TrustRadius Insights
Glance Networks has become a valuable tool for users looking to enhance their customer support capabilities. With its co-browsing …
Starting at $19 per month
View PricingOverview
What is Glance?
Glance is a conferencing platform focused on customer engagement through visualization and collaboration.
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Pricing
Lite
$19.00
Cloud
per month
Professional
$35.00
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Competitors
- Tech Details
What is Glance?
Glance enables mid-to-large enterprises to engage customers in their digital environments. Glance's branded, in-the-moment web, mobile, and in-app Guided Customer Experiences (Guided CX) aims to increase customer satisfaction, ensures brand loyalty, and drive new revenue streams. Enterprises can use Glance’s Guided CX technology to help customer-first teams to see, show, and share anything online with a click of a button. With integrations into enterprise platforms such as Salesforce, Microsoft, Twilio, Genesys, and ServiceNow, Glance leverages existing workflows to enable in-the-moment human guidance, in order to delight customers and optimize business performance.
Glance Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Glance Networks has become a valuable tool for users looking to enhance their customer support capabilities. With its co-browsing features, users have found it easy and efficient to assist clients and customers by sharing screens and resolving issues in real-time. The software's screen sharing and issue resolution capabilities have saved users time and improved their overall efficiency.
Users have had positive experiences with Glance Networks, noting the quality of the service provided. The software has solved previous problems with screen share clarity, providing a clear and seamless viewing experience. This is particularly beneficial for remote work scenarios, as Glance Networks has made work from home and remote connectivity much easier for users.
One of the main use cases of Glance Networks is in CRM purposes. It allows users to effectively communicate with customers and solve their problems efficiently. Users have found it particularly helpful for navigating online banking issues and delivering personalized consultations through open API integration.
The software's user-friendly interface, coupled with various options in the menu bar, makes it easy for users to manage projects, collaborate with others, and hold team meetings. Additionally, Glance Networks enables quick sharing of screens and easy call recording, facilitating effective teamwork and ensuring everyone is updated.
For customer support teams, Glance Networks has proven invaluable in diagnosing and understanding issues better. Sales and support teams also utilize the software to connect with customers, demonstrate product features, and provide troubleshooting assistance.
Overall, Glance Networks has become an essential tool for users seeking efficient co-browsing capabilities, streamlined screen sharing, enhanced communication, and improved problem-solving abilities. Its versatility in various fields makes it a valuable asset for businesses across industries.
Flexible and Responsive Support: Users highly praised Glance Support for their flexibility and responsiveness. Many reviewers have mentioned that the support team was willing to hop on a call with them on the same day to address their needs. They appreciated the concise, knowledgeable, and friendly nature of the support team.
Straightforward and Easy-to-Use System: The system has been described as straightforward and easy to use by users. Multiple reviewers stated that they did not encounter any issues while using it, indicating a smooth user experience.
Seamless Integration with CRM Platforms: Glance was commended for its seamless integration with CRM platforms like Salesforce. Several users found it easier to use compared to other similar tools like GoToMeeting, making it a valuable feature for sales teams and customer service representatives.
Some users have found the documentation provided by Glance Networks to be a little challenging to follow, although they haven't considered it a significant issue. They suggest that improvements could be made in this area, such as providing clearer instructions and more comprehensive explanations.
The software takes time to load, which has been suggested by some users as an area for improvement. Enhancing the loading speed would greatly benefit users who require quick access to the software.
Some users have mentioned that the front end of the software could be more interactive and easier to understand. Improving the user-friendliness and intuitiveness of the interface would greatly enhance the overall experience. This could include implementing more intuitive navigation menus and visual cues.
Users have made the following recommendations based on their experience with Glance Networks:
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Get the IT department to install it: Users find Glance Networks easy to use once it's set up. Many recommend involving the IT department in the installation process to ensure a smooth and efficient setup.
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Address scheduling issues with limited licenses: Some users have encountered scheduling difficulties due to limited licenses. They suggest considering the number of licenses needed for concurrent sessions and planning accordingly to avoid any scheduling conflicts.
-Users recommend taking advantage of the screen-sharing option as it provides reassurance between customers and providers.
By following these recommendations, users can maximize the benefits of Glance Networks in their business operations.
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