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GiveSmart

GiveSmart

Overview

What is GiveSmart?

GiveSmart, a Community Brands company, offers a full-service event management platform supporting event website, event registration, attendee tracking, donor management and data insights, and full customer service for entities wishing to raise funds via an auction or charity event. The…

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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What is GiveSmart?

GiveSmart, a Community Brands company, offers a full-service event management platform supporting event website, event registration, attendee tracking, donor management and data insights, and full customer service for entities wishing to raise funds via an auction or charity event. The platform…

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.givesmart.com/plans/

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

A Tour of GiveSmart

givesmart.wistia.com
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Product Details

What is GiveSmart?

GiveSmart is an online fundraising and donor management platform designed to elevate fundraisers. From mobile-friendly silent auctions to dynamic peer-to-peer events and guest management to donor engagement, the solution helps to turn mission into something that moves donors.

The vendor states that their software has helped thousands of nonprofits raise $6.2+ billion. The full GiveSmart suite of solutions and expert support helps exceed fundraising, event, and donor management goals, and helps users focus resources and make an impact all year round.

GiveSmart Screenshots

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GiveSmart Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesCanada, United States

Frequently Asked Questions

GiveSmart, a Community Brands company, offers a full-service event management platform supporting event website, event registration, attendee tracking, donor management and data insights, and full customer service for entities wishing to raise funds via an auction or charity event. The platform also integrates technology from Community Brands brand Gesture to provide a comprehensive suite of services. GiveSmart replaces the former 501 Auctions, a platform to support charity auctions, mobile bidding, and general event management with automation for nonprofit fundraising.

OneCause, Greater Giving, and Eventbrite are common alternatives for GiveSmart.

Reviewers rate Usability highest, with a score of 8.5.

The most common users of GiveSmart are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(198)

Attribute Ratings

Reviews

(1-25 of 150)
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Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Customer support.
  • Ease of use.
  • Text to give.
  • Help turn one time donors to recurring donors.
  • GiveSmart Events and GiveSmart Fundraise don't fully integrate, and their processing of merchant fees is different.
  • We would love for there to be integration with Venmo to give.
  • The functionality of different crowdfunding options is a little hard to understand. For example, setup and customization for teams is different from individual funding.
  • For our organization, the ability to set up ticketed events for our crowdfunding teams/individuals on the event page was limited compared to the ability to set them up as keywords in the fundraising platform.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • Event - Auction Platform
  • Donor Thank You's
  • Search tools
  • Statement/Receipt email in events - would love the capability to email out receipts /auction donor thank you's en mass
  • Improving - but transferring event donations/tax deductible amount to donor database (delineate the tax deductible amount from tickets, purchases, etc)
  • I would like to have one customer support system for all three platforms - I feel like I get referred to other people frequently (events has the chat for help, others do not) so hesitant to reach out because I don't know if I am reaching out to the right person
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Clean, easy to navigate user interface
  • Modules for fundraising, events, and donor records that can speak to each other
  • Supportive team during the onboarding process
  • Well-reviewed by other nonprofits
  • The data transfer process has been very long and challenging
  • While the modules speak to each other in some ways, the integration is not complete yet
  • Translation to other languages is nearly impossible
Score 4 out of 10
Vetted Review
Verified User
Incentivized
  • Responsive team members
  • Clearly stated communication with detailed next steps
  • I think there should be a grace period of when the contract/payment actually starts since there is a great deal of back and forth communication before anything can even start with us using the system.
February 26, 2024

A true one stop shop.

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Tracking donors information and emails.
  • Hosting silent auction events.
  • Collecting Donations.
  • Ease of use on the website.
  • Allowing us to delete those people who have unpaid sales.
  • Allowing us to merge users if they are duplicated.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • The event pages are excellent. They offer just the right amount of flexibility while making sure the user gets a clean experience. My only qualm with them is that they are housed on the GiveSmart URL and there is no way to house them on our URL.
  • It processes payments smoothly and efficiently with no hassle for donors.
  • It has some basic reporting on campaign transactions.
  • It has some very solid P2P fundraising features.
  • Their customer service team does an excellent job of working with clients (Shoutout to our amazing Customer success manager Carissa Jay!).
  • It doesn't have a Mailchimp integration which is an unfortunate downside for us.
  • The ticketing and check-in feature is painfully slow when trying to check people into an event. This is true even with fast wifi/data.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Text to Give
  • Allowing the option to pay a total sum on a payment plan - Recurring Gifts
  • Allowing a payment plan without the need to set up an account and login
  • The option to report total dollars on a fiscal year basis, not only calendar year would be so helpful.
  • The option to view how many total payments are remaining on a total sum/pledge - currently it only shows based on what is remaining per calendar year.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • Silent Auction Management
  • Seamless credit card processing
  • Need option to link different bank accounts--currently only one can be used
  • Batch reporting--hard to match bank deposits to items paid
  • Navigation within the program is not user friendly
  • Auto response customization could be improved
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Customizable Forms
  • Able to integrate with other programs
  • Customer Service
  • There are a couple fields on the forms that are permanent. Would be helpful to make them optional.
  • A mobile app
  • The manage columns section could be easier to use, ie drag and drop
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Their site is very organized and easy to navigate.
  • They offer in-person support when we host our fundraising events.
  • They offer flexible payment options and help keep track of fulfilled and unfulfilled payments.
  • It might be helpful for to have 2 support representatives at large events instead of one.
  • I wish I could click on the batch report and it would give me the option to download the CSV report specific to that batch (instead of having to look for it in another location on the site).
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Image integration with gift form for visual appeal
  • Flexibility for public-facing fund names and donor options
  • Customizable forms and response emails to donors and staff
  • Reporting ouputs are overly complex
  • Two different kinds of searchable reporting, which could be combined into one
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • user friendly platform
  • Ability to create professional looking landing pages
  • Easily track and manage donations for particular purposes.
  • Adding the ability to make notes on a donor's profile.
  • Allowing text messages to be a bit longer
  • Allow the dashboard to be more customizable
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Easy to create and design an event website.
  • Easy to create multiple campaigns at once.
  • Donation forms are straight forward.
  • Integrate the peer-to-peer functionality better into the event page home page.
July 15, 2023

Good Entry Value

Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Flexible and extensive form creation allows for complex logic of fields on the forms
  • Relatively low transaction fees
  • Responsive customer support
  • Inability to map complex forms to sync automatically with Salesforce
  • Unintuitive reporting tool
Clarissa Ayala | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • The platform itself is incredibly user-friendly.
  • It facilitates seamless transitions.
  • It provides comprehensive reporting and analytics.
  • I would like a little more functionality with the fundraising thermometer.
July 14, 2023

Good product

Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • report feature to pull data
  • easy to navigate
  • easy to sign on
  • In my experience, recurring gifts not easy to see if a user changed the dollar amount
  • In my experience, if a user gives multiple gifts it's not always clear
Score 10 out of 10
Vetted Review
Verified User
  • Highly organized
  • User friendly website
  • Creative
  • Updating the site’s graphics to look more modern
  • Limited number of site background images
  • As a backup, would like a Save button so I’m assured the edits were received
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Very easy to use
  • The technical support is outstanding
  • In my experience, Our account rep is pretty much MIA. I rely on tech support when I have questions
  • I believe The account rep should be recommending classes when there are software updates
  • I believe The archive function should allow you to see forms/campaigns but not allow you to change them. Right now when you 'archive' something, it disappears, I've found.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Using auction item description and uploading photos in GiveSmart is easy.
  • GiveSmart allows us to reach a larger audience to bid on auction items.
  • GiveSmart also offers on-site support at an event, which we utilized.
  • GiveSmart has a great telephone training team!
  • I suggest making auction item revenue vs. attendance revenue easier to distinguish.
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