Gist

As a SaaS company, we need to offer good support and app onboarding to our users. Gist is doing it perfectly. We control all our users journey starting at the website where we capture their email when they initialize the subscription. Then, inside the app we get behavior data so we can help user to enjoy their experience.

We primarily use Gist as a live chat tool on our website and have received very high user engagement with it. We love that even if our users don't enter their email address, Gist is often able to identify the lead that has reached out to us; we [were also] [...] able to follow up with them directly through Gist. It's been a really helpful tool for turning leads into customers!

I have been using Gist's set of tools for two years now on a few different business websites and have really been loving all the different functions. I especially liked how easy it was to install and set up the Gist chatbox on my sites. The chatbox is far better for communicating with potential clients than over email.

I'm just getting started with Gist, but I'm really impressed. Having access to not only live chat but marketing automation features on the same platform is a huge win. This really helps streamline the communication process and cut costs. I'm also really looking forward to the CRM. It has been released but is still in its early stages. This will be huge for tracking customer journeys.

We are using it as an all in one marketing communication package. The advanced email automation (that just got a new function of graphical campaign builder) is very handy. Also, my subscription includes a live chat and a chatbot and both works well with my sites. Also, we are using the knowledge base as an internal knowledge sharing tool. It's a good alternative for other Saas solutions.

We use Gist to chat with customers in real-time on our website and manage customer service. Our whole organization uses it and it helps streamline our communication. Our customers really appreciate that they're able to reach us easily and get a response quickly. It's easy to use and we're very happy with it.

Gist helps keep the bulk of our marketing in one location and easy to work with WordPress to set up the system.
The WordPress Gist plugin supports the popular form plugins like Gravity Forms, MailChimp Forms, Ninja Forms, WPForms, Contact Form 7, and more making it great for client sites.
There are a lot of ways you can customize Gist to suit your client needs along with your own marketing and growing your list of prospects.

Our main use of Gist is for customer support via the Live Chat functionality on our corporate website. This was the strongest selling point when they released the service and still is the main reason we use it. It also functions as a lightweight CRM and has many lead generation tools.

[It's being used] In a geographical area of the organisation to run a chatbox and chat bots, contacts database, autoresponders and automations to make our lead nurturing and sales process less time intensive.

Gist is used by my company both on my services website, on a web hosting website. Anytime we create a new venture, we include the Gist messenger bot as well as connect its email hosting throughout all forms. It connects easily with Elementor, WordPress, and other online services through Zapier.

We are using Gist as a livechat feature on our website. It helps us help our customers on the go as soon as they have any sort of questions.

We launched a SAAS product numki.com and using Gist to help automate marketing and follow up to trial users of the platform to try and convert them into paying customers. We are also using the live chat feature to engage with potential customers and also as a support chat for existing customers. For leads that desire a service-based approach, we are using the booking feature to set appointments to educate people on the advantages of our platform.

For us it's both a handy tool to be in touch with leads and customers and essential tool to broaden support channels. Our customers can now find us more easily. And it is great for both the customer service team and the support team. We like how easy it is to integrate with WordPress.

The flexibility of sending automated emails and broadcast HTML emails that look great. They are always looking to develop the product. They have a ton of features including Automation Workflows, Email alerts, and importantly are GDPR compliant. They listen to their community and provide video training and a knowledge base. They do Time Zone Sending which is useful as I send to people outside my timezone. You can copy-paste images directly into your emails. The tags can be automated to alert when someone abandons a page or shopping cart. email count time timers, API integration, and did I mention the excellent form builder? The price is very reasonable for all the love, care and attention to development the Gist team put in. I use it across the whole company.

We are using Gist as our live chat software for our website. Gist has solved our problem of not having a customer support feature to engage site visitors. With the chat features of Gist, it's a perfect solution for our website needs. Highly recommend this tool for all businesses out there!

I have been with Gist since the days when it was called Convertfox. I use it on all my sites to communicate with potential as well as existing clients. Prior to this, I had used Intercom, Drift, and etc. I am so happy I have finally found a solution which is both high-quality and cost-efficient!! I am now able to stay in touch with everyone easily. I also use the service to send out a weekly newsletter to my community & engage in other promotional email campaigns.

We use Gist as our unified customer contact system. Customers can use integrated Gist chat in our app for immediate contact both before and after purchase. We use the strong email automation to drive our onboarding of customers and for ongoing customer engagement.

Gist is being used as our main support, marketing, and sales tool. The all-in-one platform allows us to provide a holistic approach to our customers. It is very important for us to have a macro view of everything that is going on in our business as much as at the micro-level. With Gist we can see where we need to focus in terms of handling customer support cases and also sales opportunities.

We're currently using Gist for email marketing and automation in our organisation. It's used by myself and the marketing team. We found the software to be easy to use and intuitive, and are pleased with the overall experience so far. The main problem it addresses for us is staying in touch with clients and prospects through email and chat.

I use Gist as a live chat, chat bot solution, unified inbox to handle inquiries through social media, lead generation tool, and email marketing and lead segmentation tool. Users can interact with my brand from my website to get any presale questions answered. I also track their interaction via my site from Gist and can send them targeted email marketing if they meet certain criteria and set off corresponding triggers.

I used Gist last year to manage my email newsletter program, and also tested it for live chat. Ultimately, I decided not to offer live chat at that point in time so we dropped Gist for the time being and switched to another program for email marketing. On the whole, I feel Gist is quite a good product for basic CRM, EDM, and live chat. It lacks the bells and whistles in mature products like HubSpot, but it also costs a fraction of the price so it's worth a try for small companies just starting out.

We are using Gist as part of our marketing and customer support software stack. We currently use it for live chat as well as a knowledgeable for customer support as well as some of the marketing automation services for new leads coming into our marketing funnel. Gist has helped us to consolidate several of the services we use and has streamlined our support and lead gen process. We used to have separate live chat and support tools which made it difficult to centralize information, Gist has allowed us to communicate via several different channels and keep the information streamlined across all of them.