, text or in-app. You can also bulk send gift cards to any number of people instantly.
- Supported: Team accounts: You can transfer funds between your co-workers accounts and run team level reports without sharing a log-in.
- Supported: Customize branding: you control the branding and messaging associated with the gift card.
- Supported: Cost efficiency: you don’t hold any gift card inventory. You also get credit back for unclaimed gift offers.
Giftbit Integrations
Giftbit Competitors
- Tango Card
- BHN Rewards
- Amazon Incentives
Giftbit Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Giftbit Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 20% |
| Mid-Size Companies (51-500 employees) | 40% |
| Enterprises (more than 500 employees) | 40% |
Comparisons
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Reviews and Ratings
(12)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Giftbit has been utilized by various users to solve a range of challenges and enhance their experiences. For instance, businesses have used Giftbit to offer incentives to potential customers, such as doctors, in order to overcome the hurdle of securing their time for appointments. This has proved to be a creative way of incentivizing scheduling and improving customer engagement.
During the pandemic, organizations have turned to Giftbit as a means of boosting staff morale and showing appreciation. For instance, one user, who served as the chair of a staff morale committee, used the platform to send gift cards to employees. The ability to customize messaging and branding allowed for a personalized touch in expressing gratitude to the team members. Moreover, Giftbit's integration with Zapier has saved users hours of time by automating the process of sending gift cards to customers. By streamlining this task, businesses have been able to focus on other important aspects of their operations.
Another key use case has been seen during COVID, where Giftbit was employed to send employee appreciation gifts, acknowledging their hard work during these challenging times. In addition, a growing business has leveraged Giftbit's efficiency to deliver end-of-year thank you gifts to specific teams. The platform's features have allowed for customization and branding options, ensuring that the tokens of appreciation are tailored and meaningful.
Furthermore, Giftbit serves as a digital incentives program that can be connected to consumer panels. This provides users with a hands-off rewards mall where they can redeem points for digital rewards. The ability to track who has opened and viewed gift card links has been particularly useful for users, offering valuable insights into engagement and follow-up actions.
Overall, Giftbit has been praised for its time-saving capabilities when it comes to sending incentives in bulk. Users significantly benefit from avoiding individual service fees for each gift card sent through the platform. Whether it's sending appreciation gifts or providing incentives for customer engagement, Giftbit offers a versatile solution that simplifies and enhances the process.
Intuitive and User-Friendly Interface: Several users have praised Giftbit for its highly intuitive and user-friendly interface. They have found the platform easy to navigate, allowing them to quickly order and send gift cards in just a few minutes. This indicates that Giftbit's efficient and streamlined design enhances the user experience.
Excellent Customer Support: Many reviewers have expressed their satisfaction with the excellent customer support provided by Giftbit. They have shared positive experiences of receiving prompt assistance from the support team when encountering issues or needing help. The responsiveness of the support team, as demonstrated by fixing specific issues within 24 hours, signifies that Giftbit prioritizes providing helpful and timely support to its customers.
Fair Pricing: A number of users have commended Giftbit for its fair pricing structure. They believe that the cost of using Giftbit is reasonable, especially considering how easy it is to use the platform. This suggests that customers feel they are getting good value for their money when using Giftbit for their gift card needs.
Cumbersome Template Setup: Some users have found the process of setting up templates in Giftbit to be cumbersome, requiring more effort and time than expected.
Lack of Important Information on Orders Dashboard: Several reviewers have mentioned that the "Orders" dashboard in Giftbit lacks important information such as recipient's name, email address, and redemption status of gift cards. This makes it difficult for users to track recent gift card sends effectively.
Limited Reporting Features: A number of users have expressed dissatisfaction with the basic reporting features in Giftbit. They feel that the current reporting options are too simplistic and would like to see more advanced reporting capabilities implemented.
Based on user reviews, the most common recommendations for Giftbit are as follows:
- Many users find Giftbit to be convenient and easy to use for group gifting. They appreciate the seamless process it offers, making it quick and hassle-free to send and receive gifts.
- Users suggest giving Giftbit a try, highlighting its convenience as a major selling point. They recommend experiencing the ease of use for oneself and taking advantage of its features for group gifting.
- Some users advise against using Giftbit and suggest exploring alternative services. While not elaborating on specific issues, they believe there may be better options available in the market.
In summary, users recommend using Giftbit for its convenience and ease of use. However, there are also suggestions to consider alternative services to ensure the best possible experience for group gifting.
Attribute Ratings
Reviews
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March 10, 2022
Giftbit is Very Easy and Offers Good Support
I use Giftbit to offer an incentive to potential customers to meet with me to discuss a specific product. My customers are doctors who own their own practices so getting time with them can be challenging. The gift card helps make getting the appointment easier. I was able to book about 70 appointments over a 3-month period, in part because of the gift card.
February 04, 2022
3 cheers for Giftbit!
We used Giftbit to send incentives in bulk. It saved us substantial time and saved us money since we were able to avoid individual service fees for each gift card. We were also able to customize incentives by allowing the person we sent it to choose their desired gift card.
February 03, 2022
Seamless way to deliver batches of gift cards
Our growing business was looking at a quick and efficient way to deliver end-of-year thank you gifts in the form of gift cards to a specific product and marketing team, in addition to our normal company-wide gifts. We wanted them sent alongside a personal email written by their superiors, so they all felt individually appreciated. Giftbit allowed us to send gift card links separately and could customize the messaging and branding, so it felt like our company's.
For other teams, we utilized their mass template, where you can choose variable data to insert into a larger template and send out as a branded gift card.
The response was positive, and everyone said they were very easy to use. The only frustrating part was accidentally sending a few with expiration dates that were less than two months away, so we had to adjust, so they expired a year later. What's really nice is that you can see who has opened their links, who has viewed their links, etc.
For other teams, we utilized their mass template, where you can choose variable data to insert into a larger template and send out as a branded gift card.
The response was positive, and everyone said they were very easy to use. The only frustrating part was accidentally sending a few with expiration dates that were less than two months away, so we had to adjust, so they expired a year later. What's really nice is that you can see who has opened their links, who has viewed their links, etc.
January 28, 2022
Easy way to send group gifts
Easy way to send out gift cards as appreciation gifts to a large number of employees (over 50) as a thank you. Also used for sending foodservice vouchers given we are all working remotely and have meetings scheduled over mealtime. This enables folks to order food for themselves during our virtual meetings
January 27, 2022
Great and simple tool!
We use Giftbit to send gift cards to employees, prospects, and customers.
Sending gift cards to our customers used to be a total headache. I'd keep a manual list of customers we wanted to send them to, then work with a virtual assistant to manually order them via a third-party vendor. Giftbit saved us hours upon hours of time, thanks to its integration with Zapier. I created a Zap that allows tagging a customer in our CRM and like magic they'd get a gift card in their inbox. It didn't take me more than a few minutes to set up.
August 08, 2021
Giftbit is a great tool to reward staff!
I used Giftbit, as the chair of our staff morale committee, to send gift cards to staff during the pandemic when we couldn't gather together as a group. Normally, we provide meals to staff throughout the year and because of COVID, we had to get creative with how to boost morale and show appreciation for our employees this past year and a half. We sent gift cards to staff using Giftbit on three or four occasions so far, and it was an easy way to send out a lot of gift cards at a time and the staff loved being able to choose their own restaurant or store.
August 03, 2021
Thank you for being simple
We are using it for fulfillment on a project by project basis.
We used Giftbit at the [beginning] of COVID as an employee appreciation gift to our all our associates to thank them for all their handwork during the pandemic.
February 14, 2020
Giftbit API Integration with Fuel Cycle needs some H.E.L.P.
GiftBit is used by our org as the digital incentives program connected to a consumer panel run on the Fuel Cycle community platform. Its intent is to be a hands-off rewards mall provider for users on the platform when they want to redeem points for digital rewards. It is used primarily by API but its also used a lot manually (by me) for distribution of incentives to panelists directly when the API (or the Fuel Cycle community platform) fails to redeem or process a reward properly.