TrustRadius Insights
Glance Networks has become a valuable tool for users looking to enhance their customer support capabilities. With its co-browsing …
Starting at $19 per month
View PricingOverview
What is Glance?
Glance is a conferencing platform focused on customer engagement through visualization and collaboration.
Recent Reviews
Pricing
Lite
$19.00
Cloud
per month
Professional
$35.00
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Competitors
- Tech Details
What is Glance?
Glance enables mid-to-large enterprises to engage customers in their digital environments. Glance's branded, in-the-moment web, mobile, and in-app Guided Customer Experiences (Guided CX) aims to increase customer satisfaction, ensures brand loyalty, and drive new revenue streams. Enterprises can use Glance’s Guided CX technology to help customer-first teams to see, show, and share anything online with a click of a button. With integrations into enterprise platforms such as Salesforce, Microsoft, Twilio, Genesys, and ServiceNow, Glance leverages existing workflows to enable in-the-moment human guidance, in order to delight customers and optimize business performance.
Glance Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Comparisons
Compare with
Reviews and Ratings
(4)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Glance Networks has become a valuable tool for users looking to enhance their customer support capabilities. With its co-browsing features, users have found it easy and efficient to assist clients and customers by sharing screens and resolving issues in real-time. The software's screen sharing and issue resolution capabilities have saved users time and improved their overall efficiency.
Users have had positive experiences with Glance Networks, noting the quality of the service provided. The software has solved previous problems with screen share clarity, providing a clear and seamless viewing experience. This is particularly beneficial for remote work scenarios, as Glance Networks has made work from home and remote connectivity much easier for users.
One of the main use cases of Glance Networks is in CRM purposes. It allows users to effectively communicate with customers and solve their problems efficiently. Users have found it particularly helpful for navigating online banking issues and delivering personalized consultations through open API integration.
The software's user-friendly interface, coupled with various options in the menu bar, makes it easy for users to manage projects, collaborate with others, and hold team meetings. Additionally, Glance Networks enables quick sharing of screens and easy call recording, facilitating effective teamwork and ensuring everyone is updated.
For customer support teams, Glance Networks has proven invaluable in diagnosing and understanding issues better. Sales and support teams also utilize the software to connect with customers, demonstrate product features, and provide troubleshooting assistance.
Overall, Glance Networks has become an essential tool for users seeking efficient co-browsing capabilities, streamlined screen sharing, enhanced communication, and improved problem-solving abilities. Its versatility in various fields makes it a valuable asset for businesses across industries.
Flexible and Responsive Support: Users highly praised Glance Support for their flexibility and responsiveness. Many reviewers have mentioned that the support team was willing to hop on a call with them on the same day to address their needs. They appreciated the concise, knowledgeable, and friendly nature of the support team.
Straightforward and Easy-to-Use System: The system has been described as straightforward and easy to use by users. Multiple reviewers stated that they did not encounter any issues while using it, indicating a smooth user experience.
Seamless Integration with CRM Platforms: Glance was commended for its seamless integration with CRM platforms like Salesforce. Several users found it easier to use compared to other similar tools like GoToMeeting, making it a valuable feature for sales teams and customer service representatives.
Some users have found the documentation provided by Glance Networks to be a little challenging to follow, although they haven't considered it a significant issue. They suggest that improvements could be made in this area, such as providing clearer instructions and more comprehensive explanations.
The software takes time to load, which has been suggested by some users as an area for improvement. Enhancing the loading speed would greatly benefit users who require quick access to the software.
Some users have mentioned that the front end of the software could be more interactive and easier to understand. Improving the user-friendliness and intuitiveness of the interface would greatly enhance the overall experience. This could include implementing more intuitive navigation menus and visual cues.
Users have made the following recommendations based on their experience with Glance Networks:
-
Get the IT department to install it: Users find Glance Networks easy to use once it's set up. Many recommend involving the IT department in the installation process to ensure a smooth and efficient setup.
-
Address scheduling issues with limited licenses: Some users have encountered scheduling difficulties due to limited licenses. They suggest considering the number of licenses needed for concurrent sessions and planning accordingly to avoid any scheduling conflicts.
-Users recommend taking advantage of the screen-sharing option as it provides reassurance between customers and providers.
By following these recommendations, users can maximize the benefits of Glance Networks in their business operations.
Attribute Ratings
Reviews
(1-2 of 2)Companies can't remove reviews or game the system. Here's why
September 09, 2021
Screenshare at a Glance
Glance is used by our customer support team as a solution to see-what-they-see. This tool has been invaluable! We are able to better diagnose and understand an issue. It is as if we were sitting next to them and troubleshooting live. Our customers love this option and have began to ask for it. We use Glance on iOS, Android, and desktop.
- The speed at which our agents can connect to the customer is amazing.
- The simplicity of integrating Glance with our CRM was great.
- The ability to track agent usage in the CRM and Glance admin portal has been helpful with reporting and tool utilization.
- We would like more reporting features and more granularity with what we see.
- We would like to schedule our own reports.
- We would like more control over the user templates.
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
- Glance has reduced the amount of time an agent spends on a single call by nearly 30%. This reduction in time has helped us attend to more customers and more quickly.
- The speed at which our agents picked up this tool speaks to the ease of use and integration of Glance.
- Overall, this has helped our team managers train their teams on the product more efficiently.
February 10, 2020
Glance at a glance: easy to implement and support
Glance is used by our sales team and our support team to connect with our customers. Sales uses Glance to demonstrate the customizable features of our product using our software. Support uses Glance as a troubleshooting tool for screen sharing and remote control. The lightweight client is easy to use and the ability to start a meeting right from your task bar is key to our teams.
- Being able to start a meeting right from your task bar with minimal clicks is key for great customer service.
- The ability to customize our support domain makes it an easy address to verbally give the customer.
- It would be nice to have a calendar plug-in that provides meeting details to the client.
- While meetings are easy to start, having the ability to loop in a 3rd party into the same meeting would be nice.
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
- Our customers are very happy with the ease of the application.
- Pricing can be a bit high. It helps to ask for a pricing review every once in a while.
- Microsoft Teams, Skype for Business (formerly Lync), Google Hangouts, GoToMeeting, GoToAssist SeeIt and Join.me
Glance, while lacking some features of its competitors, is easy to use and standalone. Support for this application is dedicated to it and you can get near immediate support. This was key given the demographic of our staff.