Read Thomas Cesari's full review
Pros and Cons
- Very active, hands-on customer success team.
- Integrated reporting modules.
- Omni-Guide AI suite of tools.
- Pro-active engagements as we as reactive engagements.
- Mobile friendly co-browse and chat.
- Lack of SMS integration.
- The development required for integration into custom CRMs.
- Roadmap features AI-powered initiatives, but it is a product that integrates with AI and not a new or advanced AI tool.