TrustRadius Insights
Giftbit has been utilized by various users to solve a range of challenges and enhance their experiences. For instance, businesses have …
Overview
What is Giftbit?
Giftbit is a rewards platform that lets users buy, send & track digital gift cards. With its web application and API, dedicated customer support, and stats on user behavior and delivery - Giftbit is designed to make it easier to…
Recent Reviews
Pricing
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What is Giftbit?
Giftbit is a rewards platform that lets users buy, send & track digital gift cards. With its web application and API, dedicated customer support, and stats on user behavior and delivery - Giftbit is designed to make it easier to fulfill and manage reward and incentive programs.
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.giftbit.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
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Yotpo, an eCommerce marketing platform, helps brands accelerate direct-to-consumer growth. The single-platform approach integrates data-driven solutions for reviews, loyalty, SMS marketing, and more. The vendor states that brands with Yotpo are empowered to create smarter, higher-converting…
Product Details
- About
- Integrations
- Competitors
- Tech Details
What is Giftbit?
Giftbit is a rewards platform that lets users buy, send & track digital gift cards. With its web application and API, dedicated customer support, and stats on user behavior and delivery - Giftbit is designed to make it easier to fulfill and manage reward and incentive programs.
Giftbit Features
- Supported: RESTful API: automate gift card sending programmatically and with ease through your own system. Giftbit handles the purchasing, activation and delivery.
- Supported: Tracking, data and management: insights on delivery, usage, and recipient behavior.
- Supported: Control of delivery: you control delivery of the gift card via email, text or in-app. You can also bulk send gift cards to any number of people instantly.
- Supported: Team accounts: You can transfer funds between your co-workers accounts and run team level reports without sharing a log-in.
- Supported: Customize branding: you control the branding and messaging associated with the gift card.
- Supported: Cost efficiency: you don’t hold any gift card inventory. You also get credit back for unclaimed gift offers.
Giftbit Integrations
Giftbit Competitors
- Tango Card
- BHN Rewards
- Amazon Incentives
Giftbit Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Giftbit Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 20% |
| Mid-Size Companies (51-500 employees) | 40% |
| Enterprises (more than 500 employees) | 40% |
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Reviews and Ratings
(12)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Giftbit has been utilized by various users to solve a range of challenges and enhance their experiences. For instance, businesses have used Giftbit to offer incentives to potential customers, such as doctors, in order to overcome the hurdle of securing their time for appointments. This has proved to be a creative way of incentivizing scheduling and improving customer engagement.
During the pandemic, organizations have turned to Giftbit as a means of boosting staff morale and showing appreciation. For instance, one user, who served as the chair of a staff morale committee, used the platform to send gift cards to employees. The ability to customize messaging and branding allowed for a personalized touch in expressing gratitude to the team members. Moreover, Giftbit's integration with Zapier has saved users hours of time by automating the process of sending gift cards to customers. By streamlining this task, businesses have been able to focus on other important aspects of their operations.
Another key use case has been seen during COVID, where Giftbit was employed to send employee appreciation gifts, acknowledging their hard work during these challenging times. In addition, a growing business has leveraged Giftbit's efficiency to deliver end-of-year thank you gifts to specific teams. The platform's features have allowed for customization and branding options, ensuring that the tokens of appreciation are tailored and meaningful.
Furthermore, Giftbit serves as a digital incentives program that can be connected to consumer panels. This provides users with a hands-off rewards mall where they can redeem points for digital rewards. The ability to track who has opened and viewed gift card links has been particularly useful for users, offering valuable insights into engagement and follow-up actions.
Overall, Giftbit has been praised for its time-saving capabilities when it comes to sending incentives in bulk. Users significantly benefit from avoiding individual service fees for each gift card sent through the platform. Whether it's sending appreciation gifts or providing incentives for customer engagement, Giftbit offers a versatile solution that simplifies and enhances the process.
Intuitive and User-Friendly Interface: Several users have praised Giftbit for its highly intuitive and user-friendly interface. They have found the platform easy to navigate, allowing them to quickly order and send gift cards in just a few minutes. This indicates that Giftbit's efficient and streamlined design enhances the user experience.
Excellent Customer Support: Many reviewers have expressed their satisfaction with the excellent customer support provided by Giftbit. They have shared positive experiences of receiving prompt assistance from the support team when encountering issues or needing help. The responsiveness of the support team, as demonstrated by fixing specific issues within 24 hours, signifies that Giftbit prioritizes providing helpful and timely support to its customers.
Fair Pricing: A number of users have commended Giftbit for its fair pricing structure. They believe that the cost of using Giftbit is reasonable, especially considering how easy it is to use the platform. This suggests that customers feel they are getting good value for their money when using Giftbit for their gift card needs.
Cumbersome Template Setup: Some users have found the process of setting up templates in Giftbit to be cumbersome, requiring more effort and time than expected.
Lack of Important Information on Orders Dashboard: Several reviewers have mentioned that the "Orders" dashboard in Giftbit lacks important information such as recipient's name, email address, and redemption status of gift cards. This makes it difficult for users to track recent gift card sends effectively.
Limited Reporting Features: A number of users have expressed dissatisfaction with the basic reporting features in Giftbit. They feel that the current reporting options are too simplistic and would like to see more advanced reporting capabilities implemented.
Based on user reviews, the most common recommendations for Giftbit are as follows:
- Many users find Giftbit to be convenient and easy to use for group gifting. They appreciate the seamless process it offers, making it quick and hassle-free to send and receive gifts.
- Users suggest giving Giftbit a try, highlighting its convenience as a major selling point. They recommend experiencing the ease of use for oneself and taking advantage of its features for group gifting.
- Some users advise against using Giftbit and suggest exploring alternative services. While not elaborating on specific issues, they believe there may be better options available in the market.
In summary, users recommend using Giftbit for its convenience and ease of use. However, there are also suggestions to consider alternative services to ensure the best possible experience for group gifting.
Attribute Ratings
Reviews
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February 14, 2020
Giftbit API Integration with Fuel Cycle needs some H.E.L.P.
GiftBit is used by our org as the digital incentives program connected to a consumer panel run on the Fuel Cycle community platform. Its intent is to be a hands-off rewards mall provider for users on the platform when they want to redeem points for digital rewards. It is used primarily by API but its also used a lot manually (by me) for distribution of incentives to panelists directly when the API (or the Fuel Cycle community platform) fails to redeem or process a reward properly.
- It has a nice email builder for sending messages along with an incentive code to a person.
- It segregates my USD balance from my CAN balance at the dashboard level so I can monitor both.
- The reporting is VERY basic.
- Templates should be easier to create and re-use.
- Negative: We lose money on failed redemptions via the API. If a user redeems their points on the platform for a reward but the Giftbit reward never gets to them in 90 days, Giftbit gives you back half the amount. Just not a fan of that business model as I end up many times having to pay the user the full amount again just to make them happy for the tech snafu caused by the API. This means for a $5 incentive that I pay $2.50 for the failed one plus another $5 to make it right with my panelist to save face.
I have experience with Rybbon, PayPal and Tango Card in addition to Giftbit. From the API perspective of attaching one of these incentive providers to your community platform as its rewards mall it's not even close as Tango Card does the best job hands down. I have not had one complaint from any of my ~18,000 users regarding redemption issues or problems and I'm two months in to the relationship with Tango.
Giftbit and its API was recommended (maybe mandated?) to us by our community platform provider as the only option so we weren't able to shop around. That is the genesis of its use as if we'd had our druthers, would have considered others.
Giftbit and its API was recommended (maybe mandated?) to us by our community platform provider as the only option so we weren't able to shop around. That is the genesis of its use as if we'd had our druthers, would have considered others.