Glia (formerly Salemove) Reviews

2 Ratings
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Score 8.2 out of 100

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October 09, 2019
Thomas Cesari | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Very active, hands-on customer success team.
  • Integrated reporting modules.
  • Omni-Guide AI suite of tools.
  • Pro-active engagements as we as reactive engagements.
  • Mobile friendly co-browse and chat.
  • Lack of SMS integration.
  • The development required for integration into custom CRMs.
  • Roadmap features AI-powered initiatives, but it is a product that integrates with AI and not a new or advanced AI tool.
Read Thomas Cesari's full review
October 23, 2017
Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • The ability to conduct a co-browse session quickly and easily has been a big hit for our customers and employee base.
  • SaleMove is always looking for creative new ideas to help provide additional value to our customers.
  • I've run into difficulty ordering batch logs over an extended period of time due to the amount of chats which occur. This makes ad-hoc analysis difficult.
Read this authenticated review

Glia (formerly Salemove) Scorecard Summary

What is Glia (formerly Salemove)?

Glia (formerly Salemove) creates customer engagement solutions that enable companies to provide an in-person customer experience online. Through its all-in-one platforms, companies are able to identify high-value website visitors, communicate through live chat, audio, and video, and provide visual context and engagement through CoBrowsing and Live Observation. The vendor’s value proposition is that this creates deeper, more meaningful conversations between companies and their customers - leading to increased sales, improved support, and an overall better customer experience.

Glia (formerly Salemove) Features

Has featureWebsite visitor identification and segmentation
Has featureOmniChannel communication across chat, audio, and video
Has featureVisual engagement through CoBrowsing and live web observation

Glia (formerly Salemove) Screenshots

Glia (formerly Salemove) Video

SaleMove Co-Founder & CEO, Dan Michaeli, demonstrates how SaleMove enables an unbroken customer journey.

Glia (formerly Salemove) Integrations

Glia (formerly Salemove) Competitors

Glance, Moxie, LivePerson

Glia (formerly Salemove) Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No

Glia (formerly Salemove) Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
5%
Mid-Size Companies (51-500 employees)
15%
Enterprises (> 500 employees)
80%

Glia (formerly Salemove) Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

Glia (formerly Salemove) Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Linux, Mac
Mobile Application:No