November 21, 2019
Score 10 out of 10
Gladly is being used by our Customer Care team to support JOANN customers across all channels including voice, email, chat, SMS and social. Gladly provides a 360-degree view of our customers allowing us to personalize the service we deliver based on their purchasing and support history. The ability to support all channels via one easy to use interface has reduced our ramp-up time for new team members.
- Easy to use interface. Supporting customers is as easy as texting a friend.
- True Omnichannel support system where all channels live on the same screen without the need to hop between applications.
- Built-in knowledgebase (Answers) reducing team member ramp time and providing a template for consistent solutions for our customers.
- Gladly continues to enhance the reporting capabilities of the platform making it an even stronger tool with each update.
Read Drew Chamberlain's full review
Gladly is a true Omnichannel solution. Where other products promote this capability, Gladly delivers on it. All channels are supported on the same screen with the same UI. Gladly truly puts the customer at the center of the conversation. With Gladly you can stop switching between applications to support your customers and start delivering world-class support your customers deserve.