TrustRadius
Gigya provides a Customer Identity Management (social login) Platform that businesses can use to identify their customers using both traditional and social registration, consolidate and manage cross-channel customer data, and customize user experiences through integrations with over 50 marketing and service applications.https://dudodiprj2sv7.cloudfront.net/product-logos/CC/9V/I0CTATW1W5LF.pngGigya - customer identity managementGigya is used to support single sign on across multiple Speedo entities, meaning a frictionless sign on process for our users. The social sign on aspect is also being used. Gigya is a digital owned product but it’s also used by our social, insights and customer service teams.,SAAS based product meaning it’s reliable, scalable and constantly updated Gigya has seem less integration methods, whether it’s via their APIs or commerce screen-sets Gigya comes with pre-built social connectors for pretty much all the social networks globally Gigya provides a suite of reporting tools providing user and social details,The social sign on can be impacted by even the smallest of changes made by the social network. Gigya could perhaps do more to communicate this Gigya provides an email sending solution, although frustratingly it doesn’t support the same email being sent to variations of the same languages I.e en_uk and en_us The process of moving changes from environment to environment could be simplified and improved,7,By adding Google and Facebook as social sign up options, our signups have increased by 30% By seamlessly integrating Gigya and our commerce engine we are able to use personalisation facets from multiple sources Gigya allows customer services a single view of our users helping them to manage accounts and unsubscribe across multiple sites and domains,Janrain,Salesforce Commerce Cloud, Salesforce Marketing Cloud Email Studio, Adyen, Google Analytics, WorldPayUnsure if it can handle our volume of comments.The social sharing elements and analytic's are all solid. It generally manages comments well although there have been some bugs in handling the volume of comments our site delivers daily.,There have been some issues with the volume of comments we receive as well as adding words to our blacklisted terms.,6,We are receiving page views/users from the sharing done on our site by our readers.,,5,8,Social media sharing across our site, detailed data on all social sharing metrics, commenting and moderation on all articles on our site.,7,,Implemented in-house,7,Online training In-person training Self-taught,8,8,Would have given higher marks save for some unclear points in terms of development and backend technical implementation/integration issues. The development guide was sometimes fuzzy.,No,8,8,7,8,Olapic (User generated photos), any new mobile applications we are developing..,Overall Gigya has been a good partner and helped us with our social media growth.Solid platform, great APIsGigya provide a range of flexible APIs which support the development of bespoke engagement tools. They also provide out of the box engagement tools like comments and reactions. Gigya's identity query tool makes it straightforward for users to query the user database using straightforward SQL queries. Gigya's cloud storage is a safe and secure alternative to self-hosted databases.,Gigya's out of the box engagement tools lack some of the features of dedicated comments providers. However, it's very possible to supplement these with your own development using the Gigya API.,9,10,5,2,User management CRM User emails Digital engagement,,,Implemented in-house Professional services company,9,Online training,8,We configured much of the code in order to achieve some of the more complicated engagement goals of the product.,Yes,10,10,10,10,We have integrated with the publishing platform, the newsletter platform and database analytics.,Not at present.,Very cool product. Had a big impact.On the technical side, it has allowed us to replace other weaker modules. It concentrates everything on one single platform. We have reduce loads on servers. Some calls are going to Gigya not our own servers. We don't have to manage all the sign-in process ourselves - it is all managed by Gigya now. We don't have to log comments on our DB because it lives in Gigya. It was very difficult for us to keep up with FB / Twitter / Google+ changes tothe APIs. With Gigya it always works no matter what's going on with APIs. I used to have a couple of guys looking at this every week, now I don't have to do that. All our numbers went up. Comments, sharing polls, social logins - everything dramatically increased. This is very cool. Numbers for referred traffic from social media channels also went up. Client service is excellent. a Gigya project manager works closely with us. he helps us review what we are doing. Gigya helps us with QA and with best practices.,Nothing obvious. Some editors and traffickers want a more detailed analytics package. Gigya reports are pretty basic. There is a strong need for more advanced analytics and automated reports. We have talked to Gigya about it, and they are working on it.,Social media API changes - don't have to keep up with this. Reduced server loads. Increased referral traffic from social media. Comments increased on all sites. Poll interactions increased. Sharing activities increased.,10,10,18,4,We started in summer and now use the platform daily across the business. Initially, we ran a test during the presidential elections: we implemented live streaming media of all election coverage and used Gigya to enable chat blogging on the right hand pane of the screen. This was very successful. Many viewers chatted with each other during the streaming coverage. The main process we support are content sharing from our website, commenting, and some specific implementations with Reactions (online polls) using the API. all of these areas perform much better than they did before. we have far higher rates of social sharing and commenting that we did before.,,Vendor implemented Implemented in-house,9,Online training,9,Not very much customization for now. Later, we will try to build some new functionality with APIs. Need to figure out what to do exactly. Not clear yet, bit we know that we want to use the APIs extensively. Also, we plan on implementing gamification which will require some customization.,No,9,9,10,10,Just the website for now.,Want to integrate with our mobile apps. We will do this early next year.,,we ran a test during the presidential debate. If results were good we said we would sign a contract. We signed for 2 years which gave us some discounts. We feel like we got a good deal.Gigya good at keeping up with 2nd-tier platforms.It really depends on your business needs. If you are looking for something to very rapidly social enable a website, Gigya is awesome. If you want to do more advanced things, it's less useful. The real advantage is keeping up with changes to the Facebook and Twitter platforms, so that social sign-on and other integration continue to work. We are a massively international company, and have to support a very large number of minor social platforms which are used in other countries but not in the US. For Nike, 80% of our social traffic is from Facebook, 18% from Twitter, and the remaining 2% from second-tier international sites. Gigya is very good at keeping up with all these second-tier platforms so we don't have to.,There are some issues in keeping up with Facebook and Twitter changes. Generally, they are on top of changes, but sometimes things break. Facebook friend list is cached in Gigya and the displayed list is 24 hours old. This can be a problem when we really need the most up-to-date list. It's often more expedient for us to go to Facebook directly to be sure we have the latest list. we are a preferred partner of both Facebook and Twitter and, as such, we get sneak previews of changes to these platforms well before Gigya does. There are some issues with token management. Essentially, the problem is that session credentials handled by our Nike app are not compatible with Gigya. This means that every individual user has to have an individual authentication key instead of Nike master key which results in more overhead and calls to the platforms to manage session authentication.,The biggest quantifiable value for me has to do with social media platform support. I do not need to hire a developer to handle "second-tier" international social media platforms. Gigya handles that for me.,9,7,8,1,The product supports social enablement of our website: Primarily, social sign-on and sharing.,,,Yes,10,9,8,7,We use Gigya to integrate with a very large number of social media platforms: Apart from FB and Twitter, we talk to Path, RenRen, Wechat, Moxie, Orkut, Instagram, Pinterest, YouTube, Vimeo and Zkontaka (a Russian site).,,They are willing to negotiate with big-name clients.
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Gigya
12 Ratings
Score 7.4 out of 101
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Gigya Reviews

Gigya
12 Ratings
Score 7.4 out of 101
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Reviews (1-8 of 8)
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Gareth Beer profile photo
April 09, 2018

User Review: "Gigya - customer identity management"

Score 7 out of 10
Vetted Review
Verified User
Review Source
Gigya is used to support single sign on across multiple Speedo entities, meaning a frictionless sign on process for our users. The social sign on aspect is also being used.

Gigya is a digital owned product but it’s also used by our social, insights and customer service teams.
  • SAAS based product meaning it’s reliable, scalable and constantly updated
  • Gigya has seem less integration methods, whether it’s via their APIs or commerce screen-sets
  • Gigya comes with pre-built social connectors for pretty much all the social networks globally
  • Gigya provides a suite of reporting tools providing user and social details
  • The social sign on can be impacted by even the smallest of changes made by the social network. Gigya could perhaps do more to communicate this
  • Gigya provides an email sending solution, although frustratingly it doesn’t support the same email being sent to variations of the same languages I.e en_uk and en_us
  • The process of moving changes from environment to environment could be simplified and improved
Gigya is an enterprise solution which is well supported to brands who have a use case to support single sign-on across multiple sites or domains. This simplifies and increases user sign up and engagement.

In addition, Gigya is very useful for meeting requirements for the upcoming GDPR changes. Whether it’s where data is stored, right through to an unsubscribe across multiple sites and domains.
Read Gareth Beer's full review
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February 18, 2015

Gigya Review: "Unsure if it can handle our volume of comments."

Score 6 out of 10
Vetted Review
Verified User
Review Source
  • The social sharing elements and analytic's are all solid. It generally manages comments well although there have been some bugs in handling the volume of comments our site delivers daily.
  • There have been some issues with the volume of comments we receive as well as adding words to our blacklisted terms.
Read this authenticated review
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January 07, 2013

Gigya Review: "Solid platform, great APIs"

Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Gigya provide a range of flexible APIs which support the development of bespoke engagement tools. They also provide out of the box engagement tools like comments and reactions.
  • Gigya's identity query tool makes it straightforward for users to query the user database using straightforward SQL queries.
  • Gigya's cloud storage is a safe and secure alternative to self-hosted databases.
  • Gigya's out of the box engagement tools lack some of the features of dedicated comments providers. However, it's very possible to supplement these with your own development using the Gigya API.
Read this authenticated review
No photo available
December 05, 2012

Gigya Review: "Very cool product. Had a big impact."

Score 10 out of 10
Vetted Review
Verified User
Review Source
  • On the technical side, it has allowed us to replace other weaker modules. It concentrates everything on one single platform.
  • We have reduce loads on servers. Some calls are going to Gigya not our own servers. We don't have to manage all the sign-in process ourselves - it is all managed by Gigya now. We don't have to log comments on our DB because it lives in Gigya.
  • It was very difficult for us to keep up with FB / Twitter / Google+ changes tothe APIs. With Gigya it always works no matter what's going on with APIs. I used to have a couple of guys looking at this every week, now I don't have to do that.
  • All our numbers went up. Comments, sharing polls, social logins - everything dramatically increased. This is very cool.
  • Numbers for referred traffic from social media channels also went up.
  • Client service is excellent. a Gigya project manager works closely with us. he helps us review what we are doing. Gigya helps us with QA and with best practices.
  • Nothing obvious. Some editors and traffickers want a more detailed analytics package. Gigya reports are pretty basic. There is a strong need for more advanced analytics and automated reports.
  • We have talked to Gigya about it, and they are working on it.
Read this authenticated review
No photo available
November 12, 2012

Review: "Gigya good at keeping up with 2nd-tier platforms."

Score 7 out of 10
Vetted Review
Verified User
Review Source
  • It really depends on your business needs. If you are looking for something to very rapidly social enable a website, Gigya is awesome. If you want to do more advanced things, it's less useful. The real advantage is keeping up with changes to the Facebook and Twitter platforms, so that social sign-on and other integration continue to work.
  • We are a massively international company, and have to support a very large number of minor social platforms which are used in other countries but not in the US. For Nike, 80% of our social traffic is from Facebook, 18% from Twitter, and the remaining 2% from second-tier international sites. Gigya is very good at keeping up with all these second-tier platforms so we don't have to.
  • There are some issues in keeping up with Facebook and Twitter changes. Generally, they are on top of changes, but sometimes things break.
  • Facebook friend list is cached in Gigya and the displayed list is 24 hours old. This can be a problem when we really need the most up-to-date list. It's often more expedient for us to go to Facebook directly to be sure we have the latest list.
  • we are a preferred partner of both Facebook and Twitter and, as such, we get sneak previews of changes to these platforms well before Gigya does.
  • There are some issues with token management. Essentially, the problem is that session credentials handled by our Nike app are not compatible with Gigya. This means that every individual user has to have an individual authentication key instead of Nike master key which results in more overhead and calls to the platforms to manage session authentication.
Gigya is a good product overall. It's great for going from "non-social" to 'highly-social" very rapidly. But as needs become more complex over time, the value starts to decrease a bit.
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November 12, 2012

Gigya Review: "APIs are amazing!"

Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Out of the box, this is very easy to set up. No technical knowledge is required.
  • The APIs are amazing if you need to do custom extensions to out-of-the-box functionality..
  • Company is fantastic to work with. The support team is extremely responsive and helpful. Among the best support I've ever experienced from a software vendor.
  • Metrics and dashboards very useful. We can learn how we are doing as we go along, make course changes and then iterate.
  • We are looking at gamification module. Currently we have an award system in place: If someone makes five posts, we reward them with a gift or kudos. We have this functionality from another vendor, but as Gigya offers essentially the same thing, we would rather have everything from a single vendor as it would be easier to manage.
  • Integrate comments with other external social comments. Gigya is great at pushing out comments /sharing them with social networks. I wish we could ingest comments from social media sites. For example, I would love to be able to pull tweets into the commenting platform. Gigya is good at pushing content out, but not at taking it in.
  • I wish we could customize the platform a little more. There are numerous plug-ins for chat etc. but we would like the flexibility to be able to do a bit more customization. The tools is very solid and easy to set-up, but we would like a bit more flexibility.
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December 07, 2012

Gigya Review: "Highly effective."

Score 10 out of 10
Vetted Review
Verified User
Review Source
  • It enables social lo-gin and social account creation. It functions very well.
  • Its been very stable with good uptime.
  • Also easy for us to implement. Gigya does maintain the platform and continually make improvements.
  • Support team has been very helpful and very responsive.They are always eager to bring new features to our attention. They just make sure that we get the most out of the product. This is much appreciated.
  • Nothing.
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November 12, 2012

Gigya Review: "Does what it's supposed to do very well."

Score 10 out of 10
Vetted Review
Verified User
Review Source
  • The product does everything that it's supposed to do - and it does it very well.
  • If we ever have any issues, they escalate them immediately and resolve them.
  • The product is highly flexible. We can skin our integrations to make them look exactly as we want them to look. We are not stuck with a standard look-and-feel.
  • The Gigya APIs are very powerful. We are advanced users of the product and we really appreciate the power of the APIs in letting us build out exactly what we want.
  • Really nothing. Sometimes we wish it had some features that are very specific to our use case, but we understand that they are building a platform and not a custom tool. About 80% of features that we want are provided, and these deliver most of the value for us.
Great to work with.
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About Gigya

Gigya provides a Customer Identity Management (social login) Platform that businesses can use to identify their customers using both traditional and social registration, consolidate and manage cross-channel customer data, and customize user experiences through integrations with over 50 marketing and service applications. In 2017 Gigya was acquired by SAP, to be integrated into the SAP Hybris eCommerce platform.

Gigya Features

Has featureCustomized Social and Traditional Registration
Has featureCross-channel Data Aggregation and Storage
Has featureIntegrations with more than 50 Leading Marketing and Service Applications
Has featureAutomatic Data Privacy Compliance
Has featureAudience Insights, Segmentation and Reporting

Gigya Integrations

Gigya Competitors

Pricing

Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?No

Gigya Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android