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Gist

Gist

Overview

What is Gist?

Gist is a unified marketing, sales, and support platform. It includes live chat, a help desk, knowledge base, email marketing, marketing automation, opt-in forms, and more.

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Recent Reviews

TrustRadius Insights

Gist is a powerful all-in-one software platform that has been highly praised by users for its versatility and convenience. Users have …
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Great all-in-one tool

10 out of 10
February 10, 2023
We use Gist for chat, email marketing, automation, lead nurturing and more, and in fact, have been able to replace a bunch of other tools …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Video Reviews

1 video

User Review: Graphic Design Director Comments on the Limitations of Gist's CRM
02:16
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Pricing

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Professional

$29.00

Cloud
per month

Premium

$99.00

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://getgist.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is Gist?

Gist is a unified marketing, sales, and support platform that helps organizations engage and lead their audience through the entire journey from website visitor to happy customer.

The vendor’s value proposition is that their solution is an affordable product on the market that ties live chat, a help desk, knowledge base, email marketing, marketing automation, opt-in forms, and more into one easy-to-use tool.

Gist Features

  • Supported: Live Chat
  • Supported: Email Marketing
  • Supported: Marketing Automation
  • Supported: Help Desk
  • Supported: Knowledge Base
  • Supported: Meetings
  • Supported: Chat Bots
  • Supported: Opt-in Forms
  • Supported: Event Tracking

Gist Screenshots

Screenshot of Live ChatScreenshot of Email MarketingScreenshot of Marketing Automation WorkflowsScreenshot of Knowledge BaseScreenshot of Meetings

Gist Video

Engage and Lead your Audience through the Entire Customer Lifecycle with a Single Source of Truth.

Gist Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesAll
Supported LanguagesEnglish

Frequently Asked Questions

Gist is a unified marketing, sales, and support platform. It includes live chat, a help desk, knowledge base, email marketing, marketing automation, opt-in forms, and more.

Intercom, Drift, and HubSpot Marketing Hub are common alternatives for Gist.

Reviewers rate Support Rating highest, with a score of 8.6.

The most common users of Gist are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(115)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Gist is a powerful all-in-one software platform that has been highly praised by users for its versatility and convenience. Users have found Gist to be an easy-to-integrate software with WordPress, making it a popular choice for website needs. The interactive website chat feature of Gist allows users to engage potential clients quickly, leading to increased conversions. Additionally, Gist's live chat and chatbot solutions provide a unified inbox for handling inquiries through social media and lead generation, streamlining the communication process. Another valuable use case of Gist is its ability to serve as a lead segmentation tool, enabling users to interact with their brand from the website and send targeted email marketing based on specific criteria and triggers. By replacing multiple high-profile applications like Zendesk and Mailchimp, Gist has saved users both time and money. Moreover, Gist's responsive support team and regular delivery of new features have garnered positive feedback from customers. Overall, Gist offers a wide range of functionalities including live customer support, knowledge base management, email marketing automation, inbound and outbound marketing, contact management, website popup forms, online calendar bookings, and activity tracking across applications and websites. It is favored by various businesses and organizations seeking an all-in-one solution for managing contacts, chat support, email campaigns, FAQ management, and more. By simplifying tech stacks and providing real-time data insights, Gist has proven to be a valuable tool for enhancing customer communication, support services, and marketing efforts.

Simple and Quick Setup: Users have found Gist to be simple and quick to set up, with a user-friendly UI/UX. Several reviewers have mentioned that they were able to get started with the app without any hassle or complications.

User Engagement Tracking and Email Campaign Feature: The ability to track user engagement and behavior, as well as the email campaign feature, has been appreciated by many users. Some reviewers have specifically mentioned how these features have helped them effectively reach their target audience and improve their marketing efforts.

Credit Allocation Better Value Compared to Competitor: Reviewers have noted that the credit allocation feature in Gist is seen as a better value compared to competitors like Mailchimp. This feature allows users to allocate credits for sending emails or using other functionalities, providing flexibility in managing their usage effectively.

Difficult User Interface: Some users have found the user interface of Gist to be confusing and expressed difficulty in completing tasks quickly. They feel that the design and layout could be more intuitive, making it easier for them to navigate through the software.

Lack of Documentation: One user mentioned that the lack of comprehensive documentation was a negative aspect of Gist. They felt that having more detailed guides and tutorials would greatly help users in understanding and maximizing the potential of the software.

Overwhelming Number of Features: Users have expressed feeling overwhelmed by the numerous features available in Gist. While they appreciate the versatility, they find it challenging to fully grasp and utilize all the functionalities. Some users suggest that streamlining or categorizing features could make them more accessible and manageable.

Users of Gist have made several recommendations based on their experiences with the product. Many users recommend trying out Gist as an alternative to Intercom, especially for those who find it costly. They suggest taking advantage of the free trial to see if Gist meets their company's communication needs. Gist is praised for its affordability and value proposition, offering features that are often lacking in other marketing software.

Gist is highly recommended for companies that aim to enhance their communication with customers and gather more information and knowledge. Users find Gist to be a great tool that allows them to effectively communicate with customers and automate lead capture, nurture, and sales processes. It is particularly beneficial for mobile teams that rely on live chat and email, as it offers additional features like email automation and marketing.

Many reviewers suggest considering Gist as a complete customer contact system for SaaS companies. It provides a comprehensive solution for managing users, serving as a one-spot solution for businesses. Additionally, Gist is commended for its integration capabilities, making it suitable for those looking for a suite of marketing products that work seamlessly together.

Overall, users find Gist to be an affordable and powerful tool with excellent customer support. They recommend exploring its various features and comparing it with similar tools to determine the value it brings to their business.

Attribute Ratings

Reviews

(1-2 of 2)
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Mark Sinclair | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Gist provides us with a single, all-in-one software platform with incredible power to support our clients and enhance our sales and marketing. Gist allowed us to replace several very high profile applications like Zendesk, Mailchimp and others with one platform.
  • At the same time, they have additional features well beyond those platforms that we did not expect. That is saving us money and time. More importantly, we can support our clients and potential clients 24 hours a day and seven days a week, and we can serve them with very targeted messaging and help.
  • When it comes to their own support, Gist give us very responsive support using their application. From our experience, they care very much about their clients. They have a clear vision for the future and continue to live up to their promises by regularly delivering and releasing new features.
  • We use Gist for live customer support, knowledge base, autoresponder messaging, targeted email drip campaigns, automations, inbound and outbound marketing, contact management, website popup forms, online calendar bookings, tracking activity across our application, our website, and more.
  • Live customer support
  • Knowledge base
  • Email messaging and marketing
  • Autoresponder emails
  • Email drip campaigns
  • Automations
  • Contact management
  • Online bookings
  • Tracking activity across software and website
  • Online forms
  • Sales tracking
  • Nothing is missing for us.
  • Gist is adding new features all the time.
We have a SaaS product and provide 24/7 support to our clients. Gist is perfect to ensure we deliver great support and also to assist our sales and marketing. We use it for drip mail campaigns, live chat, knowledge base, targeted in app messaging, email marketing, email communications, automations, and so much more. Gist gives us an all in one platform at a significant cost saving, and with features that would have required us to add more applications.
  • Increased sales results
  • Saved costs
  • Saved significant time because we use one app and not many
  • Ensures targeted marketing acivity
  • Supports on boarding for new users
Gist combines all our previous products into one application and adds many more features that would require more apps. Gist is excellent and a no-brainer all-in-one application when compared to having to manage multiple applications at higher cost. The support from the whole Gist team has been extremely responsive.
Yes
The mobile system works very well on phone and iPad.
It is very easy to use with excellent support.
Score 8 out of 10
Vetted Review
Verified User
Our current primary use is the interactive website chat which alerts our team on through the Gist app when someone is on our site and triggered our customized rules. This allows us to engage potential clients quickly which has increased conversions substantially. We are currently building out our knowledge base through Gist and we will be getting back into email campaigns very soon. Gist is used across our organization.
  • Customer engagement through chat and chat rules which alerts our team with the Gist App. This was extremely simple and quick to get up and running and has already paid for itself.
  • Tracks user engagement with your website and allows us to understand website user behavior. It also logs all chat conversations
  • The email campaign has been useful and easy to setup. It hasn’t been our primary use yet as we are still list building. The credit allocation is a better value for us than mail chimp allowing us to reach more people for less cost.
  • The knowledge base was a nice addition in the last update.
  • Gist could improve on its customization for pop-ups and front end so that integration into your website is more seamless.
  • The workflows are useful but are a bit of a learning curve, thankfully support is great and happy to help.
Gist has helped us to replace 3 separate software services for much less than we were paying before. If you're running a WP website, their plugin makes integration easy and their app means I can assign someone to cover customer engagement around the clock. Our services are very bespoke so engaging with customers quickly and effectively is really important for us. As a smaller business, it is really important to have software that works well and is simple to use, we find Gist meats that criteria for us.
  • Our ROI has increased significantly because of Gist's chat and app integration into our website. Contact forms are great but a real-time conversation means you can be more effective in meeting your customer's needs.
  • The additional features in the recent upgrade mean we can use Gist for more. They have always been effective for email campaigns, but the addition of the knowledge base and more effective workflows means we can automate more. This has saved us from buying more software.
Gist has all the functionality we needed for less than ManyChat and Mailchimp. It also means our customer funnel is more complete as customers are engaged with, tracked, archived and moved to our CMS software. The Gist app means multiple employees can cover our website and I can track who engaged with who making the management of client engagement much easier. I found this more difficult when I was running multiple software.
I’ve always had good responses from support. It’s been better as of late. Probably an 8/10 now, but when I first started using them support was slower.
Yes
Yes, it was. Recently, I had UI issues with the update. I reported it and it was fixed within 24 hrs and they emailed me to check if it was resolved on my end.
I think support since the last large update has been exceptional. There were a few issues surrounding the knowledge base which I would mention in their chat and the response was quick and the backend fix was implemented within 48 hours with all my issues
  • Website Chat integration/app notifications
  • Setting up engagement rules
  • Tracking web users
  • Email campaigns
  • Some customization beyond colors
  • Workflows take some understanding
Yes
We use the mobile interface for the website real-time chat responses. It works great and notifies the team when someone responds to the chat bot on the website. I believe this has improved our conversions immensely.
It’s pretty simple, but it does a lot so there are more complicated features which depend on an individuals ability for software implementation. I am not an IT expert and I’ve managed to implement everything myself, others that are more tech-minded may find everything easier.
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